Information Management News
November 2014

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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CIDM News and Events

For a complete Calendar of Events, click on these links:


The CMS/DITA Europe Conference 2014 will be held November 18-19 in Munich, Germany. For more information click here.

The CMS/DITA North America Conference 2015 will be held April 27-29 in Chicago, Illinois. For more information click here.

Upcoming Workshops

Minimalism: Creating Information People Really Need
December 9-10, 2014
Research Triangle Park, North Carolina

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

Minimalisme: Créez l’information dont on a vraiment besoin
15-16 décembre 2014
Vélizy-Villacoublay, France (Paris)

This workshop will be presented in French.
Les documents minimalistes sont moins coûteux à produire, plus faciles à mettre à jour et permettent de réduire les appels auprès du SAV.

Upcoming Webinars

Your Organization May Be Ready for Mobile, but Is Your Content?

Presented by Hal Trent, Comtech Services, Inc.
November 11, 2014, 1pm EST

Writing for an Audience of Machines: Developing content for question-answering systems

Presented by David Steinmetz and Rob Pierce, IBM
November 12, 2014, 12pm EST

What is the State of Collaboration Today?

Presented by JoAnn Hackos, Comtech Services, Inc. and Patrick Bosek, Jorsek LLC
November 13, 2014, 12pm EST

Click here for recorded webinars.


IXIASOFT Unveils Enhanced CCMS: DITA CMS 4.0

IXIASOFT Is Now an Official OASIS Sponsor

Easy VMware Disaster Recovery & Business Continuity in Amazon Web Services

Acrolinx Publishes New eBook on Gaining Competitive Advantage in the Content Era

Syncro Soft Announces New Release of Oxygen XML Editor version 16.1

Acrolinx 4.1 Delivers Tone of Voice Measurement for German

Click here for more announcements.

CMS/DITA NA Call for Speakers
The Center for Information-Development Management and Dr. JoAnn Hackos announce a call for participation in the upcoming CMS/DITA North America Conference to take place April 27-29, 2015 in Chicago, Illinois. If you are interested in presenting at the conference, please complete the form and submit to Lisa Lambert before December 15, 2014.

Augmented Reality—It’s just another output!
JoAnn Hackos, Comtech Services, Inc.

Is Augmented Reality in the future of technical information development? That was the question at the heart of the Augmented Reality Think Tank, sponsored by Huawei in Dallas in October 2014. The Think Tank brought together a collection of knowledgeable individuals from academe and industry to learn about Augmented Reality (AR) and assess its readiness as a new kind of customer-facing information deliverable.

Read the article.

Case Study: Global Semiconductor Manufacturer Implements Next-generation Technical Training Solution
Paul Saunders, Flatirons Solutions

Captures Skilled Workers’ Knowledge in InfoGuides to On-board Larger, Low-cost Labor Pool
High-tech and semiconductor companies rely on a relatively small pool of highly skilled, highly paid staff to maintain complex equipment used in the production of silicon wafers and other goods. As these staff reach retirement, companies are looking for ways to capture the “tribal knowledge” of seasoned employees gained through years of on-the-job experience and pass it on to new employees—all while aiming to control labor costs.

Read the article.

Measuring the Effectiveness of Customer Relationship Activities
Deborah Silvi, BMC Software, Inc.

Customer relationship activities are an important source of information for improving technical documentation. When you set up a customer program for your organization, decide on two or three activities to focus on. For example, as part of your program, you may choose to regularly survey customers about their documentation requirements and pain points. Another part of your program may be for writers to engage directly with customers, using existing programs such as Customer Advisory Boards (CABs), online customer forums or communities, and Beta programs. In addition, you might want to initiate your own customer engagements related solely to documentation topics.

Read the article.

CIDM E-news Wants To Hear From You

Working on an exciting project? Developed a new strategy? Creating content in new ways? Delivering content in new media? Let us know what interesting developments you’ve been working on. We would love to have a short article from you (1,000 words or so) for the e-newsletter. Our readers would love to know what is working and even what hasn’t. Send a note to CIDM Editor, Lisa Larson, at with your idea.

Welcome New CIDM Member—Citrix

At Citrix, we measure the value of technology by how it benefits people. It’s about what they need to do and what they need to achieve. This vision inspires us to build mobile workspace solutions that give people new ways to work better with seamless and secure access to the apps, files and services they need on any device, wherever they go.

Because in this new era, work is no longer a place—it’s something you do anywhere inspiration strikes. This is better for people, better for IT and better for business. Through our innovation, commitment and a compelling vision of the future of work, we’re making a difference every day at thousands of organizations in every corner of the globe. What we do at Citrix is more than a game changer; it’s a life changer.

Learn more about CIDM (Center for Information-Development Management) here.

Join CIDM’s LinkedIn Group Today!

CIDM’s LinkedIn Group is growing exponentially! Join over 2,500 members today to take part in informative discussions about our industry.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Click here to follow CIDM on Twitter.Click here to follow JoAnn Hackos on Twitter.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.