CIDM e-newsletter
Volume 2, Issue 2
February 2002

A monthly e-newsletter from the Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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News & Events

Accessibility—Section 508 and Its Consequences
The SAP Design Guild, in cooperation with SAP’s Accessibility Competence Center (ACC), discusses accessibility issues and guidelines.

To read this edition of the SAP Design Guild, visit the SAP Design Guild’s Web site.

Upcoming Workshops
The CIDM sponsors the following workshops between February and June 2002. Sign up now:

User-Centered Web Design
JoAnn Hackos, PhD
March 5-6, 2002, San Jose, CA
Learn how to design a product or an information interface that people will be able to use efficiently and effectively. That interface might be part of your software product, it might be delivered on the Web, or it might even be part of your online information network.

Structuring Information for Online Success
Henry Korman, RA
March 6-7, 2002, Atlanta, GA
JoAnn Hackos, PhD
April 2-3, 2002, Champaign, IL
Henry Korman, RA
May 1-2, 2002, Jacksonville, FL
In this seminar, you will examine how to use the analysis and design of structure to make sense of the online experience, from the World Wide Web to online help and documents of all types.

User and Task Analysis for Information Design
JoAnn Hackos, PhD
March 13-14, 2002, Columbus, OH
May 14-15, 2002, Portsmouth, NH
You will learn how to apply inexpensive usability methods that yield critical design guidelines, create a user model you can use during the life of the project, choose the right technique for your time and budget, and stay focused on users’ issues.

Developing a Single-Sourcing Strategy
JoAnn Hackos, PhD
March 26-27, 2002, Milpitas, CA
In this seminar, you will examine the issues involved in creating documentation databases, discuss the impact of single sourcing on technical communication, and review the strengths and weaknesses of some of the single-sourcing tools available.

Structured Writing for Single Sourcing
JoAnn Hackos, PhD
April 25-26, 2002, Minneapolis/St. Paul, MN
May 21-22, 2002, Charlotte, NC
You will learn to structure the content you produce so that you will increase reuse across products, user communities, delivery media, and other dimensions and so that you will move easily to an XML authoring environment.

Developing a Strategy for Minimalism: Creating Manuals People Will Use
JoAnn Hackos, PhD
June 18-19, 2002, Portland, OR
This seminar will show you how to put the principles of minimalism into practice so that you can create concise documents that attract and support the aims of learners.

In the January issue, in the news item about Gartner’s 2002 Predictions, we stated: “By the end of 2002, 50% of mobile applications developed in 2002 will be obsolete.”

We would like to clarify that the Gartner report actually states: “More than 50 percent of mobile applications deployed at the start of 2002 will be obsolete by the end of 2002.”

Budget Controls and Resource Allocations: What Do CIDM Members Know That Gives Them a Competitive Advantage?
JoAnn T. Hackos, PhD
CIDM Director

Do information-development managers exert budget control over their organizations? I asked for a voluntary response to 13 questions about budgets. As I suspected, CIDM members have considerable control over their own budgets. Of the 17 managers responding to the voluntary survey, 14 submit yearly budgets that include expenditures for personnel and a wide variety of additional items. At the top of the list are the elements of standard benefits packages, including fully loaded headcount-related expenses. Typical headcount-related expenses are benefits, office space and equipment, telephones, and so on. The personnel allocations are based upon reviews of projected projects over a one or two year period.

Read the full article

Content Management Conference

Content Management: Strategies for Single Sourcing
June 3-4, 2002, downtown San Francisco, CA

Plan to attend the definitive annual conference on the hottest topic in content management…

Content Management: Strategies for Single Sourcing
June 3-4, 2002, downtown San Francisco, CA

Visit for details!

Measuring IS Value
Robert N. Phillips
CEO, Lasotell Pty Ltd.

A long held dream of Financial Officers, CEOs, and General Managers has been to find the right way to measure the value of the IS organisation to the company overall. Well, such measurements are now possible—in terms of the IS contribution to the company’s profit margin, no less. This article provides a brief overview of measuring IS value because managing information development in areas such as content management has an important role to play in assisting the IS organisation to make its proper contribution.

Read the full article

The CIDM provides information on publications that may be interesting to our members and associates. CM Focus is a new publication in the content-management area with a focus on intranet content management. We hope that you will review this publication and find it useful.

CM Focus

Content Management Focus
The essential publication for the content-management professional

Content Management Focus is the monthly magazine bringing you the latest insights and analysis into content management for interactive channels. Nobody can afford to practice slack content management in the digital arena, which is why CM Focus is designed to ensure you make informed decisions about your current and future strategies. Examining the most innovative and practical case studies from the world’s leading e-enabled companies and experts in the field, CM Focus brings together the hands-on content-management experiences from professionals who are in touch with the latest developments, technology, and strategies that make their initiatives a success.

For further information, simply visit or email the editor, Sandra Higgison, at

Managing Change
Vesa Purho
Research Analyst, Information Design, Nokia

Nowadays, we seem to be working in constant change. If you are going to make a change, you should follow a process that helps you to manage the change effectively. This article contains an overview of one change management process.

Read the full article

Content Management for Dynamic Web Delivery

Hackos’s New Book Now Shipping
Content Management for Dynamic Web Delivery
JoAnn T. Hackos
John Wiley & Sons
ISBN 0-471-08586-3

Buy it at

The Center For Information-Development Management
The Center for Information-Development Management (CIDM) is an organization of information-development, training, and support managers across the United States and internationally. The CIDM is directed by Dr. JoAnn Hackos, international leader in the management of the design, development, and dissemination of information to customers and employees. Under her leadership, the CIDM conducts benchmark studies among member organizations and elsewhere, sponsors research into information development and its management, gathers and disseminates results and resources through newsletters, the Web, seminars, an annual conference, and research white papers. The CIDM facilitates the sharing of information among the most skilled managers in the information industry.

If you are interested in reading more in-depth articles, you should consider subscribing to the Best Practices newsletter at