Information Management News 10.10

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Information Management News
October 2010

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director
http://www.infomanagementcenter.com

If you would like to receive the CIDM e-newsletter in plain-text format, visit http://www.infomanagementcenter.com/subscribe.htm and choose the plain-text format.

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CIDM News and Events

For a complete Calendar of Events, click on these links:

Conferences

Workshops

Webinars

Other Events


Conferences


The CMS/DITA North America Conference 2011 will be held April 4-6 in Baltimore, Maryland. For more information click here.

The Best Practices Conference 2011 will be held September 12-14 in San Antonio, Texas. For more information click here.

Upcoming Workshops

Advanced DITA Training including DITA 1.2
October 25-26, 2010
Wakefield, MA

In this workshop, you are introduced to the transforms and style sheets necessary to publish DITA documents. You will gain the technical knowledge necessary to structure and style DITA content for delivery to HTML, PDF, and other desirable formats.

DITA Boot Camp
November 1-5, 2010
Cambridge, MA

This workshop covers the concepts needed to move to DITA successfully. The Boot Camp takes you from the DITA Basics to the skills you’ll need to create a specific standard for your industry and your content.

DITA: Getting Started
November 2-3, 2010
San Jose, CA

In this workshop, you learn that DITA is a standard for authoring topic-based technical information, that using DITA provides significant business advantages, and that you can get started immediately with the DITA Open Toolkit.

DITA: Getting Started
November 17-18, 2010
Vienna, Austria

In this workshop, you learn that DITA is a standard for authoring topic-based technical information, that using DITA provides significant business advantages, and that you can get started immediately with the DITA Open Toolkit.

Minimalism: Creating Information People Can Use
November 17-18, 2010
Vienna, Austria

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

Minimalism: Creating Information People Can Use
November 30-December 1, 2010
Research Triangle Park, NC

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

Minimalism: Creating Information People Can Use
December 7-8, 2010
Maidenhead, United Kingdom

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

Minimalism: Creating Information People Can Use
December 8-9, 2010
Palo Alto, CA

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

DITA: Getting Started
December 9-10, 2010
Maidenhead, United Kingdom

In this workshop, you learn that DITA is a standard for authoring topic-based technical information, that using DITA provides significant business advantages, and that you can get started immediately with the DITA Open Toolkit.


Upcoming Webinars

Task Analysis for Developing Policies & Procedures Content Users Need and Prefer

Presented by Raymond Urgo, Urgo & Associates
October 19, 2010, 12pm Eastern

Eye on the Customer: DITA & User-Centric Publishing

Presented by David Houlihan, Aberdeen Group & Howard Schwartz, SDL Structured Content Technologies
October 28, 2010, 1pm Eastern

Click here for recorded webinars.


Announcements

Elekta selects IXIASOFT’s DITA CMS solution to manage technical documentation

SDL Global Content Strategies Conference—Optimizing customer experience with a focused global content strategy

Sybase, a SAP Company, is seeking a results-oriented Manager for the Technical Publications department at global headquarters in Dublin, CA.

LISA 2010 Conference

Click here for more announcements.


DITA Europe Conference 2010
Join the Center for Information-Development Management for the 6th Annual DITA Europe Conference at the Imperial Riding School—A Renaissance Hotel in Vienna, Austria. The conference will be held 15-16 November 2010. Meet publications professionals who have implemented DITA in their organizations and hear from representatives of key tools vendors who are actively supporting the DITA community.Register for this conference today!

Part 5 of 6—Process Maturity Found: Level 4: Managed and Sustainable
JoAnn Hackos, Comtech Services, Inc.

ODS continues to surprise Dr. Q. She’s been following their progress for several years, ever since the software engineering area of the company earned a Level 4 in process maturity from the Software Engineering Institute (SEI). Implementing Level 4 processes had enabled ODS to turn things around from a money-losing to a money-making company. The careful application of systems thinking helped ODS management recognize that they needed to abandon some parts of their older technology and focus on customer-driven changes to their new products.

Read the article.


bestpractices
October 2010 Best Practices Newsletter
Table of Contents

Article

Author

A Study of the Role of Culture and Communication in the CMS Adoption Process

Rebekka Andersen, University of California, Davis

DITA and Localization: Improving your cost savings

JoAnn Hackos, CIDM

Industry Trend: Quality at the source— Understanding how an Information Quality Strategy is essential in today’s business world

Jennifer Beaupre, acrolinx

Successful Localization in DITA

Su-Laine Yeo, JustSystems, Inc.

Reusing your DITA Solution (or How to Get Money to Buy One)

Laurens van den Oever, SDL

If you are not a CIDM member, you can subscribe to the Best Practicesnewsletter online. A subscription is $99 per year. For subscribers outside the US, the cost is $109.

**Please note that the printed newsletter and the enewsletter do not contain the same content.**


Writing to STOP
Tony Self, HyperWrite Pty. Ltd.

A writing methodology known as STOP Sequential Thematic Organisation of Publications was developed in the 1960s. The purpose was to improve the speed of document production, and to allow multiple authors to work simultaneously on the same document. The STOP approach still resonates today, as we still have the same needs to reduce document creation times and to work collaboratively. In this article, we will look at how the STOP approach worked and how it might be re-applied even more effectively in the 21st century.

Read the article.


CIDM Announces the 7th Annual Rare Bird Winner
Anne Bovard, Comtech Services, Inc.

Congratulations to Carolyn Inkster, Steve Brady, and their IBM team for an extremely effective, customer-oriented best practice that took great leadership to bring to the market in a timely manner.

Developing a robust metadata strategy, IBM was able to leverage a single set of source files for a series of 18 Install and Upgrade guides. Increasing their productivity in authoring and maintenance, IBM reports that the customer’s productivity and satisfaction has also increased as a result of the new documentation method.

Read the article.


What Wikipedia Can Teach Businesses about Collaborative Authoring
Su-Laine Yeo, JustSystems, Inc.
Reprinted with permission from JustSystems, Inc.

Wikipedia is probably the world’s biggest and most successful collaborative writing project. The free, web-based, multilingual encyclopedia offers site visitors millions of articles written by volunteers around the world.

Read the article.


The Evolution Of User Manuals
JoAnn Hackos, Comtech Services, Inc.

If you’ve been listening to your senior management or product managers, they’ll claim that information is just an expense. It doesn’t sell the product; it doesn’t produce revenue for the company (like the actual product does!). They let you know in subtle or not so subtle ways that “documentation is a necessary evil.”

Read the article.


The Marshmallow Challenge!
Lisa Lambert, Comtech Services, Inc.

Attendees of the Best Practices 2010 conference were asked to participate in an interactive collaboration exercise.

Read the article.


Welcome new CIDM member!

BlueArc CorpBlueArc Corporation is a leading provider of high performance unified network storage systems to enterprise markets, as well as data intensive markets, such as electronic discovery, entertainment, federal government, higher education, Internet services, oil and gas and life sciences. Our products support both network attached storage, or NAS, and storage area network, or SAN, services on a converged network storage platform.

Learn more about CIDM (Center for Information-Development Management)here.


Introduction to DITA: A Guide to the Darwin Information Typing Architecture—Arbortext Edition
The Arbortext Edition picks up where the original edition of Introduction to DITA leaves off. As DITA becomes further entrenched as an ever more popular XML solution to topic-based authoring, a number of XML editors are available to assist content creators. This user guide is designed to provide its readers with a task-oriented approach to learning the Darwin Information Typing Architecture (DITA).Buy this book today!

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM is LinkedIn!

CIDM is now on Facebook! Click here to join our group.

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