Information Management News
September 2012

A monthly e-newsletter from The Center for Information-Development Management (CIDM)
JoAnn T. Hackos, PhD, CIDM Director

If you would like to receive the CIDM e-newsletter in plain-text format, visit and choose the plain-text format.

Important Subscription Information
Subscribe to the e-newsletterUnsubscribe from the e-newsletterChange your email address

CIDM News and Events

For a complete Calendar of Events, click on these links:




Other Events


The Best Practices Conference 2012 will be held September 10-12 in Monterey, California. For more information click here.

The CMS/DITA Europe Conference 2012 will be held November 12-13 in Frankfurt, Germany. For more information click here.

The CMS/DITA North America Conference 2013 will be held April 15-17 in Providence, Rhode Island. For more information click here.

Upcoming Workshops

Developing Quality Documentation in an Agile Environment
September 18-19, 2012
Research Triangle Park, NC

This workshop focuses on the Scrum Agile methodology and how documentation departments can adjust to this high-speed development environment.

Building Reusable Learning Objects in DITA
October 2-4, 2012
Palo Alto, CA

In this workshop, you are introduced to the OASIS DITA standard and begin using it to create basic training content, including training plans, concept, task, and reference content, and assessments.

Upcoming Webinars

Getting Change to Happen—DCL Learning Series
Second Session—Communicating the Need for Change

Presented by Data Conversion Laboratory & CIDM
September 20, 2012, 1pm EDT

Getting Change to Happen—DCL Learning Series
Third Session—A Series of Case Studies

Presented by Data Conversion Laboratory & CIDM
October 18, 2012, 1pm EDT

Click here for recorded webinars.


David Saracco Joins RSI Content Solutions to Expand RSuite Sales Team

Acrolinx Q2 Results Include Record Revenue, V2.9 Release, Significant Deals

Solve the TechComm Conundrum and win iPads from Adobe

Click here for more announcements.

No Information Model is Forever
JoAnn Hackos, Comtech Services, Inc.

Joe Pairman, information architect and general factotum at HTC, and I have been having a running discussion of the benefits of minimalism. When I recommend that groups begin their DITA implementation with minimalism training, it is to reinforce or learn about the ways that written communication ought to work in delivering content to consumers.

Read the article.

Tracy Baker Shares 20 years of Tech Comm Experience
Samantha Ferrier, Componize Software

Transitioning to XML documentation is not easy, and Tracy Baker is in the middle of doing just that at F5 Networks. Her insight on the evolution of tech comm, DITA XML as a mindset, and the challenges of team management are all the more interesting when one considers the fact that she has been in the industry for almost twenty years. This is the synopsis of an interview with Baker at Componize Software.

Read the article.

Your Documentation Belongs in a Museum!
Dawn Stevens, Comtech Services, Inc.

If you perceived the title of this article as a critique of your work, what would you think? At first blush, you might be insulted. After all, what do we put in museums but relics of the past—artifacts that show how things used to be? You might interpret the title to imply that your content is out-of-date or out-of-touch with current trends. Although museums also house items of great worth that the masses clamor to see, very few would interpret the title in a more complimentary light.

Read the article.

Rare Bird Award 2012: Summary of Submissions
Anne Grosvenor, Comtech Services, Inc.

Thank you to all who submitted for the 2012 Rare Bird Award. Our community members continue to strive toward improving process and efficiency with outstanding innovations and leadership. Following is a brief description of the entries.

Read the article.

Welcome New CIDM Member—Crowell Solutions

Crowell Solutions is a product and services company that specializes in XML, content management, knowledge management and business intelligence implementations. Crowell Solutions’ newest product is RocketSled™: A full-featured XML editor that operates in MS Word. RocketSled allows anyone in the enterprise to create structured XML content. Expand the potential of technical publications by providing true single-sourcing capabilities to contributors from engineering and other subject matter expert contributors. Enable other enterprise departments to harness the power of structured XML. From Legal to HR, marketing, sales and beyond, RocketSled makes it easy for your organization to reap the benefits of creating information in XML. Crowell Solutions is based in Dallas, Texas and has extensive experience with standards such as DITA, S1000D, Mil-Spec, SPL, HL7, as well as customized syntaxes.

Learn more about CIDM (Center for Information-Development Management) here.

Join SDL and industry thought leaders to learn how you can bring together contributors, departments, content, technologies, and people on the path to delivering a superior customer experience. There is no cost to attend this event, but registration is required:

bestpractices CIDM is calling for contributions to the bimonthly publication, Click here. Please contact our Editor, Lisa Larson, for more information.

CIDM is now on Facebook!c to join our group.

Join CIDM’s LinkedIn Group Today!

CIDM’s LinkedIn Group is growing exponentially! Join over 1,000 members today to take part in informative discussions about our industry.

bestpractices The Center for Information-Development Management unites the info dev community to share information on industry trends, best practices, and developments. Click here to follow CIDM on Twitter.Click here to follow JoAnn Hackos on Twitter.