Information Management News
October 2013

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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CIDM News and Events

For a complete Calendar of Events, click on these links:




Other Events


The CMS/DITA Europe Conference 2013 will be held November 18-19 in Munich, Germany. For more information click here.

The CMS/DITA North America Conference 2014 will be held April 28-30 in Seattle, Washington. For more information click here.

Upcoming Workshops

Developing Quality Documentation in an Agile Environment
October 22-23, 2013
Beaverton, Oregon

This workshop focuses on the Scrum Agile methodology and how documentation departments can adjust to this high-speed development environment.

Minimalisme: Créez l’information dont on a vraiment besoin
October 23-24, 2013
Montpellier Cedex, France

This workshop will be presented in French.
Les documents minimalistes sont moins coûteux à produire, plus faciles à mettre à jour et permettent de réduire les appels auprès du SAV.

Upcoming Webinars

Terminology Workflow with Acrolinx and quickTerm

Presented by Michael Klemme, Acrolinx & Klaus Fleischmann, Kaleidoscope Communications Solutions
October 9, 2013, 9am EDT

Stuck in Reverse? How Illumina Put their Content Quality Program in Drive and Accelerated Success Webinar

Presented by Kathleen Pierce, Elizabeth McCroskey, & Cinnamon Tillotson, Illumina, Robin Emiliani, Acrolinx, & Val Swisher, Content Rules
October 17, 2013, 12pm EDT

Digital Publishing and MathML: A Webinar Conversation

Presented by Aptara
November 6, 2013, 1pm EDT

Click here for recorded webinars.


Acrolinx 3.2 Enhances Reporting, Eases Large Deployments

Authoring, Maintaining and Publishing XML Content in Alfresco with Componize

Acsone Signs a Strategic Partnership with Componize and Syncro Soft

Aptara Named for Third Year to eLearning List of “Top 20 Content Development Companies”

Schneider Electric Uses Acrolinx for Content Quality Checking and Terminology Management

Click here for more announcements.

Seven Times in Seven Ways
JoAnn Hackos, Comtech Services, Inc.

At the 2013 Best Practices conference in Savannah, Georgia, Allison Cerra, Vice President of Global Marketing and Communications for Alcatel-Lucent’s Global Sales and Marketing organization, outlined for an audience of 150 CIDM members and colleagues how we might best reach our customers and communicate with them effectively. She reminded us that our customers have so much information coming at them that they struggle to find what they really need. People are exposed to thousands of messages a day, the equivalent of 5000 megabytes per day per employee.

Read the article.

2013 CIDM Rare Bird Award Winner: RSA/EMC’s Top Technology Requires Quality Content—A Holistic Content Improvement Program that Worked
Bill Gearhart, Comtech Services, Inc.

The Center for Information Development Management (CIDM) named the RSA division of EMC as its 2013 Rare Bird Award winner at the annual CIDM Best Practice conference in Savannah, GA. The RSA team, headed by Kevin Kyle, submitted a balanced entry to improve the quality of its content. The team began by acknowledging the need to improve its information set and then created a focused, repeatable, and sustainable process to deliver results.

Read the article.

Getting Personal at CIDM
Donna Marcotte, Independent Consultant

The official theme for this year’s CIDM conference was collaboration and “teaming”. (For a complete definition of teaming, see the conference web site and Bill Hackos’ review of one of this year’s two conference theme books, Teaming—How Organizations Learn, Innovate, and Compete in the Knowledge Economy by Amy C. Edmondson.)

Read the article.

JoAnn Hackos Receives the 2013 Horace Hockley Award

The managing Council of the ISTC has voted for JoAnn Hackos to receive this year’s Horace Hockley Award.

The award is presented to someone who, in the opinion of the ISTC Council, has made a considerable contribution to the Technical Communications industry over a long period of time. The award is in recognition for promoting the industry across other industries and boundaries, and for promoting quality in the industry, whether it be in training or within the workplace. The award is presented annually and an election is held by the ISTC Council before presentation, to agree on the award. Nominations can be made by anyone in the Institute over the year.

View the award presentation and acceptance here.

Find out more about the award and previous winners here.

October 2013 Best Practices Newsletter
Table of Contents



Joining In: Your Place in the Customer Conversation

Christopher Gales, Splunk, Michele Marques, BMC Software & John Frazzini, VMware, Inc.

Building a Business Case for Senior Management

JoAnn Hackos, CIDM

The Roles and Responsibilities of an Information Architect

Severin Foreman, Altera Corporation

Information eXperience Design

Mathew Varghese, Citrix Systems

Collaborating with Casual Authors

Nolwenn Kerzreho, Componize Software

If you are not a CIDM member, you can subscribe to the Best Practices newsletter online. An electronic version of the Best Practices newsletter is $99 USD. An electronic and print version is $129 USD.

**Please note that the printed newsletter and the enewsletter do not contain the same content.**

Welcome New CIDM Member—Jack Henry & Associates

Jack Henry & Associates, Inc. (NASDAQ: JKHY) was founded in 1976 as a provider of core information processing solutions for community banks. Today, the company’s extensive array of products and services are processing transactions, automating business processes, and managing mission-critical information for more than 11,900 financial institutions and corporate entities.

Learn more about CIDM (Center for Information-Development Management) here.

Join CIDM’s LinkedIn Group Today!

CIDM’s LinkedIn Group is growing exponentially! Join over 2,000 members today to take part in informative discussions about our industry.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Click here to follow CIDM on Twitter.Click here to follow JoAnn Hackos on Twitter.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM is now on Facebook! Click here to join our group.