Information Management News
May 2012

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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CIDM News and Events

For a complete Calendar of Events, click on these links:




Other Events


The Best Practices Conference 2012 will be held September 10-12 in Monterey, California. For more information click here.

The CMS/DITA North America Conference 2013 will be held April 15-17 in Providence, Rhode Island. For more information click here.

Upcoming Workshops

Minimalisme: Créez l’information dont on a vraiment besoin
19-20 juin 2012
Puteaux (Hauts-de-Seine), France

This workshop will be presented in French.

Information Modeling for Topic-Based Authoring
July 10-11, 2012
San Jose, CA

This workshop is the very best starting point for your implementation of DITA and XML topic-based authoring.

DITA Boot Camp
August 13-17, 2012
Cupertino, CA

This workshop covers the concepts needed to move to DITA successfully. The Boot Camp takes you from the DITA Basics to the skills you’ll need to create a specific standard for your industry and your content.

Developing Quality Documentation in an Agile Environment
September 18-19, 2012
Research Triangle Park, NC

This workshop focuses on the Scrum Agile methodology and how documentation departments can adjust to this high-speed development environment.

Upcoming Webinars

Enterprise Productivity Enhancements in RoboHelp 9 and RoboHelp Server 9

Tom Aldous, Adobe
May 3, 2012, 1pm EDT

Enterprise Productivity Enhancements in FrameMaker 10 and FrameMaker Server 10 Environments

Tom Aldous, Adobe
May 8, 2012, 1pm EDT

Content Scenarios for Exploring New Information Products

Joe Gollner, Gnostyx Research
May 9, 2012, 1pm EDT

Reality Check: The Truth About Automation

Presented by RSI Content Solutions & Data Conversion Laboratory
May 9, 2012, 1pm EDT

Data Mining Documents for Acronyms and Terminology

John Smart, Smart Communications Inc.
May 10, 2012, 1pm EDT

Publishing Multi-Device Enterprise Content Without Migrating to an XML Workflow

Tom Aldous, Adobe
May 17, 2012, 1pm EDT

S1000D and Simplified Technical English (STE). The Perfect Match!

Berry Braster, Tedopres International & Jeff Deskins, CORENA
May 22, 2012, 12pm EDT

The Secrets of FrameMaker Developer Kit (FDK)

John Smart, Smart Communications Inc.
May 24, 2012, 1pm EDT

Getting Real: Electronic Documents for the Field

Joe Gollner, Gnostyx Research
May 29, 2012, 1pm EDT

Deriving Efficiencies from Collaborative Review Cycles

Oana Diaconu, Globalization Partners International
May 30, 2012, 1pm EDT

Click here for recorded webinars.

Conference Recap
JoAnn Hackos, Comtech Services, Inc.

The 2012 Content Management Strategies/DITA North America conference hosted more than 300 participants in La Jolla, CA for a terrific three days of inspiring presentations, notable exhibits and the exhibitor’s reception, luncheon “birds of a feather” topics, and general good cheer. It’s evident that we have succeeded in building a community of people willing to exchange successes and challenges. We see an increasing number of returning participants in addition to newcomers who are anxious to learn that they are not alone.

Read the article.

Getting Technical Content into Social Media: A Strategy Checklist
Raymond Calbay, HTC Corporation

Online social networks buzz with people posting, commenting, and sharing the mundane to the most esoteric. Technical communicators cannot afford to ignore social media channels as a publishing platform anymore. Singleton and Melongon were spot on when they said that in today’s hyper-connected context, “information can no longer only be provided as downloadable, static documents” (2011, page 7). Technical communicators need to keep up with the content explosion in the social web. Blogs, forum posts, infographics, and short content feeds that double as status updates in social networks can very likely be part of their deliverables too.

Read the article.

Initiating and Succeeding in Driving Change
Craig Kronberg, John Deere

Over the last several years, I’ve had the opportunity to participate in a number of change management initiatives. Some of those changes were successful, a few failed, and others were somewhere in between. I have also played a role in leading some change initiatives and through those learned some key steps to successfully managing change. While there are numerous books and studies on the topic, I find many overcomplicate the topic, so I typically break change management into its simplest form—communication. The challenge lies in the planning and execution of the communication to build support and buy-in for the change initiative. I organize change initiative communication around six key areas: Audience, The Why, Message, Method, Timing, and Project Plan.

Read the article.

Mobile is Just the Beginning—Part 1
B. Noz Urbina, Mekon Ltd.
Reprinted with permission from the author

I recently led three conference sessions in one week. They were for two communities trying to move off two different types of “pages,” a print-page oriented and a web-page oriented crowd.

Read the article.


The Vasont® Content Management System Provides Integrated Solutions with the oXygen® XML Editor

XMetaL Author Enterprise 7.0 with DITA 1.2 Support Unveiled

Astoria Software Enables Enterprise-Level Integration for oXygen Editor

DocZone Book Publisher Announces Silver Sponsorship at the 2012 London Book Fair

Click here for more announcements.

Are you or any of your friends still using FrameMaker 7.0, FrameMaker 7.1 or FrameMaker 7.2? See Adobe Tech Comm’s recent 10-part blog series which lists some of the compelling product improvements that have been added over the past 10 years. Each blog ends with a call to action that shares information on a limited time promotion to upgrade from FrameMaker 7.x to FrameMaker 10 at a substantial discount. This program ends June 15th. See the summary blog which has links to all blogs in the series:

Introduction to DITA—Second Edition

This new 2011 edition of the bestselling Introduction to DITAincludes DITA 1.2 mechanisms, including keyref, conkeyref, constraint mechanism, and more information to bring DITA users up to date. The tutorial lessons guide you step-by-step through the learning process from developing information topics and maps through content reuse mechanisms and modifying the DITA environment to better meet your needs.

Order your copy today!

Welcome New CIDM Member—ACI Worldwide

ACI combines a global perspective with local presence to tailor solutions for each customer. Our proven products, domain expertise and 35 years of experience have earned us a position as trusted provider of gold standard payments solutions.

Learn more about CIDM (Center for Information-Development Management) here.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM is now on Facebook! Click here to join our group.

Join CIDM’s LinkedIn Group Today!

CIDM’s LinkedIn Group is growing exponentially! Join over 1,000 members today to take part in informative discussions about our industry.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Click here to follow CIDM on Twitter.Click here to follow JoAnn Hackos on Twitter.