Naveh Greenberg, DCL
It was the largest conversion ever to the S1000D standard, consisting of hundreds of thousands of pages of the OEM manual of an aircraft that the United States Air Force (USAF) uses. It was no surprise that the USAF wanted an independent audit of its first-ever legacy conversion to S1000D—an international specification for the procurement and production of technical publications. For the audit, we customized automated software and tools that were designed to save the USAF a great deal of time and money. It also assured the USAF was receiving the highest possible accuracy and quality.
Helping a defense contractor improve maintenance documentation
If your company stands as a significant defense contractor, you are accountable not just to individuals, but to entire countries that depend on your technology and innovation to keep them safe. It is a tall order that one manufacturer has succeeded in fulfilling for decades with its defense and aerospace products and services.
A company founded on innovation cannot afford systems that slow momentum. During a military aircraft project with the USAF, the manufacturer discovered that its maintenance documentation processes were not designed for optimal efficiency.
Massive conversion project
One of the larger craft used by the USAF relies on aerospace technology systems to keep it aloft and out of harm’s way. Those systems require extensive daily maintenance—20 hours for each hour of flight—with each step documented in a granular fashion. The job requires 140,000 pages of documents—a large catalog of technical manuals continually being updated as maintenance processes get refined and improved.
The manufacturer, working with the USAF, realized its existing PDF documents, published from SGML, while functional, did not lend itself to efficient updating. Staff members were manually updating content in multiple places. It was time-consuming, impractical, and not scalable. Converting to XML using the S1000D international standard for technical manual publications was a solution.
When converting aircraft manuals, the operating principal needs to be “trust but verify”, and that goes double for conversion to the complex world of S1000D, a conceptual departure from linear information, in which data are converted into a data module (DM). Once in this format, the collection can be:
- Reassembled in multiple ways
- Repurposed for multiple outputs
- Reused across multiple products
Each DM is assigned a data-module code, a unique code used to manage the DM in the common source data base (CSDB), providing a mechanism for preventing data duplication. For the USAF, this allowed the standardization of data, making sustainability of the data easier and more cost-effective than prior formats. It was also the largest conversion to S1000D XML that the USAF had ever attempted.
Working with the manufacturer, we developed customized quality assurance (QA) software to optimize conversion results for the manuals. The software was subject to rigorous testing and refining, requiring regular meetings with the manufacturer and the USAF to update progress and discuss tweaks to maximize its efficacy.
Part of the quality control (QC) effort involved monitoring the automated processes and normalizing content where necessary to ensure a uniform process. We customized a QC process and tools that would optimize the results, allowing the creation of reports that:
- Identify redundant content
- Identify typos in data
- Identify missed or incorrectly tagged cross references
- Provide visibility into element mapping
- Check tagging structure completeness (for example, that table structure was fully tagged)
- Check content tagging validity (proper alert tagging and placement)
The conversion from SGML to a content-driven XML standard covered several manual types: infrastructure planning and delivery; job guides; fault isolation; work unit code; work cards; structural repair; general systems; and wiring.
The extensive feedback from our QA processes helped the aerospace manufacturer streamline and validate its process for updating technical manuals and facilitated the smooth conversion of the more than 140,000 pages to XML, replacing the PDF library. Benefits of the S1000D environment include:
- Faster, more accurate sustainment
- Ability to release change-only packages, instead of entire publications
- More searchable, usable data
- Ability to incorporate interactive capabilities
- Ability to use content to populate an interactive electronic technical manual (IETM), software that allows users to navigate through multiple manuals efficiently and access part numbers, related procedures, and preliminary requirements quickly
The process produced 40,000 data modules, each representing a logical breakdown (troubleshooting, maintenance, and so on). These modules are searchable and can be extensively repurposed. The data require fewer pages and updates can occur simultaneously across all relevant content.
The content is also well-suited to mobile formats
By automating QA checks, which otherwise would have been done manually, we increased conversion turnaround and quality of the final product. For example, instead of spending one minute per page looking for duplicated data, incorrect references, or incorrect table structure with a manual process, automation can cut that time in half.
Prior to this project, when changes occurred to a publication, printing and distribution costs for every base that maintained that manual became quite costly. According to the USAF, with the converted data, maintainers can instantly download changes to their computer, reducing those costs by 25 percent.
A final word
This project was the manufacturer’s largest-ever legacy conversion project to the complex S1000D standard. It proved so successful that the USAF, an initial catalyst in this project, is in early development stages on other projects to mimic its achievement.
A common obstacle in content conversion is a hesitancy to invest in the process. When considering a conversion project, proper analysis, QA, and the right balance between automation and manual review should be considered. Tapping the expertise of a conversion specialist saves time in the long run, and produces a better final product.
DCL (www.dclab.com) is a leader in helping organizations maximize the value of their content assets investment through digitization and organization, making reuse easier and providing greater accessibility. DCL are experts in converting content into all structured formats, including XML, S1000D, SGML, proprietary schemas, and others. With DCL’s process, content quality is vastly improved, systems are future-proofed, redundancies are eliminated and revenue opportunities are expanded. With expertise across industries including life sciences, government, manufacturing, technology and professional organizations, DCL uses its advanced technology and U.S.-based project management teams to help solve the most complex conversion challenges securely, accurately and on time. Founded in 1981, DCL is a multi-year winner of EContent’s Top 100 companies.