Information Management News 07.11

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Information Management News
July 2011

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director
http://www.infomanagementcenter.com

If you would like to receive the CIDM e-newsletter in plain-text format, visit http://www.infomanagementcenter.com/subscribe.htm and choose the plain-text format.

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CIDM News and Events

For a complete Calendar of Events, click on these links:

Conferences

Workshops

Webinars

Other Events


Conferences

The Best Practices Conference 2011 will be held September 12-14 in San Antonio, Texas. For more information click here.

The DITA Europe Conference 2011 will be held November 7-8 in Prague, Czech Republic. For more information click here.

The CMS/DITA North America Conference 2012 will be held April 23-25 in La Jolla, California. For more information click here.

Upcoming Workshops

Minimalism: Creating Information People Really Need
July 12-13, 2011
Quebec City, Canada

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

Minimalism: Creating Information People Really Need
July 19-20, 2011
San Jose, CA

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

DITA Boot Camp
August 1-5, 2011
San Jose, CA

This workshop covers the concepts needed to move to DITA successfully. The Boot Camp takes you from the DITA Basics to the skills you’ll need to create a specific standard for your industry and your content.

DITA: Getting Started
August 17-18, 2011
Colorado Springs, CO

In this workshop, you learn that DITA is a standard for authoring topic-based technical information, that using DITA provides significant business advantages, and that you can get started immediately with the DITA Open Toolkit.

Developing a Content-Management Strategy
September 20-21, 2011
Redmond, WA

In this workshop, we’ll examine the issues involved in creating documentation databases. We’ll discuss the impact of single sourcing on department organization, project management, training, writing style, document control, editing, and translation. We’ll review some of the tools available and look at both their strengths and their shortcomings.

DITA: Getting Started
October 18-19, 2011
Cupertino, CA

In this workshop, you learn that DITA is a standard for authoring topic-based technical information, that using DITA provides significant business advantages, and that you can get started immediately with the DITA Open Toolkit.

DITA Boot Camp
October 24-28, 2011
Waltham, MA

This workshop covers the concepts needed to move to DITA successfully. The Boot Camp takes you from the DITA Basics to the skills you’ll need to create a specific standard for your industry and your content.


Upcoming Webinars

Discover How to Automate Publishing Using PatternStream and Adobe FrameMaker 10

Tom Aldous, Adobe Systems Incorporated & Ben Slone, Finite Matters Ltd.
July 19, 2011, 1pm EDT

Easygoing DITA

Componize Software
July 21, 2011, 11am EDT

Are You Ready for the New Information Revolution? New Frontiers for Multilingual Web Analytics, SEO and Community Sentiment Analysis

Andrew Bredenkamp & Jennifer Beaupre, acrolinx
July 21, 2011, 11am EDT

Leveraging the Adobe Technical Communication Suite to the Maximum: Integrating eLearning with Adobe FrameMaker

Tom Aldous, Adobe Systems Incorporated & Kevin Siegel, IconLogic, Inc.
August 4, 2011, 1pm EDT

Getting it Right From the Start: Setting up online help and documentation projects correctly

Tom Aldous, Adobe Systems Incorporated & Neil Perlin, Hyper/Word Services, Inc.
August 9, 2011, 1pm EDT

Click here for recorded webinars.


Announcements

Join the “Adobe Technical Communication Professionals Group” on Facebook today

Abobe’s FrameMaker® Turns 25

PTC White Paper: Quality, reliability, and risk management across the product lifecycle

Click here for more announcements.


Rare Bird Applications Now Open

The Rare Bird Award recognizes outstanding managers and their teams. The applications should describe thoroughly an innovative practice in which your organization has been engaged. The members of the judging panel look for detailed descriptions of the practice and concrete evidence that the innovation has led to organizational change.

Click here to submit your Best Practice for consideration. The submission deadline is July 14.


Showcase Your Best Practice

As a valued friend of the CIDM, we invite you to participate in the Best Practices Showcase at the Best Practices conference, September 12–14, 2011. The Showcase will give you a wonderful opportunity to learn about more best practices than we could possibly fit into the sessions.

Click here to submit your showcase. The submission deadline is August 17.


