Information Management News
Volume 6, Issue 11
November 2006

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

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CIDM Calendar of Events


Registration is now open for Content Management Strategies/DITA North America 2007 to be held March 26–28, in Boston, MA.

News & Events

Industry leaders to discuss how XML will contribute to Boeing’s future

On November 9, the Boeing XML Community of Practice will host a free one-day conference in Seattle, XML@Boeing 2006 – XML for Boeing in the 21st Century, cosponsored by Stilo International, PTC, X-Hive Corporation, IBM Corporation, and Northwest EC Roundtable. Leading innovators in the XML industry and key voices from within Boeing will discuss what XML will mean to Boeing in the future. Visit the site for conference details. Pre-registration is required before the November 3 deadline.

2nd International CM Forum Conference 2006

November 7–9, Aarhus, Denmark Sponsored by CM Forum

As an appreciation to JoAnn Hackos’s active participation as a speaker, CM Forum offers a 50% discount on the registration fee for CIDM members. Simply REGISTER HERE and indicate that you are a colleague of JoAnn Hackos in the comment field. CM Forum will then make sure you receive the 50% discount.

DITA Webinar Series–Sponsored by Comtech Services, XMetaL and XyEnterprise

Part 2: Conditional Publishingfeaturing JoAnn Hackos and Jennifer Linton, XyEnterprise, XMetaL
November 20, 2006
10am PST | 1pm EST | 6pm GMT

Part 3: Specialization featuring JoAnn Hackos and Jennifer Linton, XyEnterprise, XMetaL
January 18, 2007
10am PST | 1pm EST | 6pm GMT

More Information

Innodata Isogen at Online Information 2006

Innodata Isogen invites you to learn how your organization can turn operational excellence into a competitive advantage. Visit us at Stand 426 at Online Information 2006, November 28-30, at Olympia Grand Hall in London. Joining us will be Electronic Publishing Services (EPS), SIIA and select partners. Visit the website for more information.

TAUS Brussels Forum

November 30–December 1, 2006, Brussels, Belgium at the Stanhope Hotel

The focus of this meeting will be to establish more cross-industry exchange of intelligence, among others between business and government, but also between more vertical industry domains, like medical, telecommunications, industry automation and business software. Measuring translation quality and unifying terminology will be two of the key areas of interest within the scope of translation automation. For more information or to register, visit the website.

Comtech Services Releases DITA User Guide

We are accepting orders forIntroduction to DITA: A User Guide to the Darwin Information Typing Architecture. Order your copy today!

How are New Graduates Being Prepared for Careers?
JoAnn Hackos, PhD
CIDM Director

Publications departments always seem to get the run-around. One day we find ourselves reporting to engineering. The next day the powers that be have shifted us to marketing, operations, or customer service. Finding and keeping a desirable and supportive home base is a constant dilemma for information-development managers everywhere.

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More articles

Information-Development Purchasing Guide: Translation and Localization Services
Bill Hackos, Comtech Services, Inc.
JoAnn Hackos, Comtech Services, Inc.

In an eight article series for the e-newsletters, CIDM will be discussing buying tips for typical services and products that you, as an information developer, might be interested in buying.

This article is the second in our series of purchasing guides for information-development products and services. In this issue we look at purchasing translation and localization services.

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Establishing Offshore Teams
Janna Patee, Sybase, Inc.
Suparna Jacob, Sybase, Inc.

We describe here Sybase’s experience in establishing an offshore technical publications organization in Singapore. Sybase, Inc. is a leader in developing and expanding innovative database technology for emerging markets. Today, Sybase is the largest, global-enterprise software company focused exclusively on managing and mobilizing information from the data center to the point of action. Expanding the Technical Publications organization offshore extended a model already established by Sybase’s Engineering and Quality Assurance organizations. Sybase’s first effort to establish an offshore Technical Publications organization began in March 2004 in Pune, India; the most recent effort has been in Singapore.

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Contributing Articles to the Best Practices Newsletter
Taj Whitesell, Comtech Services, Inc.

We are looking for contributions to CIDM’s bi-monthly Best Practices print newsletter. In Best Practices we highlight the latest practices and innovations in the information-development profession. We feature articles of interest to the information development professional, including features from CIDM members, Comtech professionals, and other professionals, as well as book reviews, abstracts from other journals, tool reviews, and a calendar of events.

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The Role of an Information Architect in the Technical Information-Development World
JoAnn Hackos, Comtech Services, Inc.

This is a reprint of an article from the December 2005 Best Practices print newsletter.

In working with information-development groups who want to move into content management and a structured writing environment, I often find that the potential for the role of information architect is not well understood. Some groups believe that an information architect is a technical expert responsible for the tools and technology used to author, maintain, and publish content. Others believe that an information architect need simply concentrate on formatting final deliverables such as print, HTML, and help. Still others want a programmer who can produce a DTD (Document Type Definition) or similar code that reflects the existing format of the organization’s book.

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