Information Management News
March 2015

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

CIDM News and Events

For a complete Calendar of Events, click on these links:




Other Events


The CMS/DITA North America Conference 2015 will be held April 20-22 in Chicago, Illinois. For more information click here.

The Best Practices Conference 2015 will be held September 21-23 in St. Petersburg, Florida. More information coming soon!

Upcoming Workshops

Minimalism: Creating Information People Really Need
March 11-12, 2015
Duluth, Georgia

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

Upcoming Webinars

Stilo DITA Knowledge Series: Leaving proprietary solutions behind

Presented by JoAnn Hackos, Comtech Services
March 17, 2015, 12pm EDT

New Directions 2015—Changes in Content Best Practices

Presented by JoAnn Hackos, Comtech Services
April 1, 2015, 1pm EDT


Announcing XMetaL® Author Enterprise 10

Adobe’s Tech Comm e-newsletter

Click here for more announcements.

Join CIDM’s LinkedIn Group Today!

CIDM’s LinkedIn Group is growing exponentially! Join over 2,600 members today to take part in informative discussions about our industry.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Click here to follow CIDM on Twitter.Click here to follow JoAnn Hackos on Twitter.

Following the Trends—Is your content ready?

The complexity of delivering content continues to increase exponentially as more outlets become available to our consumers. Many organizations are faced with deciphering how the trends impact their businesses and what to do about them considering the rapidly changing digital marketplace. We want to discover how the changing requirements for delivery are affecting your business today and how you anticipate those requirements will affect your business decisions in the next few years.

You have until March 16, 2015 to complete this survey and enter to win a $100 American Express Gift Card.

Click here to take the survey.

Read the press release here.

Thank you for your help and interest.

Dr. JoAnn Hackos, Director
The Center for Information-Development Management


Mark Gross, President/CEO
Data Conversion Laboratory, Inc.

Breaking the Expert’s Curse
JoAnn Hackos, Comtech Services, Inc.

Do you ever become so familiar with the products you are documenting that you forget what it was like to be a beginner? Do you try to compensate by explaining every button and field in the software because you don’t remember what was obvious? If so, you may be suffering from the Expert’s Curse.

Read the article.

Standards within a Standard
Scott Hudson, Comtech Services, Inc.

How do you solve the problem of consistency and reliability of information across 500+ member companies and over 4,300 different products? Standards, of course! The ONVIF standard was first created in 2008 by Axis Communications, Bosch Security Systems, and Sony Corporation for the video surveillance industry as a common API for IP video cameras and Video Management Systems to communicate. Initially, fewer manufacturers were involved and the specifications were just starting to develop, so it was easy to define how their products should interoperate. Once the standard started gaining widespread adoption, however, it was difficult to provide a consistent experience for installers and integration partners. The leaders in the standard started receiving complaints that it was difficult to find information on how to use the ONVIF API to communicate between the various members’ products. Some products required special configuration, but the details were buried in various web sites or technical manuals.

Read the article.

Patently Innovative!
Adam Dales, Siemens PLM

Protecting Intellectual Property (IP) is the main motivation for undertaking the process and expense of registering inventions. Sometimes, though, organizations prefer to keep their innovations secret (think of advanced weapons or the formula for Coke), and they don’t wish to apply for a patent, which exposes the algorithm, formula, and so on, to anyone interested in looking it up.

Read the article.

CIDM E-news Wants To Hear From You

Working on an exciting project? Developed a new strategy? Creating content in new ways? Delivering content in new media? Let us know what interesting developments you’ve been working on. We would love to have a short article from you (1,000 words or so) for the e-newsletter. Our readers would love to know what is working and even what hasn’t. Send a note to CIDM Editor, Lisa Larson, at with your idea.

Welcome New CIDM Member—Dell

Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.

Learn more about CIDM (Center for Information-Development Management) here.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM is now on Facebook! Click here to join our group.