Information Management News 11.12

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Information Management News
November 2012

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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CIDM News and Events

For a complete Calendar of Events, click on these links:




Other Events


The CMS/DITA Europe Conference 2012 will be held November 12-13 in Frankfurt, Germany. For more information click here.

The CMS/DITA North America Conference 2013 will be held April 15-17 in Providence, Rhode Island. For more information click here.

The Best Practices Conference 2013 will be held September 16-18 in Savannah, Georgia. For more information click here.

Upcoming Workshops

Advanced Publishing for DITA
November 13-15, 2012
Portland, OR

The Advanced Publishing for DITA workshop will provide attendees with a hands-on walk-through of the essential DITA fundamentals, programming skills, and DITA Open Toolkit configurations required to assemble, style, and publish DITA XML source.

Advanced Publishing for DITA
December 4-6, 2012
Universal City (San Antonio), TX

The Advanced Publishing for DITA workshop will provide attendees with a hands-on walk-through of the essential DITA fundamentals, programming skills, and DITA Open Toolkit configurations required to assemble, style, and publish DITA XML source.

Minimalism: Creating Information People Really Need
December 5-6, 2012
Lanham, MD

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

DITA Getting Started
December 10-11, 2012
Wakefield, MA

The DITA: Getting Started workshop delivers a comprehensive introduction to the DITA 1.2 standard, providing participants with an in-depth look at the end-to-end DITA information development environment.

Information Modeling for Topic-Based Authoring
December 12-13, 2012
Lanham, MD

This workshop is the very best starting point for your implementation of DITA and XML topic-based authoring.

Advanced Publishing for DITA
December 12-14, 2012
Wakefield, MA

The Advanced Publishing for DITA workshop will provide attendees with a hands-on walk-through of the essential DITA fundamentals, programming skills, and DITA Open Toolkit configurations required to assemble, style, and publish DITA XML source.

Upcoming Webinars

Getting Change to Happen—Part 3: A Series of Case Studies

Presented by Data Conversion Laboratory & CIDM
November 6, 2012, 11am EST

Adopting DITA to Reduce Costs and Increase Productivity—Backing up your Claims Webinar

Presented by Adobe & CIDM
November 19, 2012, 1pm EST

Ask Us About: The Value of a Structured Content Strategy

Presented by Data Conversion Laboratory & Vasont Systems
December 5, 2012, 1pm EST

Click here for recorded webinars.

CMS/DITA NA Call for Speakers
The Center for Information-Development Management and Dr. JoAnn Hackos announce a call for participation in the upcoming CMS/DITA North America Conference to take place April 15-17, 2013, in Providence, Rhode Island. If you are interested in presenting at the conference, please complete the form and submit to Lisa Lambert before December 5, 2012.

Content Management—What Are the Real Cost Savings?
JoAnn Hackos, Comtech Services, Inc.

Have you moved your organization to DITA and topic-based authoring? Have you made the big investment into a component content management system? Have you promised your senior management a Return on Investment based on your best business case analysis? If you answer yes to each of these questions, you have a serious obligation to demonstrate that the investment was worth making and that you are achieving the cost savings you promised.

Read the article.

Project Cost Savings for your Content Management Project

CIDM is sponsoring an important new survey to update the results we wrote about when we last ran this survey in 2010. So—be certain to participate in the 2012 survey of the success and failures of your content management initiative. To read about the 2010 results, see the Best Practices article.

This survey ends November 12, so be certain to respond as soon as possible. To complete the survey, go to Survey Monkey at

The Journey to Video
John Frazzini, VMware, Inc.

People like to have information presented in a way that resonates with their own needs. A hurried system administrator is usually looking for the exact answer to the current problem he or she is facing. An application developer might want to browse all of the capabilities of an API before deciding on an application’s implementation. Different media lend themselves better to specific types of information. For example, showing a user a video might be a better way to describe a complex process with multiple steps, rather than laboriously explaining the process in a text-based instruction.

Read the article.

The Trouble with Delivering Product Documentation in Wikis—and Some Better Alternatives
Paul Wlodarczyk, easyDITA
Used with permission from easyDITA

A number of posts on LinkedIn groups recently discussed the pros and cons of using wikis for developing and delivering enterprise product documentation. These posts generated some lively discussions among members strenuously defending viewpoints on either side—some saying documentation wikis work fantastically (even for authoring environments) and others saying they are “categorically unsuitable” for product documentation.

Read the article.

How To Talk So Vendors Will Listen…
Erin Freeburger, Simply XML
Reprinted with permission from Simply XML

At last month’s the Best Practices 2012 Conference, a small group led a thought-provoking session called “Influencing the Software Vendor’s Development Roadmap”. We’ve included a few key points and a few thoughts of our own on how vendors and customers can communicate and work together more effectively.

Read the article.

FrameMaker Comes of Age as an XML Editor with Version 11
JoAnn Hackos, Comtech Services, Inc.

I am impressed by the growth of FrameMaker capabilities for structured, DITA-based authoring, especially with the release of FrameMaker 11 and the FrameMaker Publishing Server 11. The product growth improvements supports Adobe’s analysis of the needs of the technical communication industry. Structured authoring has continued to rapidly gain acceptance, primarily through adoption of the DITA standard. Organizations are increasingly embracing mobile publishing of content, the enhancement of otherwise static content with multiple media, and the crucial need to develop a more collaborative working environment.

Read the article.


Syncro Soft Announces New Release of Oxygen XML Editor version 14.1

Adobe launches Technical Communication Suite 4, FrameMaker 11 and RoboHelp 10!

Acrolinx 2.10 Enhances Terminology, Supports oXygen XML Editor, Expands User Authentication Options

DCL’s Mark Gross Interviewed by TechWhirl on Tech Com, Conversion, and Entrepreneurship

IXIASOFT Announces the General Availability of TEXTML Server v4.3

Click here for more announcements.

CIDM Member Highlight—ADP, Inc.

Automatic Data Processing, Inc. (Nasdaq: ADP), with more than $10 billion in revenues and approximately 600,000 clients, is one of the world’s largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP’s easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world.

Learn more about CIDM (Center for Information-Development Management) here.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM is now on Facebook! Click here to join our group.

Join CIDM’s LinkedIn Group Today!

CIDM’s LinkedIn Group is growing exponentially! Join over 1,000 members today to take part in informative discussions about our industry.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Click here to follow CIDM on Twitter.Click here to follow JoAnn Hackos on Twitter.