CIDM eNews

October 2016
A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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CIDM News and Events


DE The CMS/DITA Europe 2016 Conference will be held November 14-15 in Munich, Germany.

ideas_lightbulb_color The IDEAS Winter Online Conference will be held January 24-25, 2017. Theme: Understanding User Needs

CMS/DITA North America Conference
will be held April 24-26, 2017 in San Diego, California. Call for Speakers is now open!

Upcoming Workshops

Minimalism: Creating Information People Really Need
October 4-5, 2016
Broomfield, Colorado

Optimizing the DITA Authoring Experience—Early Session (online course)
Wednesdays starting October 5, 2016
(6 weeks, 6 sessions)
9 – 11am EDT

Optimizing the DITA Authoring Experience—Midday Session (online course)
Wednesdays starting October 5, 2016
(6 weeks, 6 sessions)
1 – 3pm EDT

Advanced Reuse Strategies
October 6-7, 2016
San Jose, California

Advanced Reuse Strategies
October 12-13, 2016
Morrisville, North Carolina

Content Management Strategies
(online course)

Tuesdays & Thursdays starting October 25, 2016 (3 weeks, 6 sessions)
1 – 3pm EDT

Applying Agile Management to Information Development
November 8-9, 2016
San Jose, California

Minimalism: Creating Information People Really Need
December 7-8, 2016
San Diego, California

Creating an Effective Information Taxonomy
January 31- February 1, 2017
Vantaa, Finland

CIDM Webinars

Sowing Seeds of Transformation: How One Technical Documentation Team Changed an Industry
Presented by Susan Lalor, California Casualty and Andrew Thomas, SDL
October 13, 2016, 12pm EDT

Agile Practices for Standards Development: GSIM, LIM, and the DDI Use Cases
Presented by Arofan Gregory, Aeon Technologies
November 10, 2016, 11am EST

Continuous Delivery is not Just for Software
Presented by Jennifer Chew, Electric Cloud
November 29, 2016, 12pm EST

Short Descriptions Shouldn’t Be a Tall Order: Writing Effective Short Descriptions
Presented by Keith Schengili-Roberts, IXIASOFT and Joe Storbeck, JANA
November 30, 2016, 12pm EST

Recorded webinars.

Other Webinars

Managing Your Micro-Content
Presented by Kara Warburton, Termologic
October 11, 2016, 1pm EDT


Our next managers’ round table discussion will be on Millennials and Technical Communication Tuesday, October 11th at 2pm EST. To sign-up, contact Lovonya Thomas.

IXIASOFT Sponsors the 2016 CIDM Best Practices Conference

More Announcements.

Dawn Stevens of Comtech Services will be speaking at LavaCon 2016 in Las Vegas, Nevada

From Waterfall to Agile: Adapting Traditional Metrics to Measure, Monitor, and Achieve Agile Success
Proponents argue that organizations adhering to an Agile methodology are better positioned to meet the needs and expectations of their customers, react to market needs and changes, and realize the greatest value from their resources. As a growing number of information development teams jump on the Agile bandwagon, with or without their product development teams, they must evaluate whether or not Agile meets its promises. However, traditional waterfall metrics tend to measure process and productivity, such as ensuring a defined workflow has been followed or calculating development hours per page or topic. Agile benefits, however, center less on how things were done and more on the resulting outcome, such as customer satisfaction or team collaboration. Managers need to adapt and change what they are measuring to obtain a complete picture of what they are accomplishing with their move to Agile.

JoAnn Hackos is a keynote speaker at Adobe DITA World 2016—The DITA Online Conference

JoAnn Hackos, Ph.D., Founder and President of Comtech Services, Inc. and author of eight major books on information development, including Content Management Strategies for Dynamic Web Delivery, will deliver the keynote on Day 2 at the Adobe DITA World 2016 Online Conference (November 2–4, 2016). JoAnn Hackos highlights in her keynote the methods used to help content creators, wherever they are in the company, work together to develop a singular voice to address customer information needs.

Register for the online conference today.

Best Practices 2016 Great Fun and a Great Success

JoAnn Hackos, Comtech Services, Inc.

CIDM members and prospective members gathered at the historic La Fonda Hotel on the central plaza in Santa Fe, New Mexico for three and a half days of meetings, discussions, contests, and community. The Welcome Reception on Sunday evening was influenced by the heady atmosphere of the Santa Fe Festival out on the plaza. Little did we know that we were also celebrating the day that New Mexico became a state.

Read the article.

Would you give it to your mother/grandmother?

Robert Phillips, Lasotell Pty Ltd.

Most of us have a mother/grandmother – but that is not the important point. It is the instant change in our thinking and perspective that even reading those few words can make in each of us. Why is that statement “would you give it to your mother/grandmother” important to technical writing and technical communication? It can affect every aspect of our approach to business (and life).

Read the article.

Deming’s 14 Points: Innovation as An Outcome

Barbara Cleary, PQ Systems
This article first appeared on the PQ Systems website.

In a rapidly changing business environment, it’s sometimes hard just to keep up with everyday demands—never mind having time to develop new and better approaches to changing requirements, needs, or markets. Staying ahead of the curve sounds as if it might demand working longer hours, hiring more people, or cloning oneself, none of which seem likely in the short term. So how does one manage to innovate in this environment?

Read the article.

Welcome New CIDM Member—Infinera

infineraInfinera empowers network operators to scale bandwidth while accelerating service innovation and simplifying optical network operations. Service providers, cloud operators, governments and enterprises across the globe rely on Infinera Intelligent Transport Networks to create rich end-user experiences based on efficient, high-bandwidth optical networks.

Infinera was founded with the vision of enabling an infinite pool of intelligent bandwidth that the next communications infrastructure is built upon.

Infinera offers an end-to-end portfolio of packet-optical solutions for the long-haul, metro, and cloud. We believe that when our customers win, we win. Meeting customers’ specific deployment needs and providing industry-leading customer support is in our DNA.

Learn more about CIDM (Center for Information-Development Management).

CIDM eNews Wants To Hear From You
Working on an exciting project? Developed a new strategy? Creating content in new ways? Delivering content in new media? Let us know what interesting developments you’ve been working on. We would love to have a short article from you (1,000 words or so) for the e-newsletter. Our readers would love to know what is working and even what hasn’t. Please contact our Editor, Lisa Larson with your idea.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM’s LinkedIn Group is growing exponentially! Join over 2,900 members today to take part in informative discussions about our industry.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Follow CIDM on Twitter.