Information Management News
March 2012

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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CIDM News and Events

For a complete Calendar of Events, click on these links:




Other Events


The CMS/DITA North America Conference 2012 will be held April 23-25 in La Jolla, California. For more information click here.

The Best Practices Conference 2012 will be held September 10-12 in Monterey, California. For more information click here.

Upcoming Workshops

Information Modeling for Topic-based Authoring
March 14-15, 2012
Research Triangle Park, NC

This workshop is the very best starting point for your implementation of DITA and XML topic-based authoring.

DITA Boot Camp
March 26-30, 2012
Palo Alto, CA

This workshop covers the concepts needed to move to DITA successfully. The Boot Camp takes you from the DITA Basics to the skills you’ll need to create a specific standard for your industry and your content.

Minimalism: Creating Information People Really Need
March 27-28, 2012
Waterloo, Ontario

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

Developing Quality Documentation in an Agile Environment
September 18-19, 2012
Research Triangle Park, NC

This workshop focuses on the Scrum Agile methodology and how documentation departments can adjust to this high-speed development environment.

Upcoming Webinars

Confessions of an ‘Enlightened’ Mind—Top 10 Mistakes to Avoid when Starting a Help Project!

Maxwell Hoffmann, Adobe Technical Communication Evangelist & Neil Perlin, Hyper/Word Services
March 21, 2012, 1pm EDT

Crossing the Chasm with DITA Part 3: Next Grow

Presented by Comtech Services and Data Conversion Laboratory
March 22, 2012, 1pm EDT

Taking the Pain out of SME Review

Frank Miller, Comtech Services, Nenad Furtuda, Bluestream & George Bina, Syncro Soft
March 27, 2012, 11am EDT

Click here for recorded webinars.


Influencing the Bottom Line: Using Information Architecture to Effect Business Success

Ryan Connors and Timothy Rosa Elected to IEEE Boston Entrepreneurs’ Network Advisory Board

The Adobe Tech Comm team is excited to bring to you and your professional community, the first Facebook contest for the TechComm industry—GRAPHiti

Bluestream releases XDocs v3.1 bringing suite of powerful DITA-enabled doc solutions to Mac users

Astoria Software Enables Enterprise-Level Integration for oXygen Editor

Join Adobe for a Great Pre-Conference Event @ the WritersUA 2012 Conference

Stilo addresses critical time pressures in content conversion with release of OmniMark version 10

Click here for more announcements.

Crossing the Chasm: Moving out to the enterprise
JoAnn Hackos, Comtech Services, Inc.

You have a successful DITA implementation in your technical information-development organization. You have been demonstrating impressive productivity gains among your team members through structured authoring and content reuse. You are publishing content to traditional PDFs as well as to your corporation’s support website and to customers’ mobile devices.

Read the article.

Who is Using DITA? DITA Usage by Industry Sector
Keith Schengili-Roberts, Independent

It all started innocently enough with a simple question asked in a LinkedIn forum.

I was looking for more information on companies that were using DITA for their documentation processes. I knew there had been a listing on the OASIS site, but that had subsequently evaporated. So I started compiling a spreadsheet based on other information I could find scattered throughout the OASIS site. I then went to the LinkedIn DITA Awareness Forum and asked people whether they could tell me about the firms they knew that were using DITA. That’s when the floodgates opened, and my simple list of a few dozen companies suddenly grew to over a hundred.

Read the article.

Do You Want Your DITA Solution to be Sophisticated or Elegant?
Doug Gorman, Simply XML

Years ago I was at a technical conference and the speaker went on and on about how sophisticated his company’s content management solution was. I listened intently. Then the person next to me asked if I knew what the word “sophisticated” meant. I assumed it was a good thing. She said, “Boil it all down and sophisticated means unnecessarily complex.” She said she would rather have an elegant solution and didn’t understand why more tech people couldn’t see that. Back at the office I looked up the two definitions and she was generally correct.

Read the article.

Predicting 2012: The Year ‘Quality of Customer Experience’ Becomes King
Louis Columbus, Cincom Systems
Reprinted with permission from Louis Columbus

The next 12 months will see a greater focus than ever before on the quality of customer experience permeating strategies, systems, applications, and initiatives. An efficiency and transaction mindset is driving many industries, including airlines, into a churn-based business model that is tough to escape.

Read the article.

CIDM Small Department Membership Announcement

The Center for Information-Development Management announces an increase to the Small Department membership fee. The Small Department membership will cost $2,500 beginning April 1, 2012. With the increase, we have also added a benefit. Small Department members will receive a 10% discount for workshop attendance, limited to one attendee for each workshop. Current members may renew at any time before April 1, 2012 to receive the $1,500 rate, without the added benefit. For a list of all CIDM member benefits click here.

Welcome New CIDM Member—Radiometer Medical

Radiometer is a global provider of solutions for acute care testing. They take a holistic solution approach to meet the needs of acute care diagnostics in blood gas testing, immunoassay testing and transcutaneous monitoring.

Learn more about CIDM (Center for Information-Development Management) here.

Expand Your Info Dev Skills at Learning Solutions 2012
Explore proven best practices, case studies, strategies and the latest tools and technologies for managing, designing, developing and delivering learning content at Learning Solutions Conference & Expo, March 21-23 in Orlando, FL. No other event offers you more of today’s solutions … and tomorrow’s vision. Come discover the solutions you need to expand your skills and professional opportunities. Register today.

Managing, Reusing, and Repurposing Content
Effectively managing, reusing, and repurposing content promises a lot: Create deliverables quickly, synchronize content changes automatically, customize courses easily, output to multiple formats, lower translation costs, and more. In this two-day, 10-session eLearning Guild Online Forum featuring a presentation from JoAnn Hackos and Dawn Stevens on Collaboration Strategies for Training and Tech Pubs, you’ll learn about best practices for developing, implementing, and using a content management strategy, and for determining if content management, reuse, and repurposing is right for you, your organization, and your learners. Register now.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM is now on Facebook! Click here to join our group.

Join CIDM’s LinkedIn Group Today!

CIDM’s LinkedIn Group is growing exponentially! Join over 1,000 members today to take part in informative discussions about our industry.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Click here to follow CIDM on Twitter.Click here to follow JoAnn Hackos on Twitter.