Content Type

Company

Author

Future Trends of Generative AI in Technical Communication - Paul Bongers - Acrolinx - February 2024 - Webinar

Paul explores the trends of generative AI and emerging technologies in technical communication.

CIDM Sponsor Profile – Semantic Web Company - PoolParty Summit 2024 - Semantic Web Company - March 2024 - Article

Semantic Web Company (SWC) is happy to announce the third edition of the PoolParty Summit! Taking place this year on March 19-21, the PoolParty Summit 2024 will span three days of virtual talks, presentations, demos, and the like.

Navigating Budget Impacts During Corporate Changes - Trish Grindereng - Comtech Services - March 2024 - Article

Trish reports on a recent CIDM roundtable where members discussed cost management for technical writing teams.

Jackson Klein, Stilo’s CTO, gives a demonstration on how to get a customized DITA XML conversion pipeline using Stilo's automated Migrate SaaS tool.

DITA for Dynamic Content Delivery – Challenges, Optimizations, and Real-Life Use Cases - Gaspard Bébié-Valérian - Fluid Topics - March 2024 - Webinar

Gaspard Bébié-Valérian will address in this webinar the specifics for content delivery of two key elements, metadata and granularity, and how to enrich and optimize them to build exceptional experiences with your DITA content.

Data-Driven Content Management and Delivery – Servitizing DITA Content with Knowledge Graphs - André Schlotz, Hareesh K, Harald Stadlbauer - RWS - February 2024 - Webinar

André, Hareesh, Harald discuss how the Sandvik Mining and Construction company makes their DITA-based technical content fit to support their global servitization strategy. Acrolinx - Create Great Content at Scale

Michael gives a live product demonstration of Antenna House’s Regression Testing System for automated, fast, and accurate PDF to PDF & Image to Image Visual Comparisons.

CIDM Sponsor Profile – MadCap IXIA CCMS - Dipo Ajose-Coker - MadCap IXIA CCMS - February 2024 - Article

Dipo discusses MadCap Software's mission to be the leading software provider for end-to-end content management solutions that empower organizations, break down content silos across the enterprise, and deliver content when and where it is needed.

Why the Future of AI Relies on Structured Content - Chris Carroll, Mike Iantosca, Dipo Ajose-Coker - Acrolinx - January 2024 - Webinar

Chris, Mike and Dipo discuss the impact and importance of high quality structured content. Acrolinx - Create Great Content at Scale

Breaking Barriers: Content Pros as GenAI Pioneers - Fabrice Lacroix, Amber Swope, and Lief Erickson - Fluid Topics - January 2024 - Webinar

Fabrice, Amber, and Lief explore why content developers and information architects must be at the forefront of GenAI Projects.

Quality-Checking your Content Conversion - Tristan Mitchell - DeltaXML - January 2024 - Webinar

Tristan walks through some of the pitfalls of content conversion and shows how the DeltaXML new tool, ConversionQA, can help you ensure that your content conversion hasn’t misplaced a single character.

There Are No Snakes in the CMS! - Lindsay Lightbody - Agilent Technologies - December 2023 - Article

Lindsay shares her lessons learned when moving to a content management system.

From Short-Order Cooks to Top Chefs - Melanie Davis - Reltio - December 2023 - Article

Melanie challenges technical writers to claim their space at the product definition table and not relegate themselves to being content short order cooks when they really are top chefs.

How to Boost Content Discovery Experiences – Best Practices - Anu Singh - Fiserv - December 2023 - Article

Anu discusses best practices to boost content discovery experiences.

Intelligent Content Services based on Knowledge Graphs & Large Language Models - Helmut Nagy and Eric Tengstrand - Semantic Web - December 2023 - Webinar

Helmut and Eric show how the combination of generative AI and symbolic AI can ultimately lead to eXplainable AI (XAI), which can help us in our daily work, and lead to the creation of intelligent content.

Riley the Writer, a Jolly Happy Soul? - Dawn Stevens - Comtech Services - Winter 2023 - Article

Dawn re-imagines the song, "Frosty the Snowman" as a Christmas carol with a cheery technical writing twist.

Terminology Management in Complex Scenarios - Klaus Fleischmann - Kaleidoscope - December 2023 - Webinar

Klaus presents procedural and technological solutions with Kaleidoscope's Content Quality Platform, Kalcium.

Unveiling Editorial Magic in the Realm of Generative AI - Chris Willis, Peter Tauter, and Sean Angus - Acrolinx - December 2023 - Webinar

Chris, Peter, and Sean unveil the secrets to success throughout the editorial process, especially in a world where Generative AI has become a transformative force in content creation.

CIDM Sponsor Profile – Antenna House - Michael Miller - Antenna House - December 2023 - Article

Michael discusses how Antenna House has been developing Formatter for over twenty-five years, and today, it is the only product on the market that supports both the XSL-FO and CSS standards with nearly identical capabilities.

