Information Management News
Volume 7, Issue 5
May 2007

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

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CIDM Calendar of Events


Start making plans to attend Best Practices 2007 to be held September 17–19, in Atlanta, Georgia.

News & Events

Technical Communication Summit—STC’s 54th Annual Conference

Attend STC’s Annual Technical Communication Conference.
May 13-16, 2007
Minneapolis, MN

Data Conversion Labs Survey Results

The results of Data Conversion Labs survey on ‘Documentation Issues’ at the CMS 2007 Conference in Boston are now available at their web site.

Comtech Services DITA User Guide

We are accepting orders forIntroduction to DITA: A User Guide to the Darwin Information Typing Architecture. Order your copy today!


DITA Boot Camp
June 4–8, 2007
Golden, CO

Structured Writing for Single Sourcing
July 18–19, 2007
Irving, TX

Minimalism: Creating Manuals People Can Use
July 18–19, 2007
Norwood, MA

Minimalism: Creating Manuals People Can Use
August 14–15, 2007
Mountain View, CA

For more information on these and other workshops, visit the JoAnn Hackos Workshop Series web site.

Implementing a Content Management System
JoAnn Hackos, PhD
CIDM Director

You’ve made your business case and management has agreed to fund your project. You’ve developed requirements and selected a system that you expect to meet your needs. Now, what do you do to implement the content management system (CMS) you have purchased? Your CMS vendor is ready to install and configure the system and asks you to define exactly how it is going to work.

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More articles

Moving from Narrative to Topic-based Writing
Ghada Captan, Thomson Financial

Preceding issues featured articles on writers’ struggles in adopting topic-based writing: Helping the Strugglers: Thoughts about making the Leap from Linear Books to Linked Topics and Making the Leap to Topic-based Writing. This article looks at the nature of this struggle.

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Web 2.0: The Machine is Us/ing Us
Video created by Mike Wesch
Visit Mike’s YouTube page for more videos.

A New Trend in Outsourcing: Eastern Europe
Anne S. Bovard, Comtech Services, Inc.

Over the past few years, India has emerged as a giant in its ability to attract and service outsourcing needs. The combination of low wages and a large English-speaking base of people made India the premier choice for global companies to diversify their operations, especially in call centers.

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The Cost of Offshoring
William Hackos, Comtech Services, Inc.

We are all aware of the benefits of offshoring to consumers and to businesses serving those consumers. We get year round produce, inexpensive electronics, as well as inexpensive technical writing by way of outsourcing. But there are downsides. Consider the recent incidents of pet and farm animal poisonings by the chemical additive, melamine, found in grains originating in China.

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