Information Management News
A monthly e-newsletter from The Center for Information-Development Management (CIDM)
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How are New Graduates Being Prepared for Careers?
Publications departments always seem to get the run-around. One day we find ourselves reporting to engineering. The next day the powers that be have shifted us to marketing, operations, or customer service. Finding and keeping a desirable and supportive home base is a constant dilemma for information-development managers everywhere.
In an eight article series for the e-newsletters, CIDM will be discussing buying tips for typical services and products that you, as an information developer, might be interested in buying.
This article is the second in our series of purchasing guides for information-development products and services. In this issue we look at purchasing translation and localization services.
We describe here Sybase’s experience in establishing an offshore technical publications organization in Singapore. Sybase, Inc. is a leader in developing and expanding innovative database technology for emerging markets. Today, Sybase is the largest, global-enterprise software company focused exclusively on managing and mobilizing information from the data center to the point of action. Expanding the Technical Publications organization offshore extended a model already established by Sybase’s Engineering and Quality Assurance organizations. Sybase’s first effort to establish an offshore Technical Publications organization began in March 2004 in Pune, India; the most recent effort has been in Singapore.
We are looking for contributions to CIDM’s bi-monthly Best Practices print newsletter. In Best Practices we highlight the latest practices and innovations in the information-development profession. We feature articles of interest to the information development professional, including features from CIDM members, Comtech professionals, and other professionals, as well as book reviews, abstracts from other journals, tool reviews, and a calendar of events.
This is a reprint of an article from the December 2005 Best Practices print newsletter.
In working with information-development groups who want to move into content management and a structured writing environment, I often find that the potential for the role of information architect is not well understood. Some groups believe that an information architect is a technical expert responsible for the tools and technology used to author, maintain, and publish content. Others believe that an information architect need simply concentrate on formatting final deliverables such as print, HTML, and help. Still others want a programmer who can produce a DTD (Document Type Definition) or similar code that reflects the existing format of the organization’s book.