DITA Europe Call for Speakers

The Center for Information-Development Management and Dr. JoAnn Hackos announce a call for participation in the upcoming DITA Europe conference to take place 7-8 November 2011, in Prague, Czech Republic. If you are interested in presenting at the conference, please complete the form and submit to Lisa Lambert before 1 August 2011.


Getting Started with DITA
JoAnn Hackos, Comtech Services, Inc.

In mid-June, I spoke at an impromptu session sponsored by OASIS in China. Several of the individuals in attendance were representatives of Chinese government standards bodies. My role was to describe the OASIS DITA standard, since we hope that Chinese companies will adopt it for the development of technical information. I was surprised in the question and answer session when one of the representatives, apparently a professor from a technical discipline at Beijing University asserted that DITA was too complex.

Read the article.


Avoid Doing a “Hail Mary” Pass when Doing a DITA Implementation
Keith Schengili-Roberts, AMD (Advanced Micro Devices)

In Beijing in June, I attended a localization summit hosted by CSOFT International. I did a presentation on future development plans my company is doing, and how localization factors into how we reach out to our customers. (DITA did get a mention, but it wasn’t the focus of the presentation.) Prior to my presentation were those by JoAnn and Bill Hackos, who gave the keynote addresses for the summit.

Read the article.


The Tao of Customer Service
Jesse He, CSOFT International Ltd.

If you’re looking for a concrete explanation of Tao, you’ve come to the wrong place. In fact, I’d challenge you to find a practical explanation anywhere, because Tao is by its nature unknowable. You could scour the Earth for its most brilliant philosophers and engage in the most heated rhetoric for 10,000 years, only to find that, in trying to identify Tao, you’ve taken the most ineffectual approach to enlightenment. Unlike the pizza place around the corner, seeking to define Tao will not make you one with everything.

Read the article.


The Darker Side of Standards
Laurent Liscia, OASIS

Despite the title, this piece begins with a ray of light—with the Darwin Information Typing Architecture (DITA) community, which most of you are aware of and many of you participate in. As the Executive Director of OASIS, I’m often asked which standards I’m most proud of, and I always answer DITA (among others). That’s because there are very few things that annoy me more in life than poor manuals and technical documentation, and DITA is making the world a better place in that regard. And I literally mean the world: from Beijing to Frankfurt.

Read the article.


Available for Pre-Order:
Introduction to DITA—Second Edition

This new 2011 edition of the bestsellingIntroduction to DITA includes DITA 1.2 mechanisms, including keyref, conkeyref, constraint mechanism, and more information to bring DITA users up to date. The tutorial lessons guide you step-by-step through the learning process from developing information topics and maps through content reuse mechanisms and modifying the DITA environment to better meet your needs. (Due for publication in July 2011).

Pre-Order your copy today!


Join CIDM’s LinkedIn Group Today!

CIDM’s LinkedIn Group is growing exponentially! Join over 900 members today to take part in informative discussions about our industry.


Welcome New CIDM Member!

A membership-sponsored organization, Energisticsfocuses on standards-based technological, computing, and process solutions for efficient data and information handling, storage, management and exchange. Facilitating the deployment of integrated technical and business information standards allows for interoperability improvements between trading partners and implements open standards solutions that deliver tangible bottom line results.

Learn more about CIDM (Center for Information-Development Management) here


Easygoing DITA—Componize WebinarWish Component Content Management with DITA could be easygoing? As easygoing as summertime in Provence? It can be. Componize is the DITA CMS that allows customers such as AMD and SAP to manage their technical documentation and training content with efficiency and ease. Join us for a webinar demonstration on July 21st at 11am EDT. We’ll also be sharing some news about our upcoming participation at the Center for Information-Development Management’s Best Practices Conference this September.Componize is seamlessly integrated with Alfresco to provide a one-stop-shop for enterprise customers that need complete and easy-to-use component content management solutions. Spend less time organizing, searching for and reworking business content, and more time creating real value through better reuse and faster multi-channel production.To learn more and register click here.

CIDM is now on Facebook! Click here to join our group.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Click here to follow CIDM on Twitter.