Information Management News
Volume 8, Issue 10
October 2008

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

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CIDM News and Events


The DITA Europe Conference 2008 will be held November 17-18 in Munich, Germany. Click here to register for this event.

The CMS/DITA North America Conference 2009 will be held April 27-29 in St. Petersburg, Florida. CIDM is currently calling for speakers for this event.

News & Events

XyUser Group Conference Attendees Exchange Technology and Business Expertise at the 25th Annual User Conference

XyEnterprise, a leading developer of award-winning XML content management and multi-channel delivery solutions, in conjunction with the XyUser Group (XYUG), announced it has wrapped up its 25th annual user conference at the FireSky Resort in Scottsdale, Ariz., where attendees exchanged technology and business expertise and welcomed Chris Leggett as XYUG’s new president.

Localization World

Localization World provides an opportunity for the exchange of high-value information in the language and translation services and technologies market.

Global Information Management (GIM) Thought Leadership Conference

Attend this one-day conference and hear from top global brands and expert analysts on how to successfully manage locally-relevant content for your global customers. Speakers will provide invaluable insight into their challenges, their GIM strategies, and their experiences and successes with SDL technology.


The Adobe Technical communications suite is geared towards technical writers. By combining the ideas of both the technical sides of DITA and XML with the publishing needs of technical communicators that are met by Adobe systems, we feel that this conference provides two focused technical days followed by two focused publishing and communications days.

tcworld Conference

For decades, tekom has promoted the occupational impage of technical communicators and supported their education and training. The tekom conferences provide excellent opportunities to exchange knowledge, learn about new technologies and get in touch with experts and developers.

American Translators Association 49th Annual Conference

Choose from over 150 educational sessions covering over a dozen languages and a variety of specializations. Speakers come from all over the world to share their experience and expertise with all attendees.

Balanced Scorecard Masters 2008

The Balanced Scorecard continues to be one of the leading management systems in translating business strategy into deliberate action.

LISA Forum 2008

The LISA Forum Europe concentrates on the business impact in the globalization industry of operating without standards. Multiple tracks, case studies, and end-user presentations will focus attention on the executive issues, skill sets, and business challenges associated with implementing standards to meet worldwide customer requirements.

CIDM Announces the 5th Annual Rare Bird Winner
Anne Bovard, Comtech Services, Inc.

Congratulations to Virginie Ahrens and Eric Mazeran and their teams at ILOG S.A. for an innovative best practice that has transformed business practices while demonstrating outstanding increases in efficiency.

Read the article.

Critical Conversations at the 2008 Best Practices Conference
JoAnn Hackos, Comtech Services, Inc.

In September, we celebrated the 10th anniversary of the CIDM Best Practices conference. Attendees claimed that this conference was the best yet—even those who had attended 9 of the 10 conferences. Our theme, Critical Conversations, was the focus of the first day. Six panels presented on six critical conversations that we, as managers and developers of user information, must have in our organizations.

Read the article.

A Sign of the Times
Palmer Pearson, Cadence Design Systems, Inc.

When we arrived at the Albuquerque Airport for Best Practices 2008, I found my rental car and keyed into the GPS system the complete name and location of the Best Practices resort in Santa Fe, the Inn at Loretto. Two locations came up for the exact same address right down to the street number—but with different zip codes. So I picked one, and we headed out for the one hour drive.

Read the article.

More articles


October 2008 Best Practices Newsletter
Table of Contents



Staffing Information Architects for a World of Topic-Based Information

Lori Fisher, IBM Corporation

Critical Conversations at the 2008 Best Practices Conference

JoAnn Hackos, CIDM

Introducing DITA and Content Management Into Your Publishing Process

Mark LeBlanc, XyEnterprise

Selecting a Component Content Management System for DITA

Scott Wolff, WOLFF & Associates, LLC

Using SharePoint as a Platform for DITA Solutions

Steffen Frederiksen, Content Technologies

Team Collaboration Strengthens Content Mapping Results

Kim Burris & Carolyn Kretz, nSight, Inc.

If you are not a CIDM member, you can subscribe to the Best Practicesnewsletter online. A subscription is $99 per year. For subscribers outside the US, the cost is $109.

**Please note that the printed newsletter and the enewsletter do not contain the same content.**

Best Practices for DITA in a Global Economy
Working with DITA: The Author’s Point of View

Eric Severson, Flatirons Solutions, Inc.

Only three years after becoming an official standard, DITA has already taken over the world of technical publishing. Now, it’s being explored for e-learning, enterprise business documents, and many other applications. With this much momentum behind it, you’d think DITA—and the best practices for using it—would be well understood. In reality, that’s not always true.

Read the article.

Voting Booth 2008 Results
Anne Bovard, Comtech Services, Inc.

Comtech Services, Inc. conducted a poll of Best Practices 2008 Conference attendees last month in Santa Fe, New Mexico.

Read the article.

Buy your copy of Information Development: Managing Your Documentation Projects, Portfolio, and People today! This book focuses on the rapidly changing projects of the 21st century and addresses how to introduce agile information development without neglecting the central focus of planning information design and development around the needs of information users.