Incorporating Social Media into a Technical Content Strategy

We wanted to find out more about the advantages social media offers to technical communication teams, the characteristics of successful social media implementations, how to avoid the pitfalls, and the effort that it takes to integrate such a program into an existing organization. So late in 2013, the Center for Information-Development Management (CIDM) conducted a study consisting of a survey, interviews, and a review of social media practices. Copyright © 2014.

User-Generated Content: A Study of Content Curation 

In late 2013, the Center for Information-Development Management (CIDM) conducted a survey of the solicitation, management, and incorporation of technical content developed by customers. User-generated content has become increasingly important to corporations who want to take advantage of the knowledge that customers have about their products, particularly knowledge accumulated from actual field implementations. Copyright © 2014.

Information Development in China and India

This report is an update to our 2001 Offshore Information Development White Paper. Information Developers working in India and China, as well as North American and European organizations working with information developers offshore, were surveyed and interviewed. The findings of this study are found in this updated report. We discuss common challenges faced by companies already using offshore information developers and take a look at the hidden costs often neglected when considering the cost of doing business offshore. Copyright © 2007.

CIDM Members – Free


Non-member Price: $295

Translation and Localization White Paper

This report presents the findings of a benchmark study, highlighting the best practices of several translation and localization organizations. The report looks at the cost control mechanisms each of these organizations has implemented to be the successes they are today. Copyright © 2005.

CIDM Members – Free


Non-member Price: $54

Developing Your Content-Management Solution

Read a compact review of the steps necessary to plan and implement a content management system in your organization. This white paper provides you with an outline of the activities you will need to include during your implementation. It suggests the teams that you’ll need to ensure that your solution produces the return on investment that you’ve promised. Copyright © 2002.

CIDM Members – Free


Non-member Price: $25

Organizational Structure White Paper

This report presents the findings of a benchmark study, highlighting the advantages and disadvantages of both centralized and distributed structures. It highlights how to work within the existing structure to ensure documentation goals are met. Copyright © 2001.

CIDM Members – Free


Non-member Price: $295

Making a Business Case for Outsourcing

In this business case, we discuss the reasons that companies choose to outsource, outsourcing strategies, the advantages and disadvantages of outsourcing, and the management issues involved in ensuring that an outsourcing engagement is successful. Copyright © 2001.

CIDM Members – Free


Non-member Price: $95

Making a Business Case for User-Centered Design

We introduce the concept of Crossing the Chasm and investigate the Technology Adoption Life Cycle as a way of determining when to invest in UCD and how to use UCD to present a compelling value proposition to mainstream customers. By using the Balanced Scorecard (BSC) approach detailed in this paper, you have a method of accurately measuring UCD results both during planning and development and after a product is released. Copyright © 2001.

CIDM Members – Free


Non-member Price: $295

Please Note: All White Papers will be sent to you in PDF.

WhitePapers