Information Management News
Volume 5, Issue 10
October 2005

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

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News & Events

LISA Forum Europe—
Succeeding in Global Markets

November 7–11, 2005
Zurich Marriott Hotel
Zurich, Switzerland

Read more about this upcoming event.

JoAnn Hackos at the LISA Conference

Learn more about JoAnn’s talk, Why Every Localization Customer and Services Organization Should Be Using DITA, at the LISA Conference.

JoAnn Hackos and Jen Linton at the DITA Europe conference

Learn more about the presenters and talks at the November 3rd DITA Europe Conference in Frankfurt, Germany.

Looking for a good book?

Find great deals on books from previous conferences.

What is the CIDM?

Find out more about The Center for Information-Development Management.

Best Practices newsletter subscriptions available

Find out how to subscribe to the bi-monthly Best Practices newsletter.

Upcoming Workshops

The CIDM sponsors the following workshops:

User and Task Analysis for Information Design
Bill Hackos, PhD,
October 18–19
Ottawa, Ontario

XML for Writers
Jen Linton
October 18–19
Denver, CO

DITA: Getting Started
Jen Linton
December 6–7
Columbus, OH

Managing Your Documentation Projects
Bill Hackos, PhD,
December 6–7
Princeton, NJ

Structured Writing for Single Sourcing
JoAnn Hackos, PhD,
January 25–26, 2006
Austin, TX

For more information on these and other workshops, visit the JoAnn Hackos Workshop Series web site.

Vendor Announcements

Page Composition Webinars

Read more information on these webinars.

Our apologies to Innodata Isogen for the use of an incorrect logo during the Best Practices conference.

DITA Europe™ Conference
November 3, 2005
Frankfurt, Germany
Click here.

Content Management Strategies 2006
April 3, 4, and 5, 2006
San Francisco, California

Cost Control—Calculating a Return on Investment
JoAnn Hackos, PhD
CIDM Director

I should no longer be surprised by hearing information development managers tell me that they don’t know how much their information products cost to develop. Too often, managers do not track the time it takes the staff to complete projects. They have nothing on which to base estimates of cost.

Read the article

More articles
Quantitative Goals for Content Management Implementations—Bret Freeman
Dear Gabby—Beth Barrow
Taxonomies—Lessons from Users—Bill Hackos

October 2005 Best Practices Newsletter Table of Contents



Baumol’s Disease: Is There a Cure?

Bill Hackos, Comtech Services, and Charles Dowdell, The Raymond Corporation

Mastering Organization Politics

JoAnn Hackos, CIDM

Getting Your Organization to Embrace Content Management

Jeff Oxenford, Awwa Research Foundation

From Cost to Revenue at Engenio Technical Publications

Randy Clark, Engenio Information Technologies

Seeking Passage—A Chapter in the Odyssey

Gay Patton, KONE Corporation

Finding the Grail: A Three-Part Process to CMS Cost-Benefits

Charlotte Robidoux and Patrick Waychoff, Hewlett-Packard Company

Book Review: Winning

George Slaughter, The Integrity Group

You can purchase the Best Practices newsletter online even if you aren’t a CIDM member. A subscription is $99 per year. For subscribers outside the US, the cost is $109.

**Please note that the printed newsletter and the enewsletter do not contain the same content.**

Quantitative Goals for Content Management Implementations
Bret Freeman
Vasont Systems

So, you are thinking of implementing a content management system (CMS) sometime in the future, or maybe you have already started the process. You know all the problems that content management systems can solve, and you have read about all the functionality that content management systems can provide.

Read the article

Dear Gabby
Beth Barrow

Most industry organizations are dealing with layoffs and reorganizations—it’s a challenging task to work with those employees who are constantly being shifted around. Concerned in Colorado discusses her situation. Read the case study and register your opinion online. Results and Dear Gabby’s reply will be published in the next enewsletter.

Read the article

Taxonomies—Lessons from Users
Bill Hackos, PhD
Comtech Services, Inc.

In the course of our consulting practice, we have worked with numerous taxonomy schemes designed to facilitate search and navigation to information on web sites. For several taxonomies, we’ve had the opportunity to talk to and watch users. I thought it might be useful to pass on some of the things we’ve learned.

Read the article