Information Management News
January 2015

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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CIDM News and Events

For a complete Calendar of Events, click on these links:




Other Events


The CMS/DITA North America Conference 2015 will be held April 27-29 in Chicago, Illinois. For more information click here.

The Best Practices Conference 2015 will be held September 21-23 in St. Petersburg, Florida. More information coming soon!

Upcoming Workshops

DITA Getting Started
January 27-28, 2015
Santa Clara, California

This training begins with the conceptual and practical challenges of moving from a book-based to topic-based architecture, then quickly progresses into hands-on exercises in an XML authoring environment. In the exercises, participants are guided through the process of making a DITA content plan, creating DITA source topics, assembling the topics into DITA maps, applying metadata, and publishing through the DITA-Open Toolkit.

Minimalism: Creating Information People Really Need
February 11-12, 2015
Indianapolis, Indiana

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

User and Task Analysis for Information Design
February 24-25, 2015
Golden, Colorado

This workshop focuses on practical techniques to learn about your users, their goals, and their work, and create a model that will serve as a decision-making tool throughout the life-cycle of your project or product.

Minimalism: Creating Information People Really Need
March 11-12, 2015
Duluth, Georgia

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

Upcoming Webinars

Failing Content Management Projects—Human Causes with Social Solutions

Presented by Joe Pairman, Mekon Ltd.
January 8, 2015, 1pm EST

The Challenges of DITA Adoption

Presented by JoAnn Hackos, Comtech Services, Inc.
January 13, 2015, 1pm EST

Working with Your Localization Vendor

Presented by Katherine (Kit) Brown-Hoekstra, STC
February 12, 2015, 1pm EST

Click here for recorded webinars.

Getting Virtual Teams Right
JoAnn Hackos, Comtech Services, Inc.

Information-development managers have had years of experience working with virtual teams. It all started with the Internet, of course. Before online communication came to dominate the world, most people needed to work together in one physical location. We had heard stories about a few remote workers. In the 1980s, Comtech and a handful of professional consulting groups headed by innovators like Ginny Redish and Paula Berger provided technical-communication services to remote organizations using telephones and “snail” mail. We actually shipped paper and computer disks full of draft and final content.

Read the article.

Multilingual Quality and Topic-based Authoring: A Survey of Common Practices
Tatiana Batova, Arizona State University

A key Return on Investment (ROI) calculation for topic-based authoring is that it can save us time and cost to produce multilingual technical information. As topic-based authoring becomes more widespread, how do we use it to improve multilingual quality?

Read the article.

Empathy for the Customer is the Biggest Challenge
Gerry McGovern, Customer Carewords

Metrics are not people. The greatest weakness most web teams have is a lack of empathy for their customers.

Read the article.

CIDM E-news Wants To Hear From You

Working on an exciting project? Developed a new strategy? Creating content in new ways? Delivering content in new media? Let us know what interesting developments you’ve been working on. We would love to have a short article from you (1,000 words or so) for the e-newsletter. Our readers would love to know what is working and even what hasn’t. Send a note to CIDM Editor, Lisa Larson, at with your idea.

Welcome New CIDM Member—Etteplan

Etteplan provides engineering services and technical documentation solutions to the world’s leading companies in the manufacturing industry. Our services are geared to improve the competitiveness of our customers’ products and engineering processes throughout the product life cycle.

Learn more about CIDM (Center for Information-Development Management) here.

Join CIDM’s LinkedIn Group Today!

CIDM’s LinkedIn Group is growing exponentially! Join over 2,600 members today to take part in informative discussions about our industry.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Click here to follow CIDM on Twitter.Click here to follow JoAnn Hackos on Twitter.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM is now on Facebook! Click here to join our group.


Etteplan | Tedopres becomes Etteplan

Acrolinx Named to EContent 100 for 2014-2015 for Third Year in a Row

Astoria Software Named to EContent 100 List

Componize Introduces v2.0: Maximum Control on Content Life Cycle

Click here for more announcements.