Content Type



January CIDM Roundtable: Team Development: Setting Goals - Dana Aubin and Trish Grindereng - Comtech Services - February 2023 - Article

Dana and Trish report on the January CIDM Round Table topic, Team Development: Goal Setting.

English Usages, Enigmatic Rummages - Sairam Venugopalan - Qualcomm - February 2023 - Article

Sairam discusses the difficulties of writing for an international audience that requires not only strict adherence to the rules of the English language but also places additional demands on the writer.

What Your Web Analytics Won’t Tell You - Chad Dybdahl - Acrolinx - January 2023 - Webinar

Chad discusses how collecting qualitative analytics about your content can help drive more actionable feedback by adding a third dimension to the insights you receive about your content.

Transforming the Customer Service Center with Self-Service Documentation - Fabrice Lacroix and Alex Masycheff - Fluid Topics - January 2023 - Webinar

Fabrice and Alex discuss how by introducing structured content, standardizing the content processes, and changing the way the content was delivered to customers, the company changed the service culture from “call for solution” to “information self-service”.

How a CCMS Supports Technical Writers - Petra Dutz - Quanos - February 2023 - Webinar

Petra demonstrates a CCMS in action and shows why the separation of content, structure, and layout is such a great advantage for everyday technical writing tasks.

Uncompromise your content: Maximize your CCMS investment with information architecture - Wiegert Tierie and Amber Swope - RWS - January 2023 - Webinar

Wiegert and Amber share tools for transforming authored content so that it is CMS ready.

Information Design for Documentation - Geetha Haridas - Qualcomm - January 2023 - Article

Geetha describes a process for applying information design to software product documentation to satisfy specific user requirements.

Localization Survey 2022: Results, analysis, and projections - Dawn Stevens - Comtech Services - January 2023 - Webinar

Join Dawn as she walks through the 2022 Localization Survey results.

Outsourcing: Working with another company’s content - Jennifer O Neill - Carrier - December 2022 - Article

Jennifer discusses how to ensure that the content of an outsourced product meets your company's expectations and standards.

Reveal Your Value by Building Cross-Functional Partnerships - Miriana Nedeva - VMware - December 2022 - Article

Miriana reveals practical steps you can take to achieve a better understanding of your customer's documentation needs and be better appreciated by the cross-functional team you work with.

From Information Wars to Knowledge Wars - Michael Iantosca - Avalara - December 2022 - Article

Michael explains why with the coming of Web3, business leaders should take notice and be aware that they are in an existential business battle for their survival.

The 12 Days of Christmas - Dawn Stevens - Comtech Services - December 2022 - Article

Dawn continues her annual tradition of reworking holiday classics. This year she offers her versions of "The Twelve Days of Christmas."

The Future Will Be Different Than Expected, CCMSs too! - Sebastian Göttel - Quanos - December 2022 - Webinar

Sebastian Göttel highlights the megatrends of the 20s and try to draw new conclusions for CCMSs‘.

Remembering Bill Hackos - Dawn Stevens - Comtech Services - December 2023 - Article

Remembering Bill Hackos

Recognizing Potential Reuse in Your Content Before Conversion - Jacob Brennan - Stilo - December 2022 - Webinar

Jacob demonstrates how you can identify reusable or redundant content in your own documentation and pinpoint potential cost savings using detailed graphical reports with Stilo’s Analyzer.

Content Reuse beyond Content Reuse - Stefan Gentz - Adobe - November 2022 - Webinar

Stefan discusses why we need to rethink technical content and shares some ideas on increasing the value of information both within the organization and for the customer.

Quality Management: From Coincidence to Strategy in Global Content - Klaus Fleischmann - Kaleidoscope - October 2022 - Webinar

Klaus shares which aspects and stakeholders you need to take into consideration on your way to successful quality management of multilingual content.

Success With Your Content – What Does It Take? - Anu Singh - Fiserv - November 2022 - Article

Anu discusses success with content for a learner, what it means, and how we need to effectively curate information to help our users with just-in-time information and learning.

Rik looks at other drivers for the move to structure content with real-world examples of what can be achieved.

CIDM Sponsor Profile – Acrolinx - - Acrolinx - November 2022 - Article

This article explores how Acrolinx can help technical communicators create better user experiences with clear and effective content.

CIDM Sponsor Profile – IXIASOFT - Jean-Marc Robillard - Ixiasoft - October 2022 - Article

Jean-Marc Robillard discusses Ixiasoft's commitment to their mission of helping customers succeed in their technical documentation goals.

Semantic markup. Why do I need it, and how do I do it? - Helen St. Denis - Stilo - October 2022 - Webinar

Helen shares why semantic markup is now preferable and how we add it to our docs.

