Anne Bovard, Comtech Services, Inc.


Congratulations to Virginie Ahrens and Eric Mazeran and their teams at ILOG S.A. for an innovative best practice that has transformed business practices while demonstrating outstanding increases in efficiency.

Faced with increasing requirements (additional delivery formats, platforms, languages, and other customizations), ILOG recently moved from a manual and labor-intensive workflow to the OneContent platform. After analyzing current content and conducting a series of customer studies, ILOG designed a custom information model and developed a single-sourcing strategy. OneContent was created collaboratively by the IT team (platform infrastructure) and the Product Information team (information model). Today ILOG is able to reuse most of its existing documentation and now translates only new or edited text. As a result, ILOG’s localization costs have decreased by 40%. Additionally, ILOG has realized time savings (localization work can occur in parallel with documentation work) and has a stronger team environment (the Product Information team is now working collaboratively to reuse content and develop content that can be repurposed).

JoAnn Hackos, Director of the Center for Information-Development Management, presented the 5th Annual Rare Bird Award to Virginie Ahrens at the Best Practices Rare Bird Award Ceremony last month in Santa Fe, NM. The ILOG team joins the distinguished ranks of CIDM’s previous Rare Bird Award winners:


The 2007 award was given to Charles Dowdell on behalf of The Raymond Corporation. The Raymond Corp. publications department developed a new information product and development process that greatly reduces publishing costs and improves usability. Charles’ group began offering, as an alternative to paper, a high quality PDA or laptop/desktop suite of information to cover their products.


The 2006 award was given to Eileen Jones and Dave Peterson on behalf of IBM. They created a collaborative global environment at IBM. Working with 10 different companies inside IBM, they brought people together and built a virtual community through a rigorous program of communications.


The 2005 award was given to Charlotte Robidoux, Patrick Waychoff, and Bobbi Gibson on behalf of the Hewlett-Packard DocKeeper Process Efficiency team.


The 2004 award was given to Janet Williams-Hepler on behalf of her team at Microsoft, which is responsible for the user assistance for the Office applications.