CIDM e-newsletter
Volume 3, Issue 6
June/July 2003

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

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News & Events

Best Practices 2003 Conference
September 22–24, 2003
Seattle, Washington

Innovator’s Forum
September 25–26, 2003
Seattle, Washington

Visit for more information and to register.

Upcoming Workshops
The CIDM sponsors the following workshops. Sign up now:

Structured Writing for Single Sourcing
JoAnn Hackos, PhD,
September 9–10, 2003,
Columbus, OH
September 16–17, 2003,
San Jose, CA

Minimalism: Creating Manuals People Will Use
JoAnn Hackos, PhD,
August 26–27, 2003,
Montreal, Canada
October 7–8, 2003,
Lexington, KY
November 6–7, 2003,
Atlanta, GA

Managing Your Documentation Projects
Bill Hackos, PhD
October 16–17, 2003,
Phoenix, AZ

Developing Online Information for Help and Web-Based Delivery
JoAnn Hackos, PhD,
October 21–22, 2003,
New Orleans, LA

For more information on these and other workshops, visit the Seminars in Usable Design Web site at

Content Management Process Maturity in a Learning Management Environment
JoAnn Hackos, PhD
CIDM Director

Many of our training colleagues have begun investigating Learning Content Management Systems (LCMS) to deliver modular training components online. Cisco Systems and Autodesk, for example, develop training modules in OutStart. Other products include Hyperwave, Docent, Click2Llearn, and Intellinex. The content-management functionality is typically an extension of basic Learning Management Systems (LMS), which provide course and learner administration capabilities and often include testing and certification functions.

Read the article

More articles
Being There
Know Thy Users’ Business

Dr. JoAnn Hackos and the Center for Information-Development Management invite you to…

Best Practices 2003 Conference
September 22–24, 2003, Seattle, Washington
Innovator’s Workshop
September 25–26, 2003, Seattle, Washington

Best Practices 2003 Conference
Innovation: Making it Happen

You know what your people are capable of doing if you just had the support. You have great ideas that will make technical publications relevant to the customer. You’ve put together a strategic plan and laid out the metrics.

Why is it still so hard to make your change message stick?

Innovations are easy to imagine and difficult to make happen. At the Best Practices conference, experience how fellow information managers make a difference in their organizations:

Be prepared for the challenges of Tipping Point Leadership in introducing innovations and making the changes that your team needs to succeed in tough economic times.

Join us for the most valuable management conference in your profession.

Who should attend

Innovator’s Workshop

Turn your conference experience into tangible results.

Join the Innovator’s Workshop immediately following the Best Practices conference to turn your ideas into reality.

Innovator’s Workshop
Outstanding speakers, sessions, and location!

Join us at the water’s edge. The Edgewater hotel overlooks Puget Sound in downtown Seattle, Washington. It’s down the hill from historic Pike Place Market, the locale of the FISH! philosophy—last year’s theme. As you prepare to attend in 2003, read Malcolm Gladwell’s The Tipping Point, this year’s theme book.

For more information and to register, visit our Web site.

Being There
Daphne Walmer
Director of CRM Technical Communications, Medtronic

“If there weren’t any problems, they wouldn’t need you,” my mother reminded me many times when I was a struggling new manager. For some reason, repeating that phrase made the onslaught of problems and issues more bearable. A perfectionist, I tended to think there should not be any problems, and also I felt personally at fault for the unending parade of them. This mantra helped me to realize that there will always be problems in human organizations and that my job as a manager was to help solve them.

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Know Thy Users’ Business
Vesa Purho
Development Manager, Nokia

A lot has been written about how important it is to know the users of your products so that you can provide information products that match their needs. Naturally, writers should know the product they are documenting so that they know what they are talking about when they discuss the product with subject-matter experts (SMEs). They must be able to ask the right questions and get the right answers. In addition, to provide excellent information products, writers need to know their users’ business.

Read the article