A monthly e-newsletter from The Center for Information-Development Management (CIDM)
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Process Maturity Found: Level 3: Organized and Repeatable
JoAnn Hackos, PhD
We’ve been following Dr. Q as she works with information-development managers building more mature organizations. Checko Software, at level 2, was making considerable progress toward restructuring. Sonoita Technologies spent 3 years working out effective processes and practices. It was quite a struggle at times, particularly when Don Blue, publications manager, faced a potential revolt from some of the writers who preferred working on their own. In a few cases (a very few, fortunately), the staff members decided to move on.
Since the first of the year, Don has felt his staff has “made it.”
Content Management Strategies
Conference: April 28-29, 2003
Mark your calendars! The Content Management Strategies 2003 conference is April 28-29, 2003, in Washington, DC.
For more information and to register for the conference and workshop, visit www.cm-strategies.com
Robert N. Phillips
How often have you been discussing what could be done to resolve a perceived problem situation when you or someone else said, “If it were up to me, I would do <this>”? Soft Systems Methodology (SSM) is about understanding what took place in the speaker’s mind to formulate the <this>. It is also about determining if the <this> is, in fact, complete, comprehensive, desirable, and feasible.
During this year and last, I wrote many articles about understanding and using various tools created for marketing and business development also in documentation. Now because the economy still isn’t picking up, business understanding becomes more and more valuable for us to survive during reorganisation, to continue to provide value to the customer, and to keep our sanity.