Information Management News
June 2013

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

Important Subscription Information
Subscribe to the e-newsletterUnsubscribe from the e-newsletterChange your email address

CIDM News and Events

For a complete Calendar of Events, click on these links:




Other Events


The Best Practices Conference 2013 will be held September 16-18 in Savannah, Georgia. For more information click here.

The CMS/DITA Europe Conference 2013 will be held November 18-19 in Munich, Germany. For more information click here.

Upcoming Workshops

DITA: Getting Started
June 10-11, 2013
Wakefield, MA

In this workshop, you learn that DITA is a standard for authoring topic-based technical information, that using DITA provides significant business advantages, and that you can get started immediately with the DITA Open Toolkit.

Advanced Publishing for DITA
June 12-14, 2013
Wakefield, MA

The Advanced Publishing for DITA workshop will provide attendees with a hands-on walk-through of the essential DITA fundamentals, programming skills, and DITA Open Toolkit configurations required to assemble, style, and publish DITA XML source.

Minimalism: Creating Information People Really Need
June 25-26, 2013
Colchester, VT

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

DITA Boot Camp
July 15-19, 2013
San Jose, CA

This workshop covers the concepts needed to move to DITA successfully. The Boot Camp takes you from the DITA Basics to the skills you’ll need to create a specific standard for your industry and your content.

Upcoming Webinars

DITA and Minimalism

Presented by easyDITA & CIDM
June 12, 2013, 12pm EDT

Publishing EPS Images to PDF and HTML Outputs

Presented by Reuven Weiser, Suite Solutions
June 12, 2013, 2pm EDT

Gaining Value From Global Content Using A CMS: A Case Study of Hewlett-Packard

Presented by Brent Murphy, Hewlett-Packard
June 13, 2013, 1pm EDT

An Enterprise Approach to DITA

Presented by DCL & Bluestream Database Software
June 19, 2013, 1pm EDT

Publishing Training Content Using DITA

Presented by Dawn Stevens & Hal Trent, Comtech Services, Inc.
June 27, 2013, 12pm EDT

Click here for recorded webinars.


Adobe Tech Comm Online Survey: WYSIWYG = What You SAY Is What You Get (Survey closes end of day PDT on June 5th)

Astoria Software Introduces the First Mobile Platform for Component Content Management

Acrolinx 3.1 Introduces Website Checker for SEO

Astoria Software and Acrolinx Announce Strategic Partnership

Announcing the release of XMetaL Author Essential 8.0

Astoria Software and Stilo International Sign Broad Partnership Agreement

Click here for more announcements.

Fast Forward
JoAnn Hackos, Comtech Services, Inc.

In thinking about Gerry McGovern’s keynote address at the 2013 Content Management Strategies/DITA North America conference, I couldn’t help but make the connection to the principles of minimalism. Minimalism suggests that we provide the information that is necessary for the individual to successfully reach his or her goals in using our products. As Gerry made most clear, too much content, especially a plethora of content that no one seems to need, makes all the content we present difficult and frustrating.

Read the article.

How to Make DITA Documentation Develop like Clockwork with Eclipse RCP Application Development
Gunthilde Sohn, instinctools GmbH

For professionally developed software and applications to be successful, proper documentation is one of the key factors. Documentation needs grow exponentially with new software releases and versions. To keep up with this growth in documentation needs and provide quality outputs within a reasonable time and with the least waste in resources, a synchronized approach with close collaboration between application and documentation teams is needed. In this article, we share a best practice on how to bring productivity to the documentation of Eclipse RCP applications.

Read the article.

RESPECT: Showing Consideration for Readers through Economy of Words, Elegance, and Correct Grammar
Ulla de Stricker, de Stricker Associates

Following on her piece in the January 2013 issue, Ulla de Stricker offers additional examples of common but easily avoidable errors in English language usage.

Read the article.

We Write/They Write—Putting Authoring in the Users’ Hands
Adam Dales, Siemens PLM

Documenting Tecnomatix (and some features of Teamcenter) applications over the years, I have heard about our customers asking for help content tailored to their own use cases. Deployment engineers in our organization did an extensive survey of our various customers—turns out that there are about 1,000 use cases waiting to be written. How do we write them all?

Read the article.

June 2013 Best Practices Newsletter
Table of Contents



Managing Scalability and Reuse

Adrian R. Warman, Ph.D., IBM United Kingdom Limited

Measuring Information Quality: Who said it can’t be done!

JoAnn Hackos, CIDM

Selecting a Translation Tool

Rodolfo M. Raya, Maxprograms

A Baseline Reuse Productivity Metric for DITA Writers and Managers

Peter Fournier, Samalander

Document Assessment for Quality Improvement

David Skolnick, Analog Devices, Inc.

If you are not a CIDM member, you can subscribe to the Best Practices newsletter online. An electronic version of the Best Practices newsletter is $99 USD. An electronic and print version is $129 USD.

**Please note that the printed newsletter and the enewsletter do not contain the same content.**

Now For Sale: e-version of Introduction to DITA: A Guide to the Darwin Information Typing Architecture—Second Edition
This new 2013 electronic edition of the bestselling Introduction to DITA includes DITA 1.2 mechanisms, including keyref, conkeyref, constraint mechanism, and more information to bring DITA users up to date. The tutorial lessons guide you step-by-step through the learning process from developing information topics and maps through content reuse mechanisms and modifying the DITA environment to better meet your needs. Buy the e-version today and download immediately!

Welcome New CIDM Member—Schneider Electric

From steel in the 19th century, to electrical distribution and automation in the 20th and energy management in the 21st,Schneider Electric has always been driven by an international, innovative and responsible mindset to shape the transformation of the industry it was evolving in.

Learn more about CIDM (Center for Information-Development Management) here.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM is now on Facebook! Click here to join our group.

Join CIDM’s LinkedIn Group Today!

CIDM’s LinkedIn Group is growing exponentially! Join over 1,000 members today to take part in informative discussions about our industry.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Click here to follow CIDM on Twitter.Click here to follow JoAnn Hackos on Twitter.