Information Management News
Volume 7, Issue 7
July 2007

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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CIDM News and Events


Register now to attend Best Practices 2007 to be held September 17–19, in Atlanta, Georgia.

News & Events

JoAnn Hackos’ New BookInformation Development: Managing Your Documentation Projects, Portfolio and People is Released.

Information Development: Managing Your Documentation Projects, Portfolio, and People, the new book from JoAnn Hackos, is now available on Amazon!

New from the O’Reilly Store:XML Publishing with InDesign CS2+

Dorothy J. Hoskins picks up where InDesign’s CS2’s user documentation leaves off.

Some of the useful applications are importing database content into InDesign to create catalog pages, exporting XML that will be useful for subsequent publishing processes, and building chunks of content that can be reused in multiple publications.

Click here for more information.

DITA Users: An Organization

DITA Users, a new member organization with a strong relationship to the STC has recently formed and is seeking new members.

Visit the website.

Comtech Services DITA User Guide

We are accepting orders forIntroduction to DITA: A User Guide to the Darwin Information Typing Architecture. Order your copy today!

CIDM is accepting submissions for the Fourth Annual Rare Bird Award
Are you currently engaging in an innovative practice that is pleasing your customers? Have you instituted an innovative best practice that increases your efficiency and productivity?

Click here to submit your Best Practice for consideration.
The submission deadline is August 6th.

Traced to Chicago: Developing a Partnership Between Information Development and Training
JoAnn Hackos, PhD
CIDM Director

“I don’t know anything about the training that is offered for the product. I think the training organization is somewhere in Chicago.” So explained an information-development (ID) manager in North Carolina when I asked if the training courses reused any of the information her team developed. Not only was the training organization not reusing any of the documentation, the ID manager had no opportunity to learn from the trainers and instructional designers.

Read the article

More articles

What’s Wrong With Productivity?
Bill Hackos, PhD, Comtech Services, Inc.

Have you wondered why your senior management makes so many decisions that seem so irrational? Senior management-directed downsizing decimates your Pubs Department, having a severe negative effect on the quality and usability of your documentation library. The same thing happens to development. Documentation is outsourced or sent offshore, even though it lowers quality and potentially increases costs. Senior writing staff are fired for no apparent reason except that they have high salaries. Your company acquires or is acquired while management does nothing to support the acquisition. Big mergers are made with negative consequences for both parties in the merger.

Read the article

How To Improve The User Experience Through Rich Media: A “Must Read” For Authors, Editors, And Content Publishers
A new technical white paper offered by XyEnterprise.

XyEnterprise, a leading developer of award-winning XML content management and multi-channel delivery solutions has announced the availability of a white paper focused on next generation Interactive Electronic Technical Manuals (IETMs). Authored and published by InfoTrends, this report explores rich media technology, use cases for IETMs and XyEnterprise’s ContentaView as a platform for deploying such a solution.

Read the white paper.

Contributing to an Innovation Council
Lorraine Sharon, Cisco Systems, Inc.
Dave De Yoreo, Cadence Design Systems, Inc.

This article originally appeared in the June 2006 edition of Best Practices. It not only won a local Distinguished STC award, but it went on to win Excellence in the April 2007 STC International competition.

Congratulations to Lorraine and Dave!

Read the article.