CIDM e-newsletter
Volume 4, Issue 3
March 2004

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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News & Events

JoAnn is speaking at STC RTP Chapter Meeting

JoAnn Hackos will be speaking at the upcoming STC RTP Chapter meeting regarding issues on offshore outsourcing. This meeting and seminar will be held March 20, 2004 for the Carolina’s Chapter.

Tapestry Communications Training

To celebrate the reopening of Tapestry, Katherine Brennan Murphy is offering a new seminar “A Recipe for Sanity: Developing Strategies to Help You Prosper in Turbulent Times” at a reduced price (until July). For CIDM members, the price would be $80.

View times and locations on the Tapestry Web site.

Upcoming Workshops

The CIDM sponsors the following workshops. Sign up now:

Structured Writing for Single Sourcing
JoAnn Hackos, PhD,
March 18–19
Cary, NC May 26–27
Mountain View, CA

XML for Writers
Tina Hedlund,
March 29–30
Oakland, CA
June 16–17
Dallas, TX

Managing Your Documentation Projects
William Hackos, Jr., PhD,
March 30–31
Waterloo, ON
June 16–17
San Diego, CA

User and Task Analysis for Information Modeling – Conference workshop
William Hackos, Jr., PhD & Tina Hedlund,
April 21
San Francisco, CA

How To Plan and Implementa Single-Source Project – Conference workshop
JoAnn Hackos, PhD,
April 21
San Francisco, CA

Choosing your Content Management Tools
Tina Hedlund,
May 19–20
Boston, MA

Developing a Content Management Strategy
JoAnn Hackos, PhD,
May 20–21
Weston, FL

User and Task Analysis for Information Design
William Hackos, Jr., PhD,
May 27–28
Houston, TX

Offshore Outsourcing
JoAnn Hackos, PhD,
July 15–16
Denver, CO

For more information on these and other workshops, visit the JoAnn Hackos Workshop Series Web site

Why Good Projects Fail Anyway
JoAnn Hackos, PhD
CIDM Director
Abstract and review
Nadim F. Matta and Ronald N. Ashkenas, Harvard Business Review, September 2003, pp. 109-114.

As many of us already know from experience, big projects fail, despite good intentions and lots of traditional project management record keeping. Matta and Ashkenas recommend a technique they callrapid-results initiatives to stave off the seemingly inevitable disappointments and disasters.

Read the article

More articles
Abstract: “Immigration Plan Could Affect Technical Communicators”
Meeting Your Readers in THEIR Context
Process Development 101

CM Strategies Conference

The Center for Information-Development Management is excited to bring you the 2004 Content Management Strategies conference to take place on April 19–20, in San Francisco, California.

Don’t forget about the workshops.

JoAnn Hackos, Director of The Center for Informtaion-Development Management is sharing information on How to Plan and Implement a Single-Source Project.

William Hackos and Tina Hedlund are sharing information on User and Task Analysis for Information Modeling.

Abstract: “Immigration Plan Could Affect Technical Communicators”
Tina Hedlund
Senior Consultant, Comtech Services, Inc.

In the face of offshore outsourcing and unprecedented lay-offs of American workers, the administration has hit upon a brilliant idea. For those jobs that require face-to-face consultation or product intelligence that is difficult to outsource, less expensive workers can be admitted to the U.S.?! Is the practice akin to “codified serfdom,” as one reader who responded to the online article commented? Is it good news for the American economy? Or is it just more bad news for the American high-tech worker?

Read the article

Meeting Your Readers in THEIR Context
Susan Harkus

In a recent program on Australian National radio, an environmental scientist, Tony Recsel, criticised two advocates of high-density housing who blamed the community for the resulting increase in traffic congestion and pollution.

Recsel cited their insistence that “the resulting traffic congestion and pollution are just too bad; people should simply not drive when there is congestion!” (Planning Our Suburbs—Sound Policies Or Fads. Sunday 1 Feb 2004.

Read the article

Process Development 101
Vesa Purho
Development Manager, Nokia

A process description typically has the following parts: tasks, inputs, outputs, and actors. In more complex descriptions, you may have additional information like the instructions related to the task, templates and good examples related to the outputs. Some of the outputs or tasks may have been defined as exit criteria meaning that one cannot proceed with the next task unless the exit criteria are met. Process development seems to be easy. You just describe the tasks that need to be done to create the output using the inputs, and explain who does them. However, in practice, things may get a bit more complex.

Read the article