Here are some recommended titles from fellow CIDM managers that you might want to check out. If you have other books to recommend, please send a note to JoAnn Hackos.

Recommended by Helen Sullivan, Nortel Networks

The Business Case for Web-Based Training
Tammy Whalen and David Wright

Performance Drivers: A Practical Guide to Using the Balanced Scorecard
Nils-Goran Olve, Jan Roy, and Magnus Wetter

Recommended by Diane Davis, Synopsys

The Goal: A Process of Ongoing Improvement
Eliyahu M. Goldratt and Jeff Cox

Emotional Intelligence
Daniel Goleman

Emotional Intelligence at Work
Hendrie Weisinger, PhD

Recommended by Janet Williams Hepler, Microsoft

The Innovator’s Dilemma
Clayton M. Christensen

You can read Ginny Redish’s review of The Innovator’s Dilemma in the June issue of the Best Practices newsletter.