Tina Hedlund
Senior Consultant, Comtech Services, Inc.

Following the Best Practices conference in Seattle, CIDM held the first in a series of Innovator’s Forum sessions. Forum leaders, JoAnn Hackos, Bill Hackos, Julie Bradbury, Katherine Murphy, and I, led discussions through the eight change management steps outlined in The Heart of Change. The change management steps ensure the successful adoption of any innovation, whether it be a new content management system for single sourcing or the adoption of user experience practices within an organization.

Participants will take the first steps in planning for their innovation soon in periodic phone conferences to discuss how to first instill a sense of urgency within their organization and next to create a solid vision of the user experience that tells a compelling story of how an innovation will benefit internal and external users.

As participants implement change management plans, we expect to gather important and relevant information that will be shared in the follow-up conference that will occur in April in Denver, Colorado.