CIDM e-newsletter
Volume 3, Issue 5
May 2003

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

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News & Events

Best Practices 2003 Conference
September 22–24, 2003
Seattle, Washington

CIDM Management Innovations Workshop 2003/2004
September 25–26, 2003
Seattle, Washington

Visit for more information as it becomes available.

Best Practices Newsletter—Special Issue on Content Management

For the second year, an issue of the Best Practices newsletter is focusing on content management. A subscription now, beginning with the special June issue, brings you this essential view of the content-management challenges facing publications professionals today, and you’ll receive five additional issues for one price of $99. Also, you’ll receive a PDF of last year’s special content-management issue at no cost.

Contact CIDM by email or call 303-232-7586 to subscribe.

Content Management Strategies Conference Slides Now Available
PDFs of the slides presented at the Content Management Strategies conference in April are now available at

STC Slides Now Available
PDFs of the slides presented by JoAnn Hackos, Bill Hackos, and Tina Hedlund are now available at

SimulTrans Globalization Seminars
June 10, 2003, McLean, VA

Forum 2003 Conference
sponsored by INTECOM on June 30–July 2, 2003 in Milano, Italy.

For more information, visit

Upcoming Workshops
The CIDM sponsors the following workshops between July and October 2003. Sign up now:

Developing a Content-Management Strategy
JoAnn Hackos, PhD
July 15–16, 2003, Rochester, NY

Structured Writing for Single Sourcing
JoAnn Hackos, PhD,
July 23–24, 2003, Portland, OR
September 9–10, 2003, Columbus, OH
September 16–17, 2003, San Jose, CA

Developing a Strategy for Minimalism: Creating Manuals People Will Use
JoAnn Hackos, PhD,
October 7–8, 2003, Lexington, KY

Managing Your Documentation Projects
Bill Hackos, PhD
October 16–17, 2003, Phoenix, AZ

Developing Online Information for Help and Web-Based Delivery
JoAnn Hackos, PhD,
October 21–22, 2003, New Orleans, LA

For more information on these and other workshops, visit the Seminars in Usable Design Web site at

Process Reinvented, Level 5: Optimizing
JoAnn Hackos, PhD
CIDM Director

“Does a Level 5 of process maturity exist in the information-development world?” wondered Dr. Q. The Software Engineering Institute, from time to time, reports on a Level 5 organization, based on their analysis of software development. Most often, however, Level 5 activities are confined to particular projects that are run exceptionally well. Whole organizations that operate at Level 5 are few and far between.

Read the article

More articles
Doing the Best for Your Organization
Can Collaboration Create Your Content Tipping Point?
Competencies—Strategic and Operational

Dr. JoAnn Hackos and the Center for Information-Development Management invite you to…

Best Practices 2003 Conference
September 22–24, 2003, Seattle, Washington
Innovator’s Workshop
September 25–26, 2003, Seattle, Washington

Best Practices 2003 Conference
Innovation: Making it Happen

You know what your people are capable of doing if you just had the support. You have great ideas that will make technical publications relevant to the customer. You’ve put together a strategic plan and laid out the metrics.

Why is it still so hard to make your change message stick?

Innovations are easy to imagine and difficult to make happen. At the Best Practices conference, experience how fellow information managers make a difference in their organizations:

Be prepared for the challenges of Tipping Point Leadership in introducing innovations and making the changes that your team needs to succeed in tough economic times.

Join us for the most valuable management conference in your profession.

Who should attend

Innovator’s Workshop

Turn your conference experience into tangible results.

Join the Innovator’s Workshop immediately following the Best Practices conference to turn your ideas into reality.

Innovator’s Workshop
Outstanding speakers, sessions, and location!

Join us at the water’s edge. The Edgewater hotel overhangs Puget Sound in downtown Seattle, Washington. It’s down the hill from historic Pike’s Place Market, the locale of the FISH! philosophy—last year’s theme. As you prepare to attend in 2003, read Malcolm Gladwell’s The Tipping Point, this year’s theme book.

New and updated information will be available at our Web site.

Doing the Best for Your Organization
Bill Hackos, PhD
Vice President, Comtech Services, Inc.

When things were booming in the high-tech industry, we could make a lot of management mistakes that went unnoticed because sales were great, profits were great, and the world was wonderful. It’s now 2003, and the world has changed. All our employers are struggling to make a profit, and many are struggling to stay in business. We as managers must do the best job possible to support our organizations. We can’t afford to make the mistakes that were inconsequential in good times.

Read the article

Can Collaboration Create Your Content Tipping Point?
Julie A. Bradbury
Group Director, Knowledge Transfer Organization
Cadence Design Systems, Inc. (Recently retired)

In his book, The Tipping Point (Little Brown 2000), Malcolm Gladwell explains how little changes can have big effects. The Cadence Design Content Collaboration Initiative is a little change that is beginning to have a positive effect on content development at our company. It’s not the epidemic that Gladwell describes, but it may be on the way to becoming one. Content Collaboration is a grass-roots response to the business need that asks groups to do more, more quickly, with fewer resources.

Read the article

Competencies—Strategic and Operational 
Vesa Purho
Development Manager, Nokia

When discussing competencies required in a certain job now and in the future, you may find it useful to divide the competencies into two categories: strategic and operational. The methods used to develop the different types of competencies in your group will differ.

Read the article