Information Management News
Volume 8, Issue 3
March 2008

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

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CIDM News and Events


Register for Content Management Strategies/DITA North America Conference 2008 today. Early registration speacial ends March 8th. For details, please click here.

News & Events

Vasont Webinar Series Presents “Getting Management On Board”

A critical part of every content management initiative is the supporting and funding that senior management and key stakeholders must provide. Building a sound business case is your means of gaining that support. Learn how to analyze the political climate in your organization, understand the key business drivers, and construct a successful, business-focused argument for your cause.

Register for this webinar that is going to be held on March 6 at 2pm EST.

Mark Logic Announces New Quick Start Package for Vertical Content Delivery

Mark Logic® Corporation announced a new package that combines software and services, designed to help publishers channel their content into specialized digital products for targeted audiences.

Read the press release.

U.S. Navy Targets XyEnterprise ContentaView To Produce Technical Manuals For New Weapons And Defense

XyEnterprise, announced that the United States Navy has selected ContentaView as the publishing tool for their technical manuals for several new classes of weapons.

Read the press release.

RAPID Innovation Council goes live

The desire to share ideas and successes sparked the idea for creating this virtual Innovation Council. RAPID is open to both managers and individual contributors, with a virtual team in mind.

Click here for more information.

Hiding the Documentation

Matt Nickasch shares his thoughts on easy-to-access documentation in this blog entry.

To read more click here.

The Arbortext Edition of Introduction to DITA: A User Guide to the Darwin Information Typing Architecture has arrived! Buy your copy today!

A View of the Future of the Profession
JoAnn Hackos, PhD, Comtech Services, Inc.

We’ve been told to do “more with less” for at least 15 years now. One would think that the message was getting old. But, no. The same message remains at the center of technical information development today, with increasing emphasis on moving work to lower cost economies.

Read the article.

More articles


Minimalism and DITA Enable Significant Cost Savings for Avaya Telephone Manuals
JoAnn Hackos, PhD, Comtech Services, Inc.

When Lou Lombardi decided to employ a minimalist strategy for the Avaya telephone user guides, he believed that customers did not need all the technical detail that had long encumbered the manuals. After all, most people already know how to use a desktop telephone. But he had to convince the engineers and product managers and even the usability expert that content they had long held dear could be replaced to save costs.

Read the article.

More on Telecommuting
Anne Bovard, Comtech Services, Inc.

I’ve enjoyed the recent CIDM attention to telecommuting. Beginning with Bill Hackos’ blog entry and followed up by Bill Gearhart’s eNewsletterarticle, I think it is safe to say that the ‘green argument’ for telecommuting is bullet-proof. In this increasingly environmentally-charged age of awareness, arguing against a way to reduce our carbon footprints would surely be met with jaw-dropping shock. So why then, given the facts of green telecommuting benefits, are we so slow to institute it?

Read the article.

More News

XyEnterprise, JustSystems and Named Among 100 Companies that Matter in Knowledge Management by KMWorld Magazine

Read XyEnterprise press release.

Read JustSystems press release.

Read press release.