Information Management News
Volume 6, Issue 2
February, 2006

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

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News & Events

Content Management Strategies 2006

The Valentine’s Day special discount is quickly approaching. Save $200 when you register before February 14!

Comtech Services Releases DITA User Guide

We are accepting orders for Introduction to DITA: A Basic User Guide to the Darwin Information Typing Architecture. Pre-order your copy today!

WritersUA Salary Survey

The WritersUA 2006 Salary Survey is underway. Please take a minute to fill out the survey.

Upcoming Workshops

The CIDM sponsors the following workshops:

Structured Writing for Single Sourcing
JoAnn Hackos, PhD,
February 21–22
Redmond, WA

Minimalism: Creating Manuals That People Can Use
JoAnn Hackos, PhD,
March 8–9
Stamford, CT

Managing Your Documentation Projects
Bill Hackos, PhD,
April 25–26
Burlington, MA

For more information on these and other workshops, visit the JoAnn Hackos Workshop Series web site.

Upcoming Presentations

Moving from Books to Topics: A DITA-Based Approach
JoAnn Hackos, PhD
February 16, 2006
Pasadena, CA

For more information, visit

Trends in the Profession
JoAnn Hackos, PhD
February 21, 2006
Seattle, WA

For more information, visit

Collaboration: A New Key Characteristic for the Information Process Maturity Model
JoAnn Hackos, PhD
CIDM Director

In 1994, I developed the Information Process Maturity Model (IPMM) in response to the need for a process standard for the information-development community. The IPMM has always focused on eight key characteristics that help separate immature from mature organizations.

Read the article

More articles
When A CMS Should Speak More Than Just English…—Suzanne Mescan
Swimlane Process Mapping 101—Identifying Processes—Vesa Purho
How Moderately Structured Data Can Expand the XML Footprint in Your Enterprise—Kevin Duffy

When A CMS Should Speak More Than Just English…
Suzanne Mescan
Vasont Systems

There is a famous scene from the classic American TV sitcomI Love Lucy, when Lucy and Ethel (the two leading ladies) try to work at a conveyer belt in a candy factory. When the conveyer belt was moving at a slow and steady pace, the job was challenging but they succeeded in packaging all the candy. But when the belt sped up, that’s when things got out of control. With no additional people to help them, the two ladies couldn’t keep up with the extra volume rolling toward them at a furious pace, and lots of candy was wasted as it landed on the floor!

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Swimlane Process Mapping 101—Identifying Processes
Vesa Purho

This article begins a series concentrating on process mapping. I previously wrote an article about process development in the March 2004 edition of Information Management News, but this time I will be going into more detail on the actual mapping methodology. Although I will be concentrating on swimlane process mapping, most of the content is also valid when using other methods for mapping processes. In this article, I will discuss how to identify and set boundaries for a process. After all, before you can design what happens inside a process, you need to know where it starts and ends.

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How Moderately Structured Data Can Expand the XML Footprint in Your Enterprise
Kevin Duffy

XML has become more mainstream in many enterprises. The confluence of XML as a content model, XML for system to system integration (e.g., Web Services), and XML as the backbone for some B2B/EDI interactions have publishing, editorial, and IT organizations using common technology in new and creative ways. By doing so, enterprises are better able to automate, create more efficient business processes, and leverage common resources to achieve their business goals.

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