Information Management News
April 2015

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

CIDM News and Events

For a complete Calendar of Events, click on these links:




Other Events


The CMS/DITA North America Conference 2015 will be held April 20-22 in Chicago, Illinois. For more informationclick here.

The Best Practices Conference 2015 will be held September 21-23 in St. Petersburg, Florida. More information coming soon!

Upcoming Workshops

Information Modeling for Topic-Based Authoring
May 20-21, 2015
San Jose, California

Minimalism: Creating Information People Really Need
June 2-3, 2015
San Jose, California

Content Management Strategies
June 4-5, 2015
San Jose, California

Upcoming Webinars

New Directions 2015—Changes in Content Best Practices

Presented by JoAnn Hackos, Comtech Services
April 1, 2015, 1pm EDT

Marketing and Strategy and Bears… oh my!

Presented by Marli Mesibov, Content Strategist
April 16, 2015, 1pm EDT


Dawn Stevens Becomes Comtech Services, Inc. Partner

IXIASOFT Sponsors, Presents at 2015 CMS/DITA North America Conference

Users to benefit from new “Getting Started Assistant” in DITAworks CMS

Click here for more announcements.

Move to XML Content Creation Tools Surges, But Digital Content Readiness May Be Stalling
JoAnn Hackos, Comtech Services, Inc.

Content developers have increased the range of tools they use to deliver technical content, and while they recognize the need to manage digital content across platforms and outputs, they struggle with resource constraints in meeting customer demands. These are some of the key findings in the third annual “Following the Trends –Is Your Content Ready” survey, jointly conducted by Data Conversion Laboratory (DCL) and the Center for Information Development Management (CIDM).

Read the article.

Twelve Ways to Improve Procedures
John Snyder, Independent

At the risk of sounding like a pharmaceutical quality assurance heretic, standard operating procedures (SOPs) often don’t work as intended. In fact, they can do more harm than good by giving a false sense of security: We must be okay; we have procedures for that.

Read the article.

Smart Information Management as Bridge between Technical Documentation and Customer Service
Martina Tomaschowski, Empolis Information Management GmbH

As business processes become increasingly complex and greater emphasis is placed on “big data”, more and more companies are seeing the urgent need to take a more critical look at the traditional division between content and knowledge management. As an interdisciplinary technology, Smart Information Management (SIM) takes on a special key role in this context, especially when the information involved includes unstructured data.

Read the article.

April 2015 Best Practices Newsletter
Table of Contents



Using Playbooks to Align Best Practices Across Diverse Business Units

Lyndsey Lynch, GE Healthcare

Changing Times—Changing Skills

JoAnn Hackos, CIDM

Putting DITA to the test: Innovating educational content

Birgit Strackenbrock, XStructuring, Bert Willems, FontoXML & Emiel Ubink, ThiemeMeulenhoff

Title Guidelines for Technical Documentation
Legacy vs. Topic-Based Multi-Channel Delivery

Margaret Devere, Micro Motion

If you are not a CIDM member, you can subscribe to the Best Practices newsletter online. An electronic version of the Best Practices newsletter is $99 USD. An electronic and print version is $129 USD.

**Please note that the printed newsletter and the enewsletter do not contain the same content.**

CIDM E-news Wants To Hear From You

Working on an exciting project? Developed a new strategy? Creating content in new ways? Delivering content in new media? Let us know what interesting developments you’ve been working on. We would love to have a short article from you (1,000 words or so) for the e-newsletter. Our readers would love to know what is working and even what hasn’t. Send a note to CIDM Editor, Lisa Larson with your idea.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

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bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Click here to follow CIDM on Twitter.Click here to follow JoAnn Hackos on Twitter.