CIDM e-newsletter
Volume 3, Issue 3
March 2003

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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News & Events

On Sale Now—Offshore Information Development White Paper

CIDM Member Price: $150 USD
Non-Member Price: $295 USD

Call 303-232-7586 to order your copy today!

Content Management Strategies Conference

Presented by the CIDM
April 28-29, 2003, Washington, DC
Post-Conference Workshop: April 30, 2003

For more information, visit

Enterprise Information Architecture Seminar

Louis Rosenfeld
April 30, 2003, Washington, DC
May 19, 2003, Los Angeles, CA
June 16, 2003, Chicago, IL

For more information and to register, visit

Forum 2003 Conference

Sponsored by INTECOM June 30-July 2, 2003, Milano, Italy

For more information, visit

Upcoming Workshops

The CIDM sponsors the following workshops between April and October 2003. Sign up now:

User and Task Analysis for Information Design
Bill Hackos, PhD,
April 8-9, 2003, Austin, TX

XML for Writers
Tina Hedlund,
April 17-18, 2003, Reno, NV
June 3-4, 2003, Santa Monica, CA

Developing a Strategy for Minimalism: Creating Manuals People Will Use
JoAnn Hackos, PhD,
May 13-14, 2003, Lexington, KY

Developing a Content-Management Strategy
JoAnn Hackos, PhD
July 15-16, 2003, Rochester, NY

Structured Writing for Single Sourcing
JoAnn Hackos, PhD,
September 9-10, 2003, Columbus, OH
September 16-17, 2003, San Jose, CA

Managing Your Documentation Projects
Bill Hackos, PhD
October 16-17, 2003, Phoenix, AZ

For more information on Seminars in Usable Design, visit

Process Maturity Found: Level 3: Organized and Repeatable

JoAnn Hackos, PhD
CIDM Director

We’ve been following Dr. Q as she works with information-development managers building more mature organizations. Checko Software, at level 2, was making considerable progress toward restructuring. Sonoita Technologies spent 3 years working out effective processes and practices. It was quite a struggle at times, particularly when Don Blue, publications manager, faced a potential revolt from some of the writers who preferred working on their own. In a few cases (a very few, fortunately), the staff members decided to move on.

Since the first of the year, Don has felt his staff has “made it.”

Read the article

More articles
Soft Systems Methodology Part Four
The Importance of Business Understanding

Content Management Strategies

Conference: April 28-29, 2003
Post-Conference Workshop: April 30, 2003

Mark your calendars! The Content Management Strategies 2003 conference is April 28-29, 2003, in Washington, DC.

For more information and to register for the conference and workshop, visit

Soft Systems Methodology Part Four

Robert N. Phillips
CEO, Lasotell Pty Ltd.

How often have you been discussing what could be done to resolve a perceived problem situation when you or someone else said, “If it were up to me, I would do <this>”? Soft Systems Methodology (SSM) is about understanding what took place in the speaker’s mind to formulate the <this>. It is also about determining if the <this> is, in fact, complete, comprehensive, desirable, and feasible.

Read the article

The Importance of Business Understanding

Vesa Purho
Development Manager, Nokia

During this year and last, I wrote many articles about understanding and using various tools created for marketing and business development also in documentation. Now because the economy still isn’t picking up, business understanding becomes more and more valuable for us to survive during reorganisation, to continue to provide value to the customer, and to keep our sanity.

Read the article