Information Management News
Volume 10, Issue 2
February 2010

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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CIDM News and Events

For a complete Calendar of Events, click on these links:




Other Events


The CMS/DITA North America Conference 2010 will be held April 19-21 in Santa Clara, CA. For more information click here.

The Best Practices Conference 2010 will be held September 13-15 in Hampton, VA. For more information click here.

Upcoming Workshops

Information Modeling for Topic-based Authoring in DITA and XML
February 23-24, 2010
Golden, Colorado

If you’re thinking that a move to DITA is an opportunity to increase the quality and consistency of your content and promote a collaborative working environment, it’s critical that you join the upcoming Information Modeling workshop. Read JoAnn’s article in this e-newsletter about the importance of a sound Information Model.

DITA Boot Camp
March 15-19, 2010
Wakefield, Massachusetts

This workshop covers the concepts needed to move to DITA successfully. The Boot Camp takes you from the DITA Basics to the skills you’ll need to create a specific standard for your industry and your content.

Minimalism: Creating Manuals People Can Use
March 23-24, 2010
Dublin, California

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’’t used at all.

DITA Boot Camp
May 10-14, 2010
San Jose, California

This workshop covers the concepts needed to move to DITA successfully. The Boot Camp takes you from the DITA Basics to the skills you’ll need to create a specific standard for your industry and your content.

Upcoming Webinars

Content for Tomorrow: Social Media and the Dilemma for Content Teams

Presented by Alex Blanton, Microsoft Corporation
February 25, 2010, 1pm Eastern

XML Webinar Series Session 4—Publishing XML to PDF and the Web using the same Style sheet

Presented by Frank Miller & Hal Trent, Comtech Services, Inc.
March 11, 2010, 11am Eastern

Click here for recorded webinars.


Click here for more announcements.

CIDM is now on Facebook! Click hereto join our group.
CIDM is LinkedIn!

Content Management Strategies/DITA North America 2010

Valentine’s Day Special

Register by February 14th and save $200 on your registration! Go to ourregistration page to sign up today.

Don’t Wait: Develop a new Information Model now
JoAnn Hackos, Comtech Services, Inc.

You’re seriously considering a move to XML—and topic-based authoring.

You’re getting ready for a move to the DITA standard.

Implementing a Component Content Management System is your major goal for 2010.

If you agree with any or all of these statements, it’s the right time to develop a new Information Model for the information you prepare for customers. But just what do we mean by an Information Model?

Read the article.

More articles

February 2010 Best Practices Newsletter
Table of Contents



Connect Your Content with Your Audience—Using Wikis and Communities to Build Collaboration with Your Customers

Helen Cavender & Paul Zimmerman, Cisco Systems, Inc.

Oh! The Changes We’ve Seen! Comtech celebrates our 30th anniversary!

JoAnn Hackos, CIDM

A Preview of Coming Attractions: DITA constraints

Erik Hennum, IBM Corporation

Participation, Education, and Cooperation: A model for overcoming organizational barriers to change

Terry Barraclough, Symitar, a Jack Henry Company

Content for Tomorrow: Social media and the dilemmas for technical publications teams

Alex Blanton, Microsoft Corporation

SDL Survey Reveals Industry Rise in Adoption of Structured Authoring

Sophie Hurst, SDL

If you are not a CIDM member, you can subscribe to the Best Practices newsletter online. A subscription is $99 per year. For subscribers outside the US, the cost is $109.

**Please note that the printed newsletter and the enewsletter do not contain the same content.**

An Investigation Into Standards and Innovation
Part 3 of 6: A (head) case study of forced evolution

Laurent Liscia, OASIS

Let’s look at the “ad hoc” standardization model that emerged in the 70s and 80s. We’ll use a beautiful study conducted by Fredrik Gessler, Professor at the Industrial Economics and Management School of the Swedish Royal Institute of Technology:

Read the article.

Formal SME Feedback Mechanisms
Ben Colborn & Nathan Jackson, Citrix Systems, Inc.

Do you request that subject-matter experts (SMEs) review content before it is released? Almost certainly you do: such reviews are considered a critical step in developing quality information (Carey et al., 2004). Surprisingly, the “how” of gathering feedback has received little attention. In an unsystematic survey of technical writing textbooks, reference books, and articles, we found that the treatment of the mechanics of gathering feedback was typically limited to a single detail: “At this point in your process, get feedback from SMEs.” That’s it—no descriptions of how to do so.

Read the article.

FAST FORWARD—Minimalist Principles & Practices
Henry Korman, Wordplay Consulting

Information is an imprecise term, a subjective concept that can be defined, as we shall see, only when you know who is conversing and in what context. Information managers, a priori, are preoccupied with information—how could it be otherwise? So for all of us the term “information” is heavily laden with positive value. As such, information is “good,” the absence of information is negative, “bad.” But is this reasonable?

Read the article.

Content Management for Dynamic Web Delivery
With Content Management for Dynamic Web Delivery learn how to successfully manage Web content to achieve a competitive edge. Using the content-management strategy that she developed for companies such as Nortel, Motorola, Cisco, and others, Hackos walks readers through the stages of effective Web content management.Buy this book today!

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor,Lisa Larson, for more information.