Information Management News
Volume 6, Issue 9
September 2006

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

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News & Events

Register now for DITA Europe 2006 to be held November 2–3, in Frankfurt, Germany.

Best Practices 2006Registration is still open for the 2006 Best Practices conference to be held September 18–20, 2006, in San Diego, California.

Content Management Strategies Conference 2007 Call for Speakers

Click here to read the announcement. Has Posted a Soapbox Forum on “Do We Really Need all That Glue?” by JoAnn Hackos

A debate in topic-oriented authoring is underway surrounding how to deal with “glue text.” Read the article, then share your perspective with author, JoAnn Hackos, and others in the Transitional Text forum. Click here to go to the forum.

“Why VPs Fear Document Production” Webinar

This is a free webinar event featuring industry experts, including Dr. JoAnn Hackos. You can register for this event at Astoria’s website.

Interested in Using DITA for Training Materials?

The OASIS DITA TC convenes a subcommittee on “learning and training content.” The subcommittee has just started work and seeks additional members, especially those with background in developing content for training and standards-based e-learning. Participation is open to all members of OASIS. Click here to learn more!

Enter to Win an iPod Shuffle by Taking a Digital Data Survey

In partnership with Data Conversion Laboratory, we’ve put together a survey on “Digital Information” and would appreciate your input. Five respondents will be selected to win an iPod shuffle. Click here to take the survey. It will be up until September 8.

PUBSNET Documentation and Training Conference 2006

7th Annual Documentation and Training Conference hosted by PUBSNET to be held October 3–5. For more information visit the Conference Website.

Comtech Services Releases DITA User Guide

We are accepting orders forIntroduction to DITA: A User Guide to the Darwin Information Typing Architecture. Order your copy today!

Host a Workshop

Organizations that host a workshop in the JoAnn Hackos Workshop Series receive four registrations for the price of one. Find out how to become a host.

Upcoming Workshops

XML for Writers
Kylene Bruski,
September 13–14
San Diego, CA

Content Management Workshop
JoAnn Hackos
October 4–5
Boston, MA (UMASS)

Minimalism: Creating Manuals People Can Use
Bill Hackos
October 17–18
Roseville, MN

DITA: Getting Started
Kylene Bruski
November 14–15
Research Triangle Park , NC

Minimalism: Creating Manuals People Can Use
JoAnn Hackos
November 14–15
Mission Viejo, CA

Structured Writing for Single Sourcing
JoAnn Hackos
December 12–13
Germantown, MD

DITA: Getting Started
Jen Linton
January 10–11
Phoenix, AZ

For more information on these and other workshops, visit the JoAnn Hackos Workshop Series web site.

Asking the Right Question
JoAnn Hackos, PhD
CIDM Director

In the August 15, 2006 issue of CIO Magazine, Michael Schrage discusses the problems that IT organizations have in gaining credibility and respect from their internal colleagues and customers. It may not surprise you to learn that IT organizations are often regarded as infrastructure managers at best and as major impediments to innovations at worst. Schrage believes that for IT to pursue innovation that truly benefits employees and customers, they need to ask those employees and customers the right question.

Read the article

More articles

Best Practices for Implementing a CMS for Technical Publications – Part 1
Scott Wahl, Research In Motion, Ltd.

In this series of three articles, Scott Wahl explores best practices for implementing a content management system (CMS) for technical publications. In part 1 of 3, “Laying the Groundwork”, Scott addresses the question “What should technical publications departments have in place before considering a move to a content management system?”

Read the article

Defining Software User Expertise
Pawan Nayar, Cadence Design Systems

A question often asked on technical communicators’ forums and in objective-setting discussions for both new hires and experienced technical communicators is, “How do I define an expert user?” In this article, I attempt to identify the various stages through which a user of any software tool commonly evolves.

Read the article

Encyclopaedia Britannica Uses XPP to Automate Print Reference Publishing
XyEnterprise Case Study

This case study describes how Encyclopaedia Britannica (EB) is using XPP to meet their evolving print and electronic publication needs. It discusses their selection criteria, implementation experience, and results realized to date.

Read the article

I Column as I CM: Community Portals and Platforms
Bob Doyle, CEO

Where does content management end and community management begin? For some IT diehards, “everything is content,” including human resources data that tells all about every member of an organization. For others, content is about text, whether online documents, structured XML files, posts to weblogs, or attached multimedia files, such as audio and video podcasts. Stuff about people does not belong in a content management system (CMS).

Read the article