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Astoria Software Online Seminar
“Moving from Books to Topic-Oriented Writing”
Read more about the online seminar and how to register on Astoria Software’s Website.
Design patterns provide us with an approach to the design of technical information that is familiar in a print environment but provides a new approach for the design of Web-based information. Recently, Glenn D’Amore, Senior Director at ADP Payroll Services, pointed me toward an interesting new book, The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience by Douglas K. Van Duyne, James A. Landay, and Jason I. Hong (Addison Wesley, 2003). The focus of this book is on the design of customer-oriented Web sites.
Presenting the Presentation…
Have you ever sat through a presentation and not been able to recall the main point? Have you presented and been totally unaware that your audience was dreaming about their vacation plans instead of intently dwelling on slide 32 of your six-month strategy? Everyone can be guilty of lulling others to sleep, but as technical communicators, we are under added pressure to be concise and to inform.
How to Recognize Chronic Time Abusers
We all have rushed to finish a project at the last minute or agreed to help a coworker with a project, only to realize that we have taken on much more than we can handle. A common problem in the workplace can also lead to chronic time abuse.