CIDM eNews

September 2018
A monthly e-newsletter from The Center for Information-Development Management (CIDM)
Dawn Stevens, CIDM Director

Subscribe to the CIDM eNews in HTML or plain-text format.

CIDM News and Events


The RIDE Conference will be held September 26, 2018 in Ottawa, Ontario

The DITA Europe Conference will be held November 5-6, 2018 in Rotterdam, Netherlands

ideas_lightbulb_color The IDEAS Winter Online Conference will be held January 22-23, 2019. Call for Speakers is now open!

Upcoming Workshops

DITA Basics—Online Course
Two-hour sessions held weekly, every Tuesday
September 18-October 23, 2018

Optimizing the DITA Authoring Experience—Online Course
Two-hour sessions held weekly, every Thursday
September 20-October 25, 2018

Minimalism: Creating Information People Really Need
September 27-28, 2018
Ottawa, Ontario

Creating an Effective Information Taxonomy
October 9-10, 2018
Dallas, Texas

Information Modeling for Topic-Based Authoring
October 11-12, 2018
Dallas, Texas

Developing a User-Centric Content Strategy
December 4-5, 2018
Research Triangle Park, North Carolina

Information Modeling for Topic-Based Authoring
December 6-7, 2018
Research Triangle Park, North Carolina

More Workshops.

CIDM Webinars

Connecting a chatbot to your technical content, beyond the demo. Myth and reality.
September 19, 2018, 12pm ET

Recorded webinars.

Other Webinars

Translation project management for beginners
September 19, 2018, 5am ET


Our next managers’ round table will be Wednesday, October 10th at 2pm EST. To sign-up, contact us.

DCL News – August

Simply XML August 2018 Newsletter

Dawn Stevens will be presenting at LavaCon 2018!

DevLearn 2018

Adobe Summit 2019

More Announcements.

The Many Hats of the Technical Communicator

Kathy Madison, Comtech Services

Addressing the many skills required today to meet the information demands of our customers, while maintaining head count, budgets, and writer limitations can be a difficult balancing act. Information development teams typically might need someone performing writing, editing, graphic design, formatting, stylesheet development, videography, instructional design, UX design, information architecture, tools support, project management, strategic planning and even product testing. During the August CIDM roundtable discussion, members shared their strategies for managing these many roles, or hats, within their organizations.

Read the article.

Content Strategy—The ins and outs

Eeshita Grover, Cisco Systems, Inc.

Your company is ready to launch their newest product, their latest offering. Customers and users are waiting in anticipation. Some team members are working on product content, for example, launch collateral, white papers, blog posts, videos, other marketing and sales content and of course technical, user documentation. Like you must’ve guessed, all this content was created in so-called silos, leading to inconsistencies at many levels, big and small, some may have or not impacted customer sentiment. So, how could this have been addressed better?

Read the article.

Forget Tech Pubs, Think Custom Sales Contracts

Carole Brochard, MindForest SA

POST Group is Luxembourg’s largest provider of postal and telecommunications services, with more than 4,000 employees at the headquarters and its subsidiaries. Every day, the sales team produces customized offers for more than 30 different products to use in different installation configurations. Written either in French, German or English, the offers have to meet customer needs and integrate a certain amount of personalized information such as contact details, telecom needs (bandwidth, number of mailboxes, volume of data to migrate…) and pricing. The sales staff then sends a set of documents to the client: commercial offer, product description and contractual documents.

Read the article.

Our New Tool for Your Organization—An Information Modeling Aid

Use the DITA Information Modeling Deck to plan your DITA implementation and create your DITA information model. The DITA Deck describes the technical content subset of DITA elements, including the six primary topic types, map and bookmap, common block and inline elements, and metadata elements. Each card contains best practice guidelines to help you choose which elements you need, and the content models to help you further define the element structure most appropriate to your content. Use your sorted and annotated cards as a specification for any necessary constraints development, as well as a quick reference to your information model.

Welcome New CIDM Member—Marvell

Marvell first revolutionized the digital storage industry by moving information at speeds never thought possible. Today, that same breakthrough innovation remains at the heart of the company’s storage, network infrastructure, and wireless connectivity solutions. With leading intellectual property and deep system-level knowledge, Marvell’s semiconductor solutions continue to transform the enterprise, cloud, automotive, industrial, and consumer markets.

Learn more about CIDM (Center for Information-Development Management).

CIDM eNews Wants To Hear From You
Working on an exciting project? Developed a new strategy? Creating content in new ways? Delivering content in new media? Let us know what interesting developments you’ve been working on. We would love to have a short article from you (1,000 words or so) for the e-newsletter. Our readers would love to know what is working and even what hasn’t. Please contact Susie Christmas with your idea.

CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact Susie Christmas for more information.

CIDM’s LinkedIn Group is growing exponentially! Join over 3,300 members today to take part in informative discussions about our industry.

The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Follow CIDM on Twitter.