ADP Dealer Services

October 22-24, 2001
Chatham Bars Inn, Chatham, MA, on Cape Cod
(Telecom Industry Meeting to follow on October 25)

Program announcement by JoAnn Hackos:

I have been talking to the members of the Center for Information-Development Management (CIDM) Advisory Council about themes for the Best Practices 2001 conference. Many of the discussions have centered on Strategic Planning and the importance of setting goals and putting a plan in place to achieve them. Given the state of the economy, managers are also concerned about making effective business cases, managing through metrics, and handling staff members effectively.

As a result of these talks, the Best Practices 2001 conference will focus on our theme, The Balanced Scorecard (Kaplan and Horton, 1996). The Balanced Scorecard, a book I reviewed in the February 2001 issue of the Best Practices newsletter, provides a unifying theme for the conference. With it, we will discuss strategic planning, metrics, staff resources, distributed staff and telecommuting, customer satisfaction, and process improvement.

I am seeking your input for a session on financial metrics. Please read on!

Searching for the Numbers

What is the value added by developing outstanding information? How does your organization contribute to the bottom line? How do you prove that your staff are reducing costs and increasing their productivity?

We’re looking for a few good numbers to display prominently at the October 2001 Best Practices conference. In keeping with our Balanced Scorecard theme, we’re planning a full session on financial measures. The highlight will be a Poster Session on metrics.

If you’ve never seen a Poster Session before, think high-school science fair. Create a poster and a handout on your best metric and be on hand to discuss your successes with your management colleagues from around the world.

Please submit a one-page description of your metric and your poster idea to JoAnn Hackos.

Send me your ideas by June 25, and we’ll get back to you quickly about a possible role in the poster session.

Remember that two conference registrations are included in CIDM membership for your department. Now is the time to join—in time for the upcoming third annual conference!