Anne Bovard, Comtech Services, Inc.

Congratulations to Carolyn Inkster, Steve Brady, and their IBM team for an extremely effective, customer-oriented best practice that took great leadership to bring to the market in a timely manner.

Developing a robust metadata strategy, IBM was able to leverage a single set of source files for a series of 18 Install and Upgrade guides. Increasing their productivity in authoring and maintenance, IBM reports that the customer’s productivity and satisfaction has also increased as a result of the new documentation method.

This year’s panel of judges had the following praise for the IBM’s metadata-driven customized installation and configuration information team entry:

“This is a very good application of a well-known approach.”

“All installs should be done this way! This team’s methods raised the external and internal profile of the department—it showed their true value to the company and customers.”

“This is a significant accomplishment. To have done it in six months is near a miracle.”

JoAnn Hackos, Director of the Center for Information-Development Management, presented the 7th Annual Rare Bird Award to Steve Brady at the Best Practices Rare Bird Award Ceremony in Hampton, VA. The IBM team joins the distinguished ranks of CIDM’s previous Rare Bird Award winners:


The 2009 award was presented to Volker Oemisch on behalf of Alcatel-Lucent for itsOneDoc strategy. In a highly effective best practice of outstanding efficiency and exemplary corporate leadership, Alcatel-Lucent’s OneDoc program defines common processes, standards, and tools in one community of information development. The result of their work is a textbook case for identifying and implementing best practices in a merger environment.


The 2008 award was given to Virginie Ahrens on behalf of two ILOG S.A. teams working collaboratively to develop the ILOG OneContent Platform. Citing a tremendous reuse and localization savings, the teams continue to refine and enhance their single-sourcing strategy.


The 2007 award was given to Charles Dowdell on behalf of The Raymond Corporation. The Raymond Corp. publications department developed a new information product and development process that greatly reduces publishing costs and improves usability. Charles’ group began offering, as an alternative to paper, a high quality PDA or laptop/desktop suite of information to cover their products.


The 2006 award was given to Eileen Jones and Dave Peterson on behalf of IBM. They created a collaborative global environment at IBM. Working with 10 different companies inside IBM, they brought people together and built a virtual community through a rigorous program of communications.


The 2005 award was given to Charlotte Robidoux, Patrick Waychoff, and Bobbi Gibson on behalf of the Hewlett-Packard DocKeeper Process Efficiency team.


The 2004 award was given to Janet Williams-Hepler on behalf of her team at Microsoft, which is responsible for the user assistance for the Office applications.

Anne Bovard Grosvenor administers the Rare Bird award program.