A monthly e-newsletter from The Center for Information-Development Management (CIDM)
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Ad-Hoc Organizations and Content Management
In response to my December e-newsletter article on oblivious (Level 0) organizations, I received two interesting accounts that are included in this issue (see the Responses to Oblivious Organizations). Both writers found themselves to be the first communicators in otherwise oblivious organizations. Both struggled to communicate the need for an organized structure in their work to their managers and colleagues.
This month, we turn to Level 1 of the Information Process Maturity Model (IPMM): the Ad-hoc organization.
Content Management Strategies
Mark your calendars! The Content-Management Strategies 2003 conference is April 28-29, 2003, in Washington, D.C.
For more information and to register for the conference and workshop, visit www.cm-strategies.com
In last month’s issue of the CIDM e-newsletter, JoAnn Hackos wrote that in oblivious organizations, management does not yet recognize the need for standard publications and is not ready for content management. The following are responses to that article.
Most of us have had to creatively find ways to do more with less. We’ve tried to answer the question: How do we enhance productivity in our current economic state? The answer is through collaboration and teamwork. But within those two concepts lies resistance.
We ended the first article in this series saying we would look at how to determine the adequacy of the model we build of the “system” to try to understand the “system.” (We also need to verify the definition of “system.”) Before we look any further at the Soft Systems Methodology aspects, it is worth taking a detour through Donald Norman’s findings in his book, The Design of Everyday Things, about how we build internal models to understand how things work.
This article draws on just a few pages from Norman’s book that have parallels to Soft Systems Methodology models. The complete book is certainly worth reading.
You can look at user and task analysis in many ways. In this article, I present the point of view that when doing user and task analysis we should take some insight from market segmentation to categorise users.