Utilizing DITA with CPQ – How your CCMS can form the centerpiece of your Configure, Price, and Quote system - Dr. Thoma Blumer, QAD and Rik Page, Bluestream - Bluestream - October 2022 - Webinar

Thomas and Rik discuss how CPQ systems can be enhanced with the content stored within your CCMS.

CIDM Sponsor Profile – Kaleidoscope - - Kaleidoscope - October 2022 - Article

In this article, Kaleidoscope describes a proven approach for strategic content quality with a special focus on multilingual challenges.

When Doc Meets Web – Myths, Reality, and Key Choices - Fabrice Lacroix - Fluid Topics - September 2022 - Webinar

Fabrice Lacroix will uncover the intricacies of transitioning to a web-based documentation and the cultural and technological clashes it represents.

Hindsight: A Content Transformation Journey - Tracey Langenbach - FIS - September 2022 - Article

Tracey shares insights and lessons learned in her company's content transformation journey.

Inclusive Terminology and its Adoption in the Workplace - Kripa Venkat - Texas Instruments - September 2022 - Article

Kripa discusses the basic definitions of the three terms diversity, equity, and inclusion and their relevance to people in the workplace.

Navigating a Changing Landscape – from Documentation to Information Experience - Neeraj Bhatia and Michelle Bacigalupi - Guidewire - September 2022 - Article

Neeraj and Michelle discuss how transition leads to changes in the way we think about, create, and publish content.

3D in Technical Documentation - Sebastian Göttel and Hermann Arya - Quanos - September 2022 - Webinar

Sebastian and Hermann discuss what steps are necessary in a CCMS to not only visually enhance online documentation with interactive 3D data, but also to enable new access to information.

DITA-OT Day 2022 – The Preliminary Agenda Is Available! - Alin Belu - Oxygen - September 2022 - Article

The preliminary agenda for DITA-OT Day 2022 is now available.

Kathy’s Next Adventure - Dawn Stevens - Comtech - September 2022 - Article

Dawn says goodbye to Kathy Madison, who retires at the end of September 2022.

Terminology? – How to make it the source of truth! - Christian Lang - Kaleidoscope - September 2022 - Webinar

Christian explains how terminology can act as the single source of truth, breaking up data silos and providing the same information to every employee.

Key Findings from the Adobe Technical Communication Industry Survey 2022 - Stefan Gentz and Saibal Bhattacharjee - Adobe - September 2022 - Webinar

Stefan and Saibal discuss key insights from the 2022 Adobe Technical Communication global industry survey.

August CIDM Roundtable: User-Generated Content - Dana Aubin - Comtech Services - September 2022 - Article

Dana reports on our August CIDM Round Table. CIDM members discuss their experiences and questions about August's topic, user-generated content.

Digital Transformation Survey 2022: Results, analysis, and projections - Dawn Stevens, Mark Gross, Chip Gettinger - Comtech Services, Data Conversion Laboratory, RWS - August 2022 - Webinar

Join Dawn, Mark, and Chip as they walk through the 2022 Digital Transformation Trends Survey results. No matter what industry you work in, digital transformation is happening on many levels, and understanding how your peers are applying resources, budgets, and strategies can contribute to your success.

DITA TC Wants You! - Kristen James Eberlein - Chair, OASIS DITA Technical Committee - August 2022 - Article

Kristen James Eberlein, Chair, OASIS DITA Technical Committee, and owner of Eberlein Consulting LLC details the criteria for becoming a DITA Technical Committee(TC) voting member.

Agile Tips for Writing Teams - Mary Dickens - Connectbase - August 2022 - Article

Mary shares Agile tips to organize and bring together a team with members having different areas of responsibility or who are siloed from one another.

Rich Media, Delivering the Right Amount - Vaijayanti Nerkar - BMC Software - August 2022 - Article

Vaijayanti explores if there is a need for a certain percentage of information to be delivered through rich media and whether cloud-based products need more rich media, and whether more rich media equals to higher customer satisfaction.

How Healthy is Your Structured Content? Diagnose Content Reuse Issues with Harmonizer - Christopher Hill - Data Conversion Laboratory - August 2022 - Webinar

In this webinar Christopher will demonstrate Harmonizer’s role in performing a health check and speak to use cases that are important for any organization who has invested in DITA or S1000D.

Unconscious Bias Creep in Technical Writing - Anita Chaudhari and Vidya Vasudevan - VMware - July 2022 - Article

Anita and Vidya first identify how are biases can affect technical writing and they make suggestions on how to tackle these biases.