Roughing It Out with Reviewers - Geetha Haridas - Qualcomm - November 2023 - Article

Geetha discusses the importance of communication in the documentation review process and gives some hints and tips for writers to build constructive professional relationships with their reviewers.

XSL-FO/CSS Comparison - Michael Miller - Antenna House - October 2023 - Webinar

Michael builds on the previous webinar, "CSS or XSL-FO: Which should I use for producing print publications?" and compares the two strategies for document formatting.

TJ demonstrates Stilo's comprehensive, end-to-end process for converting pharmaceutical documentation.

CIDM Sponsor Profile – Heretto - Sarah Cuellar - Heretto - October 2023 - Article

Sarah explains how Heretto is one powerful CCMS platform to deploy product and API docs to a self-service portal designed to delight customers.

Calming the Cacophony of Content Changes - Tristan Mitchell - DeltaXML - October 2023 - Webinar

Tristan shares DeltaXML's top tips for managing changing content and calming the cacophony it can create.

Allowing Variations in DITA Output Formatting - Brianna Stevens-Russell - Comtech Services - Fall 2023 - Article

Brianna shares priority tradeoffs in designing DITA-OT outputs: consistency vs. flexibility.

Events, Data, and Information: We Have a Problem - Chris Despopoulos - Fall 2023 - Article

In the first installment in a series of articles, Chris clarifies what it means when we say informed user.

Planes, Trains, and Transformations - Tracey Langenbach - FIS - Fall 2023 - Article

Tracey shares the second installment of insights and lessons learned in her company's content transformation journey.

Building Business Value through a Data-Driven Content Strategy - Aditi Kashikar - Automation Anywhere - October 2023 - Article

Aditi discusses how product content accounts for almost 40% of their company’s online traffic and as creators of that content asset, they see this as an opportunity to create immense business value for the company.

A Moving Experience - Dawn Stevens - Comtech Services - Fall 2023 - Article

Dawn reminisces about the many moves she has made in her life and draws parallels to a company's content migration.

The Symbiosis Between AI and Terminology - Klaus Fleischmann and Mikael Lundahl - Kaleidoscope - September 2023 - Webinar

Klaus and Mikael discuss how to capture your company's "wild" terminology, tame it, and integrate it into your existing terminology, and how AI can support in this and other terminology management tasks.

Automation in Technical Documentation - Trish Grindereng - Comtech Services - September 2023 - Article

Trish reports on a recent CIDM roundtable where members discussed the importance of automation in the technical documentation.

GenAI: 6 Real-life Transformations for Tech Doc and Your Organization - Fabrice Lacroix - Fluid Topics - September 2023 - Webinar

Fabrice Lacroix will discuss six practical use cases showcasing the remarkable impact of AI in revolutionizing the world of Tech Doc.

What consumers want from self-service customer support - Scott Abel - Content Strategy Evangelist, Heretto - September 2023 - Article

Scott shares the 2023 customer support survey findings commissioned by The Content Wrangler and Heretto to identify and understand common consumer thoughts about customer service and self-service support.

Where Do Technical Writers Belong? - Dana Aubin - Comtech Services - August 2023 - Article

Dana discusses the pros and cons of where technical writers belong in organizations.

Standardizing Office Inputs from Authors into Usable Document Data - Alex Critchfield - Antenna House - August 2023 - Webinar

Alex discusses the pros and cons of various Office conversion processes.

Celebrating Technical Communication Excellence: The CODiE Awards Best Knowledge Center/Help Site - Scott Abel - Content Strategy Evangelist, Heretto - August 2023 - Article

Scott announces that the Software Information Industry Association (SIIA) added a new category to their annual Best of the Web contest, the 2023 CODiE Awards: Best Knowledge Center/Help Site.

Illuminate the Blind Spots in Your Content Strategy with Harmonizer - Christopher Hill - DCL - July 2023 - Webinar

Chris discusses how with Harmonizer, organizations can streamline the content management process to identify duplicate redundant content and analyze large document collections across any file format.

Communicating and Collaborating with a Global Project Team - Geetha Haridas - Qualcomm - July 2023 - Article

Geetha discusses communication issues that commonly occur in global teams and provides hints and tips to improve communication and collaboration.

Overcoming Roadblocks on the Journey to a Structured Standard - TJ Dhaliwal - Stilo - Summer 2023 - Article

TJ discusses some common roadblocks when transitioning to a structured standard and the strategies to overcome them.

Best Practices for Inclusive Language Use - Scott Abel - Content Strategy Evangelist, Heretto - Summer 2023 - Article

Scott discusses how companies and organizations worldwide are updating internal and external communication policies, training, and style guides to help employees produce more inclusive language.