Information Management News

August 2015
A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

CIDM News and Events

For a complete Calendar of Events, click on these links:




Other Events


The Best Practices Conference 2015 will be held September 21-23 in St. Petersburg, Florida. For more information click here.

The DITA Europe 2015 Conference will be held November 16-17 in Munich, Germany. For more information click here.

Upcoming Workshops

Content Management Strategies
September 10-11, 2015
Philadelphia, PennsylvaniaInformation Modeling for Topic-Based Authoring
October 6-7, 2015
Newberg, OregonInformation Modeling for Topic-Based Authoring
October 12-13, 2015
Indianapolis, Indiana

Upcoming CIDM Webinars

DITA Glass: Perceive everything as DITA
Presented by George Bina and Radu Coravu, SyncroSoft (Oxygen XML Editor)
September 16, 2015, 11am EDTLearning to love 6am: Developing a global information model with a distributed team
Presented by Fiona Hanington, Ericsson
September 30, 2015, 12pm EDT

Other Webinars

Converting and Integrating Content When Implementing a New CMS
Presented by Greg Fagan, DCL
August 11, 2015, 1pm EDT

Using HTML5 to Deliver and Monetize Your Mobile Content
Presented by Greg Fagan
August 18, 2015, 1pm EDT

Metadata Matters
Presented by Rob Hanna, Precision Content Authoring Solutions
August 19, 2015, 1pm EDT

Technical Documentation – Outsource or Do It Yourself?
Presented by Etteplan
August 27, 2015, 12pm EDT

Introduction to Structured Authoring
Presented by Rob Hanna, Precision Content Authoring Solutions
September 16, 2015, 1pm EDT

Data-Driven User Experience
Presented by Dana Wheeles, Freelance Content Strategist
September 17, 2015, 1pm EDT

Managing Deliverable-Specific Link Anchors: New Suggested Best Practice for Keys
Presented by Eliot Kimber, Contrext, LLC
September 24, 2015, 1pm EDT

Simplified Technical English as part of an S1000D or ATA ISpec 2200 implementation, what does it entail
Presented by Etteplan
September 29, 2015, 12pm EDT

Augmented reality and visual search for the service business, what does it entail.
Presented by Etteplan
October 27, 2015, 1pm EDT

Click here for recorded webinars.


XML-to-XML Conversion Expands the Depth and Reach of World’s Largest Scientific Citation, Abstract and Reference Database

DCL Announces Technology Breakthrough at the USPTO: Over 1 Million Pages Each Month Automatically Transformed into Searchable, Minable Content

Simply XML July 2015 Newsletter

CM Quick Tips Newsletter – July 2015

Click here for more announcements.

Getting Collaboration Right

JoAnn Hackos, Comtech Services, Inc.

In the July 2015, I wrote about Getting Collaboration Wrong. If you haven’t already read the article, you might want to read it first. It will help you understand the traps that leaders frequently fall into when they try to establish a cross-business collaboration. Luckily, Morten Hensen, in his book Collaboration, provides a solution to the collaboration traps.
Read the article.

The Disappearance of the Instruction Manual
Instructions Not Included: What the Vanishing Manual Says About Us

Mark Svenvold, Seton Hall University

In the late 17th century, the printer Joseph Moxon published Mechanick Exercises, the first guide to printing in any language. It had been nearly 240 years since the debut of Gutenberg’s press, and books had proliferated. There were Bibles, of course, along with lots of schlocky literature, some porn, and guides to everyday topics—how to polish jewels, how to cast a spell against your enemy. But Moxon’s manual was subtly different. It rang with a decidedly DIY tone and suggested that readers could learn a new trade, at home, in their spare time.
Read the article.

Survey of Translators and Translation Agencies: The Adoption of Translation Memory Tools

Adam Dales, Siemens PLM

As a technical writer, I wanted to learn from the experience of translators, who over the last several years have been adopting a new technology and tools. Since these tools are XML-based, I was curious to know what the translators discovered in the use, requirements, and potential of them. It was reasonable to expect that their experience would echo to some degree the experience of technical writers. Our own tools have become increasingly XML-based, and we are also switching to newer paradigms to create documentation. I think it is possible to see similarities, as borne out in the summary of the translators’ experience and the parallels to our profession, as set out in the Conclusions.
Read the article.

August 2015 Best Practices Newsletter
Table of Contents



Managing Metadata for Responsive Web Sites with Subject Schemes Laura Katajisto, Microsoft
Finding a Path to Collaboration JoAnn Hackos, CIDM
Toward a More Integrated View of Technical Communication Rebekka Andersen, University of California, Davis
The Emergence of Content Strategy Work and Recommended Resources Rebekka Andersen, University of California, Davis
Natural Language Processing and the Knowledge Base Patrick Quinlan, Citrix
Structured Writing at 50 Years (XML at 25) Doug Gorman, Simply XML
Documentation and Courseware Working Together Laura Readdy, Siemens PLM Software
If you are not a CIDM member, you can subscribe to the Best Practices newsletter online. An electronic version of the Best Practices newsletter is $99 USD. An electronic and print version is $129 USD.**Please note that the printed newsletter and the enewsletter do not contain the same content.**

CIDM E-news Wants To Hear From You
Working on an exciting project? Developed a new strategy? Creating content in new ways? Delivering content in new media? Let us know what interesting developments you’ve been working on. We would love to have a short article from you (1,000 words or so) for the e-newsletter. Our readers would love to know what is working and even what hasn’t. Send a note to CIDM Editor, Lisa Larson, at with your idea.

Welcome New CIDM Member—Workday
Hello Workday. Goodbye status quo. Workday’s enterprise cloud applications for HR and finance are disrupting the global software industry. Our applications are infinitely flexible, extremely intuitive, and incredibly powerful. Aimed squarely at replacing legacy on-premise systems that can’t keep pace with innovation, Workday is built for the future, not the past. But that’s only part of the story. The rest of the story is about our values, our people, our passion, and our way of running a business.

Learn more about CIDM (Center for Information-Development Management) here.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

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