CIDM e-newsletter
Volume 2, Issue 6
June 2002

A monthly e-newsletter from the Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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News & Events

Join our Single-Sourcing/Content-Management Benchmark
To become a sponsor, visit or contact Tina Hedlund.

JoAnn Hackos and the CIDM invite you to Content Management Europe: Strategies for Single Sourcing on October 14-15, 2002 at the Grand Hotel Mercure Royal Crown in Brussels, Belgium

More information coming soon!

JoAnn Hackos and the CIDM invite you to Best Practices 2002 on September 29-October 2, 2002 in Galveston, TX

For more information, visit

Upcoming Workshops
The CIDM sponsors the following workshops between July and October 2002. Sign up now:

Managing Your Documentation Projects
Bill Hackos, PhD,
July 15-16, 2002, Dallas, TX

Developing a Single-Sourcing Strategy
JoAnn Hackos, PhD,
July 18-19, 2002, San Jose, CA

Structuring Information for Online Success
Henry Korman, RA,
August 5-6, 2002, St. Paul, MN

Developing a Strategy for Minimalism: Creating Manuals People Will Use
JoAnn Hackos, PhD,
September 5-6, 2002, Greenville, SC

User and Task Analysis for Information Design
Bill Hackos, PhD,
September 18-19, 2002, Arlington, VA,
October 8-9, 2002, Boston, MA

For more information on these and other workshops, visit the Seminars in Usable Design Web site at

Responses to Accidental Reuse


In the May 2002 issue, JoAnn Hackos discussed why accidental reuse doesn’t work. Instead, information developers and instructional designers need to have a plan in place to develop content for reuse by design. The following are responses to the article.

Read the responses

If I Could Show Them How, They Would Understand!
Robert N. Phillips
CEO, Lasotell Pty Ltd.

How often do you hear people who are trying to provide documentation make that cry? Let me tell you about one of the most underused tools on our Lasotell computers, Lotus ScreenCam.

Read the full article

Is Documentation Your Company’s Core Competence?
Vesa Purho
Development Manager, Nokia

What is a core competence? Is documentation your company’s core competence? These questions need answers when management is cutting costs and thinking about what tasks can be outsourced rather than handled by in-house staff. Management tries to pinpoint the core competencies that are required to keep ahead of the competition. Eventually, they will also evaluate the documentation-related competencies. This article briefly discusses the meaning of a core competence and provides some insight on when documentation can be a core competence and when it cannot.

Read the full article