CIDM Invitation to Participate in a Customer Quality Project
Importance of High Quality Technical Information
The Center for Information-Development Management (CIDM) and IBM are proposing a project survey titled, “Importance of High Quality Technical Information”. This survey was inspired by the 2008 CIDM presentation that Microsoft shared called “Content and the Bottom Line: Defining the business value of your publications” and was created to measure the value of technical content from the clients’ perspective and to understand how providing quality technical information affects purchase decisions. IBM has already posted a survey on the Web. We would like to invite you to do the same and share the data you accumulate to provide a broader industry view on the subject.
Read more about this quality project.
Rare Bird Applications Now Open
The Rare Bird Award recognizes outstanding managers and their teams. The applications should describe thoroughly an innovative practice in which your organization has been engaged. The members of the judging panel look for detailed descriptions of the practice and concrete evidence that the innovation has led to organizational change.
Click here to submit your Best Practice for consideration. The submission deadline is July 14.
DITA Europe Call for Speakers
The Center for Information-Development Management and Dr. JoAnn Hackos announce a call for participation in the upcoming DITA Europe conference to take place 15–16 November 2010, in Vienna, Austria. If you are interested in presenting at the conference, please complete the form and submit to Lisa Lambert before 24 August 2010.
Part 2 of 6: Ad-Hoc Organizations and Content Management
JoAnn Hackos, Comtech Services, Inc.
Dr. Q, the leader of our content-management consulting team, has been asked to work with Checko Systems, a huge manufacturing company with a wide range of products. When it was a fledgling start-up, Checko had a central technical publications organization.
Read the article.
Letter to the Editor
Response to Level 0—Oblivious Organization from the June 2010 eNewsletter
I read the first installment of “Oblivious Organizations and Content Management” this morning and was so impressed. I’m in an oblivious organization, but we are moving towards standards, kicking and screaming all the way. My tech writing department has standards and processes and we use them, but we are atypical.
Read the article.
Collaboration Gone Feral
Kathryn Showers, Symitar, a Jack Henry Company
Members of our Implementations group came to us with a request: will you please rewrite the Computer Operator’s Guide?
What? Write technical documentation? That’s the job of the Technical Publications department… er… us, right. Sure, well, we would love to do it, except we don’t have any resources