Information Management News
May 2011

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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CIDM News and Events

For a complete Calendar of Events, click on these links:



Upcoming Webinars

Recorded Webinars

Other Events


The Best Practices Conference 2011 will be held September 12-14 in San Antonio, Texas. For more information click here.

The DITA Europe Conference 2011 will be held November 7-8 in Prague, Czech Republic. For more information click here.

The CMS/DITA North America Conference 2012 will be held April 23-25 in La Jolla, California. For more information click here.

Upcoming Workshops

Structured Authoring for DITA
May 25-26, 2011
San Diego, CA

This workshop is meant for those who need to implement structured documentation, primarily writers, training developers, editors, publications and training managers, anyone who writes for print or web and anyone implementing topic-based, XML authoring in their organizations.

DITA Boot Camp
June 20-24, 2011
Fresh Meadows, NY

This workshop covers the concepts needed to move to DITA successfully. The Boot Camp takes you from the DITA Basics to the skills you’ll need to create a specific standard for your industry and your content.

Minimalism: Creating Information People Really Need
July 12-13, 2011
Quebec City, Canada

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

DITA: Getting Started
August 17-18, 2011
Colorado Springs, CO

In this workshop, you learn that DITA is a standard for authoring topic-based technical information, that using DITA provides significant business advantages, and that you can get started immediately with the DITA Open Toolkit.

Upcoming Webinars

Advantages of Adobe RoboHelp 9 for Today’s Policy and Procedure Documentation

Tom Aldous, Adobe Systems Incoporated
May 10, 2011, 1pm EDT

If It Is Not Broken, Why Fix It? Why Would An Enterprise Upgrade To The Latest Version Of Adobe FrameMaker 10 And Adobe Technical Communication Suite 3?

Tom Aldous, Adobe Systems Incoporated
May 12, 2011, 1pm EDT

Taking Control of Your Translations: Designing an in-house process to optimally manage your translations

Frank Miller & Hal Trent, Comtech Services, Inc.
May 18, 2011, 12pm EDT

Adobe FrameMaker 10 and ExtendScript Automation

Tom Aldous, Adobe Systems Incoporated & Rick Quatro, Carmen Publishing Inc.
May 26, 2011, 1pm EDT

Controlled authoring in Adobe FrameMaker 10: How clear and consistent communication can help you save cost and improve your customer experience

Tom Aldous, Adobe Systems Incoporated & Berry Braster, Tedopres
May 31, 2011, 10am EDT

DITA Metrics in Production: How, when, where and why (and how much?)

Keith Schengili-Roberts, Advanced Micro Devices (AMD)
June 16, 2011, 11am EDT

Help 2.0: Understanding The Role Technical Support Content Plays In Developing Meaningful Customer Experiences

Scott Abel, The Content Wrangler
June 16, 2011, 1pm EDT

Click here for recorded webinars.


VMware is seeking a Front-End Web Developer

Computational Linguistics Applications Conference—Call for Papers

Click here for more announcements.

Rare Bird Applications Now Open

The Rare Bird Award recognizes outstanding managers and their teams. The applications should describe thoroughly an innovative practice in which your organization has been engaged. The members of the judging panel look for detailed descriptions of the practice and concrete evidence that the innovation has led to organizational change.

Click here to submit your Best Practice for consideration. The submission deadline is July 14.

Showcase Your Best Practice

As a valued friend of the CIDM, we invite you to participate in the Best Practices Showcase at the 2011 Best Practices conference, September 12–14, 2011. The Showcase will give you a wonderful opportunity to learn about more best practices than we could possibly fit into the sessions.

Click here to submit your showcase. The submission deadline is August 17.

Information Process Maturity—How does your organization measure up?
JoAnn Hackos, Comtech Services, Inc.

In 1992, in response to the development by the Software Engineering Institute (SEI) of a maturity model for software development, I began development of an IPMM. The IPMM was originally designed to fill a gap in SEI’s model, which did not address the functions performed by technical communicators in a software organization. However, the IPMM quickly became the primary model available for examining the maturity of an information-development organization.

Read the article.

Essentials for Making Change Work: Dealing with the Old Guard
Chris Edgelow, Sundance Consulting

There is an element of the “old guard” in each of us when it comes to any major change. That inner voice or the critical skeptic is actually an ancient biological response that keeps us from doing anything new that might endanger us until we have assessed the situation and have sufficient information to move forward.

Read the article.

Metrics Mania—Audio/Video
Dawn Stevens, Comtech Services, Inc.

As baby boomers retire and your audience fills with generations x, y, and millennials, you might find the demand and expectations increasing for information products that contain more than just words on a page. The pressure is on to capture the attention of those who have grown up with technology that bombards all their senses. If you don’t provide this stimuli, the likelihood is that someone else will—YouTube is filled with amateur instructional videos that explain how to use your software, repair your hardware, or work around issues in your product, and your audience knows how to find them. For example, just yesterday, when I searched for information about exporting an MS Excel file to XML, my first hit was a four-minute video showing me exactly what I needed—not from Microsoft but from someone at Northern Kentucky University. (The first hit from Microsoft, three down, gave me only part of the information I needed, in a long, entirely text-based web page.)

Read the article.

Setting Sail for New Horizons at CMS/DITA North America
Donna Marcotte, Consultant

Baltimore’s beautiful Inner Harbor served as the backdrop for the 13th annual Content Management Strategies/DITA North America Conference (CMS/DITA), which was held April 4-6, 2011. This major seaport, rich in maritime history and culture, was an ideal location for information professionals, managers, technicians, and solution providers who are setting their sights on new ways to develop information and deliver it to their enterprise and their customers.

Read the article.

Taking Control of Your Translations: Designing an in-house process to optimally manage your translations
Frank Miller, Comtech Services, Inc.

Translation savings is often considered the “low-hanging fruit” of a DITA implementation, the quickest path to significant return on investment. Why, then, are so many organizations surprised when their first and even subsequent rounds of DITA translations carry a hefty price tag rivaling their pre-XML translations?

Read the article.

Join CIDM’s LinkedIn Group Today!

CIDM’s LinkedIn Group is growing exponentially! Join nearly 800 members today to take part in informative discussions about our industry.

Welcome New CIDM Member!

Interactive Intelligence Inc. (NASDAQ: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. Founded in 1994 and now backed by more than 4,000 customers worldwide, Interactive Intelligence is profitable and debt free with annual 2010 revenues of $166.3 million. Interactive Intelligence customers represent a wide range of brand-name companies, including Abbott Labs, AIG, Amway, ASPCA, BMW, Bosch Group, Ceridian, Citrix Online Division, Computershare, Eli Lilly and Company, Finish Line, Harrah’s Entertainment, Harvard University, Honda, Hydro-Québec, John Deere, Kohl’s Department Stores, Microsoft, Motorola, Nautilus, Random House Group, Rolex, Sony, US Airways, Volvo, and Walgreens.

Learn more about CIDM (Center for Information-Development Management)here.

CIDM is now on Facebook! Click here to join our group.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Click here to follow CIDM on Twitter