Information Management News
October 2014

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

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CIDM News and Events

For a complete Calendar of Events, click on these links:



The CMS/DITA Europe Conference 2014 will be held November 18-19 in Munich, Germany. For more information click here.

The CMS/DITA North America Conference 2015 will be held April 27-29 in Chicago, Illinois. More information coming soon!

Upcoming Workshops

DITA Getting Started
October 6-7, 2014
Krakow, Poland

The DITA: Getting Started workshop delivers a comprehensive introduction to the DITA 1.2 standard, providing participants with an in-depth look at the end-to-end DITA information development environment.

Developing Quality Documentation in an Agile Environment
October 14-15, 2014
Montreal, Quebec

This workshop focuses on the Scrum Agile methodology and how documentation departments can adjust to this high-speed development environment.

Minimalism: Creating Information People Really Need
December 9-10, 2014
Research Triangle Park, North Carolina

Minimalism is the first step to creating user friendly content that is fully structured. It is designed for anyone faced with manuals that users complain are too big and too detailed—or that aren’t used at all.

Upcoming Webinars

Beyond Words Part 8: Rich Data & Analytics

Presented by JoAnn Hackos, Comtech Services, Inc. and Andrew Thomas, SDL
October 8, 2014, 1pm EDT

Developing an Authoring Environment that is both Rigid and Flexible

Presented by Frank Miller, Comtech Services, Inc.
October 16, 2014, 12pm EDT

Metadata Part 2: Metadata and the Future of Content

Presented by Nenad Furtula, Bluestream and B. Noz Urbina, Mekon Ltd.
October 30, 2014, 12pm EDT

Writing for an Audience of Machines: Developing content for question-answering systems

Presented by David Steinmetz and Rob Pierce, IBM
November 12, 2014, 12pm EDT

Click here for recorded webinars.


Adobe Tech Comm Survey 2014

Accelerated Growth Triggers Flatirons Expansion in North America

Vasont Systems Announces Integration with’s GlobalLink Suite

Honeywell Aerospace Selects Flatirons for Training Development Services

Education and Training Content Survey

Keith Schengili-Roberts Joins IXIASOFT

Click here for more announcements.

2014 Best Practices Conference
JoAnn Hackos, Comtech Services, Inc.

The 2014 Best Practices conference was an astounding success. Our focus on a changing environment for information development structure hit just the right note for our participants. Melissa Rach directed our attention during her keynote address and her workshop toward strategies for finding the support and funding for new initiatives in our organizations. Her exercise proved that you can come up with a good estimate even if you don’t have exact numbers to prove your business case. Everyone was surprised that it was possible to estimate quite accurately the number of piano tuners in Chicago!

Read the article.

Component Content Management System (CCMS) Deployment: Plan it, Deploy it, Reap the Benefits
Pam Noreault, ACI Worldwide & Chip Gettinger, SDL

Deployment Journey
There is a journey to every Component Content Management System (CCMS) deployment, with some good and bad stories to tell. If planned, socialized, governed, and spearheaded correctly, a CCMS deployment will reap benefits for your company and your customers.

Read the article.

Why Content Reuse Plays to the Tendencies of Human Nature—And the Benefits of Reusing Technical Content for Training
Paul Saunders, Flatirons Solutions

Over the years I have become increasingly convinced that the majority of technical innovations that surround us in the modern age have come about because technologists are inherently lazy. Some of the most inspirational public figures in the technology world may have convinced us that they are naturally inquisitive and curious people, but the genius inventions of outliers like Steve Jobs and Mark Zuckerberg are exceptions to the norm. Their phenomenal success proves this point. The majority of technologists seek incremental efficiencies for their daily lives because they are lazy people. Entrepreneurial innovators extend their own laziness to their target customers and deliver solutions that can make their lives easier, too.

Read the article.

October 2014 Best Practices Newsletter
Table of Contents



The Role of Technical Communication in User-Centered Design: Ten Years Later

Rachel Grimes, Fiserv

Mastering Change—Lessons from

JoAnn Hackos, CIDM

Adopt a UTA Approach to Improve Customer Experiences

Hebe Hui He, Huawei Technologies Co., Ltd.

Better DITA Graphics for a Multi-Screen World

Joe Pairman, Mekon Ltd.

Case Study: Funding Improvements to Legacy Documentation

Fiona Hanington, Ericsson

Responsive HTML5 eLearning: History and Case

John Heinstein, Innovatia

If you are not a CIDM member, you can subscribe to the Best Practices newsletter online. An electronic version of the Best Practices newsletter is $99 USD. An electronic and print version is $129 USD.

**Please note that the printed newsletter and the enewsletter do not contain the same content.**

CIDM E-news Wants To Hear From You

Working on an exciting project? Developed a new strategy? Creating content in new ways? Delivering content in new media? Let us know what interesting developments you’ve been working on. We would love to have a short article from you (1,000 words or so) for the e-newsletter. Our readers would love to know what is working and even what hasn’t. Send a note to CIDM Editor, Lisa Larson, at with your idea.

Welcome New CIDM Member—FedEx

FedEx Ground is a leading North American provider of ground small-package delivery services, providing service to the U.S. and Canada. FedEx Home Delivery, the industry’s first ground service dedicated to residential delivery, is available from FedEx Ground and is backed by a money-back guarantee. FedEx Ground segment financial results include FedEx SmartPost, which specializes in the consolidation and delivery of high volumes of low-weight, less time-sensitive business-to-consumer packages using the U.S. Postal Service for final delivery to any residential address or P.O. Box in the United States.

Learn more about CIDM (Center for Information-Development Management) here.

Join CIDM’s LinkedIn Group Today!

CIDM’s LinkedIn Group is growing exponentially! Join over 2,500 members today to take part in informative discussions about our industry.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Click here to follow CIDM on Twitter.Click here to follow JoAnn Hackos on Twitter.

bestpractices CIDM is calling for contributions to the bimonthly publication, Best Practices. Please contact our Editor, Lisa Larson, for more information.

CIDM is now on Facebook! Click here to join our group.