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Year

A Publisher’s View of DITA - Hamilton, Richard - XML Press - August 2017

How to Implement Usability Findings - Caldwell, Jess - Jack Henry & Associates, Inc. - August 2017

How do you get the data in your spreadsheet to translate into improvements in the user interface?

But before implementing a content management strategy, SAE needed to convert this content into a form where it could easily be published in multiple formats

Whose Line Is it Anyway? - Stevens, Dawn - Comtech Services, Inc. - August 2017

What is life, after all, but scene after scene of unscripted situations that we must react and adapt to?

Running your organization’s information system is just (well almost) like running a whole railroad system.

7 Core Characteristics of Virtual Teams in 2017 - Brewer, Pam - Mercer University - July 2017

Core characteristics of virtual teaming, based on research and experience, may be more important than helpful tips.

2017 Publishing Trends - Stevens, Dawn - Comtech Services, Inc. - July 2017

This article summarizes the 2017 annual publishing trends survey results, and looks at how responses have changed over the years the survey has been conducted.

Agile Information in the Age of Industry 4.0 - Gallon, Ray - The Transformation Society - July 2017

Industry 4.0 includes the marriage of the Internet of Things (IoT) and artificial intelligence (AI), which means that machines will be making decisions and exchanging information without human involvement.

Connecting with Users to Improve Content - Gale, Patty - Autodesk - June 2017

To improve the quality of your content, you need to understand your users. And to understand your users, you need to connect with them.

2017 Publishing Trends - Stevens, Dawn - Comtech Services, Inc. - June 2017

This article summarizes the 2017 publishing trends survey results, and looks at how responses have changed over the years the survey has been conducted

It’s a Social Game - Stevens, Dawn - Comtech Services, Inc. - June 2017

Social media lets me be social without actually being social, and in an industry that has traditionally been filled with introvers, it may meet a critical need in today's marketplace

DITA Production Metrics: Looking at Topic Ratios - Shengili-Roberts, Keith - IXIASOFT - June 2017

What I think is still a largely under-appreciated aspect of DITA is that it enables documentation teams to measure ongoing content production and quality

Striking a Balance: Simplicity vs. Richness in XML Architecture - Cuellar, Autumn - Quark Inc. - June 2017

Our devices are getting smarter, and developers are finding interesting ways to improve the effectiveness of applications that make our lives easier.

One of the biggest obstacles to DITA adoption is its perceived complexity.

It’s a Social Game - Stevens, Dawn - Comtech Services, Inc. - June 2017

Social media lets me be social without actually being social, and in an industry that has traditionally been filled with introvers, it may meet a critical need in today's marketplace

It’s a Great Time to be an Information Developer - Stevens, Dawn - Comtech Services, Inc. - May 2017

As information developers, we are a part of the total user experience; in fact, we are a critical part as we are the touchpoint when users are frustrated with the rest of their user experience.

Case Study—Data Conversion Laboratory/Cybex Giving Content Conversion a Cardio Boost - Trombley, Brian - Data Conversion Laboratory - May 2017

Combining automation and experienced project teams, DCL sets the industry standard in converting complex content, capturing text from virtually any medium and transforming it so that it can be easily searched and shared through modern publishing formats.

Terminology Management in a DITA Environment - Eike, Stefan - DAKOSY AG - May 2017

Terminology management means “to control the words that are used in written or spoken language”.

A Structured Change Framework - Dahl, Brian - Grundfos Holding - April 2017

This article describes a journey towards standardization of the change process at Grundfos, a large pump manufacturer based in Denmark - with a global representation and footprint.

Make Your CCMS Go the Extra Mile - Nybäck, Joakim - Citec Oy - April 2017

Whereas a CCMS system is initially configured by a vendor to meet the needs of the customer, it is only through long-term use that a documentation team will learn to appreciate the strong and weak points of a system

Flexible and Scalable—Partnering with Suppliers for Success - Roemer, Deb - Sigma Technology - April 2017

Sharon Figueira describes our “outsourcing” experience in terms of speed, quality, and cost, and I’ll elaborate on other aspects of the partnership: flexibility and scale

Faster, Better, Cheaper—Partnering with Suppliers for Success - Figueira, Sharon - IXIASOFT - April 2017

Moving away from an in-house staffing model can be a tough decision, but it is a decision more and more managers are making in response to the pressure to do things faster, better, and cheaper.

Let It Go - Stevens, Dawn - Comtech Services, Inc. - April 2017

A reflection on the career path for an information development manager and the necessary mindset we must have in taking on new responsibilities both personally and for the whole department.

Intrapreneurship for Technical Communicators - Ghosh, Liane - Dell EMC - April 2017

The definition of being an intrapreneur, quite simply, is to play the role of an entrepreneur but from within an organization or corporation.

Continuing the Unified Customer Experience Journey - Orofino, Jill - Dell EMC - April 2017

Read on about the challenges of pursuing a unified customer experience during times of change

The Ultimate Guide to User-Friendly Manuals - Vermeulen, Ferry - Instrktiv - April 2017

User-friendliness in technical documentation is becoming more and more important.

Let It Go - Stevens, Dawn - Comtech Services, Inc. - April 2017

a reflection on the career path for an information development manager and the necessary mindset we must have in taking on new responsibilities both personally and for the whole department.

Another Look at Writer-to-Developer Staffing Ratios - Stevens, Dawn - Comtech Services, Inc. - March 2017

It appears to be an age-old question: what is the ideal ratio of writing resources to product developers?

The Ultimate Guide to User-Friendly Manuals - Vermeulen, Ferry - Instrktiv - March 2017

User-friendliness in technical documentation is becoming more and more important.

In the Industrie 4.0 vision of manufacturing, the pervasive networking of people, things, and machines can create completely new production environments

Leveraging Skills and Knowledge on XML Technologies: Document automation at work - DITA - Universidad Carlos III de Madrid, Spain - February 2017

The technical skills acquired with the use of documentation standards like DITA can be successfully applied in other areas of the company.

Rethinking the Relationship Between Tech Pubs and Engineering - Ackerman, Richard - Digabit, Inc. - February 2017

Investigate a few reasons why information developers and engineers may be better off with an amicable break up.

Evaluating Complexity - Hackos, JoAnn - Comtech Services, Inc. - February 2017

In determining the risks involved in completing a publications project on time and on budget, some years ago my organization developed a simple assessment tool that we call a Dependencies Calculator.

Keeping Track of Time - Hackos, JoAnn - Comtech Services, Inc. - February 2017

Explore how time tracking data provices a foundation for business decisions.

Leaving a Legacy - Stevens, Dawn - Comtech Services, Inc. - February 2017

The needs and expectations of our users will change, the way we create content will evolve, and the skills required to be an effective information developer will expand.

Designing for Information as a Service - Zhang, Sherry - Huawei - February 2017

In everyday communications, being sure the other person comprehends exactly what you want to say can be a reacl challenge. Why is this the case?

The Ultimate Guide to User-Friendly Manuals - Vermeulen, Ferry - Instrktiv - February 2017

User-friendliness in technical documentation is becoming more and more important.

DITA and Topic-Based writing: flip sides of the same coin? - Gillespie, Robert - Nokia - February 2017

The promised land of perfectly crafted topics and customer-focused content sculptured perfectly according to a

Leaving a Legacy - Stevens, Dawn - Comtech Services, Inc. - February 2017

The needs and expectations of our users will change, the way we create content will evolve, and the skills required

The Ultimate Guide to User-Friendly Manuals - Vermeulen, Ferry - Instrktiv - January 2017

User-friendliness in technical documentation is becoming more and more important.

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