Information Management News
A monthly e-newsletter from The Center for Information-Development Management (CIDM)
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Quality Management—Establishing a Link to the Customer
Most of the key characteristics in the IPMM focus on issues of process management: planning projects, estimating and tracking effectively, ensuring quality, and managing costs. However, two of the characteristics allow us to examine the effectiveness of an organization in serving the needs of customers: information design and quality management. In the August newsletter, I discussed how information design enables organizations to adopt innovative ideas about delivering key information to customers.
Is your organization centralized or decentralized? If you follow a centralized model (or one that is largely centralized), there are different considerations you can use when making staffing decisions for a medium-to-large project.
Research. Write. Rewrite. Publish. Go home. Repeat.
Such is a day in the life of many veteran writers. The monotony of repetitive tasks can take its toll on anyone in any profession.
I am the lone writer for a medical device company. My job title, “Technical Communications Specialist,” is a reflection of the many different tasks I handle—almost everything that communicates and goes outside of our offices is run through me. Our company is a research and development center (based in Israel) for an international company. As a result, the high-tech, innovation-centered, multi-cultural, and multi-lingual atmosphere in our organization provides numerous challenges.