For the past eight years, CIDM and Data Conversion Laboratory has collected data asking managers, information architects, writers, training developers, and more how they are addressing the challenges of meeting customer information needs. See the 2020 Trends Survey Results.


CIDM also conducts annual benchmark studies with its members. CIDM shares study results during its conferences but members can access the presentations at any time.

2021 Study

graphic with images for Hiring & Training 2021 Member Benchmark Survey Results

2020 Study

2019 Study

2018 Study

2017 Study

2016 Study