Information Management News 12.10

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Information Management News
December 2010

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director
http://www.infomanagementcenter.com

If you would like to receive the CIDM e-newsletter in plain-text format, visit http://www.infomanagementcenter.com/subscribe.htm and choose the plain-text format.

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CIDM News and Events

For a complete Calendar of Events, click on these links:

Conferences

Workshops

Webinars

Other Events


Conferences

The CMS/DITA North America Conference 2011 will be held April 4-6 in Baltimore, Maryland. For more information click here.

The Best Practices Conference 2011 will be held September 12-14 in San Antonio, Texas.

Upcoming Workshops

Minimalism: Creating Information People Really Need
December 7-8, 2010
Maidenhead, United Kingdom

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

Minimalism: Creating Information People Really Need
December 8-9, 2010
Palo Alto, CA

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

DITA: Getting Started
December 9-10, 2010
Maidenhead, United Kingdom

In this workshop, you learn that DITA is a standard for authoring topic-based technical information, that using DITA provides significant business advantages, and that you can get started immediately with the DITA Open Toolkit.

Minimalism: Creating Information People Really Need
January 25-26, 2011
El Segundo, CA

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

Minimalism: Creating Information People Really Need
March 8-9, 2011
Natick, MA

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.


Upcoming Webinars

Product Documentation: Untapping the Potential through Reuse, Translation, and Pleasing Customers

Presented by Michelle Boucher, Aberdeen
December 7, 2010, 12pm Eastern

Information Quality Management: How IBM drives content quality, consistency and consumability with acrolinx IQ

Presented by Mike Iancosta, IBM Corporation
December 8, 2010, 12pm Eastern

From Structured Content to Smart Content: Delivering Compelling Customer Experience with DITA and CCM

Presented by The Gilbane Group
December 9, 2010, 1pm Eastern

Click here for recorded webinars.


Announcements

IXIASOFT Integrates Quark XML Author with its DITA CMS Solution

Freescale Semiconductor is seeking to fill a Technical Writer position

Endeca is seeking a skilled, senior technical writer to join their dynamic documentation team

acrolinx 2010 Content Quality Survey—Understanding How Organizations View Content Quality

Sybase, a SAP Company, is seeking results-oriented senior writers for their Technical Publications department

Bentley Systems Picks SDL Trisoft in Move Towards Structured Content and DITA for Multimedia Documentation and Training Materials

Elekta selects IXIASOFT’s DITA CMS solution to manage technical documentation

Sybase, a SAP Company, is seeking a results-oriented Manager for the Technical Publications department at global headquarters in Dublin, CA.

Click here for more announcements.


Content Management Strategies/DITA North America Conference 2011

Valentine’s Day Special

Register by February 14th and save $200on your registration! Go to our registration page to sign up today.


What Happened to December?
JoAnn Hackos, Comtech Services, Inc.

December used to be a slow month in technical communication circles, a time when everyone could catch up on special projects and make plans for quality and process improvements for the new year. Lately, December has been as busy as any other time of the year. I hear from colleagues that they spend December working on product releases, just in time for the beginning of the first quarter.

Read the article.


bestpractices
December 2010 Best Practices Newsletter
Table of Contents

Article

Author

Reducing Context in Modular Documents

Tony Self, HyperWrite Pty. Ltd.

Getting a Return on Investment: Progress with DITA implementations

JoAnn Hackos, CIDM

Delivering More Than Text

Mysti Berry with Dean Atchison and Joanne Ward, Salesforce.com

It all Starts with Standards

Dawn Stevens, Comtech Services, Inc.

Supporting People Where They Need it

Paul Trotter, Author-it Software

If you are not a CIDM member, you can subscribe to the Best Practicesnewsletter online. A subscription is $99 per year. For subscribers outside the US, the cost is $109.

**Please note that the printed newsletter and the enewsletter do not contain the same content.**


DITA Europe 2010: Nice Weather, Technology, and Mozart
Carl Yao, CSOFT International
Reprinted from CSOFT’s blog

The DITA Europe 2010 Conference was held in Vienna, the scenic home of Mozart, and I simply can’t imagine a better location to meet up and talk shop. For those who aren’t familiar with it, the DITA (Darwin Information Typing Architecture) Conference is a biannual convention organized by CIDM (the Center for Information-Development Management) that draws content professionals and CMS enthusiasts from around the world to share XML publishing experience, best practices, and showcase cutting-edge CMS technology. As a set of standards for developing content, DITA itself enables companies to develop and publish content with better reuse, consistency, faster document creation and overall reduced translation costs.

Read the article.


Metrics Mania—Editing
Dawn Stevens, Comtech Services, Inc.

Industry-wide, one metric that is seeing a downward trend is editing or quality assurance. Many organizations have eliminated editors as a separate role, at best turning to peer edits, and at worst simply holding the individual contributors responsible for the quality of their own work and relying on automation to catch glaring spelling and grammar mistakes. Even those organizations that maintain an editing staff put tremendous pressure on that staff to “keep it light” and find themselves shrinking or eliminating the editing cycle when the project starts to fall behind.

Read the article.


Managing Content Consistency and Quality in a Distributed Collaborative Environment
Kent Taylor & Jennifer Beaupre, acrolinx

The application of quality management tools in the content development process provides a range of benefits to writing, production, and program management teams. This article presents a new perspective on developing an Enterprise information quality strategy. We will also suggest tactics that can drive the strategy, and ease the impact on real-world virtual collaborative writing practitioners.

Read the article.


Welcome new CIDM member!

Many companies, or specific groups within larger organizations, need professional quality documentation but do not have the infrastructure or budget to support a dedicated writing group. Samalander offers the opportunity to achieve the results you’d expect from an in-house writing group while retaining the flexibility of hiring staff on short-term contracts.

Learn more about CIDM (Center for Information-Development Management)here.


Information Development: Managing Your Documentation Projects, Portfolio and People
With Information Development: Managing Your Documentation Projects, Portfolio and People, JoAnn Hackos looks beyond the structured project of the 1980s and 1990s. Instead, she focuses on the rapidly changing projects of the 21st century and addresses how to introduce agile information development without neglecting the central focus of planning information design and development around the needs of information users. Buy this book today!

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM is LinkedIn!

CIDM is now on Facebook! Click here to join our group.