Content Type



The Road Not Taken - Pam Sheridan - Anonymous High-tech Company - May 2020 - Article

A brief look at what we'd do differently in our DITA migration and why I came to that conclusion.

Content Strategy and Self-service Support Portals — A Match Made in Heaven - Sabine Ocker - Comtech Services - May 2020 - Article

Self-service support portals help organizations realize their content strategy in three ways: enabling content to be more findable, providing user feedback mechanisms, and facilitating the breakdown of content silos by unifying disparate content types across an organization.

Power Up Your Search Experience with Metadata & Taxonomy - Divraj Singh - Adobe - May 2020 - Webinar

In this webinar, we will showcase: how to leverage metadata to make your content searchable, what is the difference between good and bad taxonomies, and a live example of taxonomy development using Adobe Experience Manager.

Following the Trends: 2020 - Dawn Stevens and Mark Gross - Comtech Services and Data Conversion Laboratory - May 2020 - Webinar

During the webinar we walk through the results of the 2020 Trends Survey, a study we have been conducting since 2012. We trace the changes in how we think about developing and delivering content.

BOLO – Unforeseen Distractions - Dawn Prunty - Commscope - May 2020 - Article

It seems like a lifetime ago that distractions were the bane of people working at home. Casual calls, chores, well-meaning friends, and family could break your momentum. Avoiding distractions was vital to success. COVID-19 has changed how we view so things today, even distractions.

In this session, Ayush Gupta, Product Manager at Adobe, will discuss how organizations can transform their mundane, time consuming and cyclic review process into a more meaningful, error-free and productive collaboration experience for Content Creators and Subject Matter Experts (SMEs).

Writers and Developers: The Dynamic Duo - Shwetha Madhan - VMware - April 2020 - Article

When developers and technical writers work well together, they both take advantage of their relationship and bring out the best in each other. This article highlights the value of an efficient collaboration which can improve the quality of the documentation.

Step up Your Writing Game: Create Content With Real Business Impact - Lawrence Orin - Zoomin - June 2020 - Webinar

Join Lawrence Orin, Product Evangelist and Customer Implementation Expert at Zoomin, as he takes an intriguing look at content strategy, and reveals a down-to-earth, practical approach that will ensure your writing is making a visible impact on your company.

With the increasing clarion call to attune technical content to be customer-oriented, we're constantly identifying ways to understand our consumers better. While we look for external resources, such as direct feedback, let's also look at a rich repository of data within the company to be used in this pursuit.

In this presentation, Stefan Gentz will give insights from the Adobe Technical Communication Worldwide Survey 2019/2020. TechComm professionals from 60 countries participated in the survey. He will discuss the driving factors for enterprises around the world when it comes to technical communication.

Using DITA for Small Technical Documentation Teams - Radu Coravu - Syncro Soft SRL - April 2020 - Webinar

Implementing DITA with a small team of technical writers does not have to be expensive or difficult to set up.

The Content Makes the Experience - Sabine Ocker - Comtech Services - April 2020 - Article

When UX and information development partner together, the result is a stronger, richer product experience because content is an important part of that experience.

Farewell to Style Errors: Using Schematron and Vale - Scott Hudson - Jeppesen, A Boeing Company - March 2020 - Article

You’ve probably heard about Acrolinx and Schematron for evaluating content for style and grammar. These tools work well for structured content, but what about API documentation that is outside of your control? Can you still provide feedback to engineers and developers to ensure that they follow corporate writing guidelines? You can apply your same style and grammar rules using the Vale linter, which works on API documentation formats, such as Markdown.

Improving Customer Experience Through Content Quality - Jonathan Young - Waters Corporation - March 2020 - Article

Wearing the Technical Usability Tester Hat at VMware - Bonnie Kern - VMware - March 2020 - Article

At VMware, we needed to know whether our content met user needs, what was missing, and what we should change. We ran simple to complex usability tests, which enabled us to gather data, recommend best practices, iterate, and create educational materials that support our writers to do it too. We discovered that we can improve the user experience! Discover what your users think by testing your content! To learn more, this article is for you!

Unpacking Authoring Practices in DITA (Part 1) - Nolwenn Kerzreho - IXIASOFT - March 2020 - Article

There is a lot of confusion about how difficult writing in DITA can be and this article’s goal is to clarify the challenges for information developers and technical writers alike. It is part 1 of 3 on learning how to author in DITA which focuses on Learning reinforcing best practices and highlighting unconscious practices and knowledge the authors are already familiar with.

Git Happens - Frank Miller & Nenad Furtula - Ryffine and Bluestream - April 2020 - Webinar

GitHub has many uses but there are limitations - this webinar will introduce some work arounds and help you identify when it might be time to consider a fully functioning CCMS (Component Management System).

Downsides Of Poor DITA Conversions - Helen St. Denis - Stilo International - October 2020 - Webinar

Before you proceed, think about how the conversion could help you derive the benefits of DITA that you expect.

Collaboration Scenarios for Technical Documentation - George Bina - Syncro Soft SRL - March 2020 - Webinar

In this presentation, we will explore a few collaboration scenarios that show how to implement continuous improvement loops for published documentation, how to integrate documentation as part of the product development workflow, and how immediate collaboration can take place.

Three Things You Can do to Increase the Value of Your Content Strategy - Sabine Ocker - Comtech Services - March 2020 - Article

Three things which will increase the value of your content strategy--articulating how your vision will accomplish your specific goals and ultimately save money for your company, creating a set of compelling slides tailored to your stakeholder audiences, especially upper management, and using the terminology of your organization's mission statements to frame the discussion.

Streamlining the Localization Process with New Automation - Jim Tivy - Bluestream - February 2020 - Webinar

Jim will begin with an overview of the localization process, of how content flows across systems and organizations. In this context, we will discuss techniques and also wins and pitfalls in automating and streamlining the localization process.

Collecting Meaningful Metrics - Leticia Guzzetta - Cadence Design - February 2020 - Article

BOTI Conference: A Talk Show on Technical Information - Thomas Härdelin - TIFF - February 2020 - Article

A recap of the BOTI 2019 Conference including comments from the attendees and highlights of the presentations.

Docs as Code: Documentation Management Inspired by Software Development - Alex Jitianu - Syncro Soft SRL - September 2020 - Webinar

We will analyze a working Docs as Code setup that will be freely available on GitHub afterward so attendees will be able to fork it, work with it, gain a deeper understanding and apply these concepts into their own documentation projects.

Custom Business Rules for DITA Projects - Octavian Nadolu - Syncro Soft SRL - December 2020 - Webinar

A step by step guide to getting started with Schematron and Schematron Quick Fixes.

Dragging Hidden Project Costs into the Light - Sabine Ocker - Comtech Services Inc. - February 2020 - Webinar

In this webinar, Sabine Ocker discusses some top hidden costs and provide insights on how to identify, plan for, and mitigate the impact of common examples such as changes to project scope, lack of appropriate standards, and content conversions.

How UX is Transforming Content - Fawn Damitio - Juniper Networks - February 2020 - Article

How people learn and consume information is swiftly changing and we, as technical communicators, must adapt. This article explores changes over the past decade in how people live and think, how these changes impact our role as technical communicators, and how UX and a modernized approach to content can help us thrive in this new world.

Ok Boomer — Are Technical Communicators Ready to Write for Digital Native Users? - Sabine Ocker - Comtech Services - February 2020 - Article

Digital Natives have fundamentally different content requirements and preferences than digital immigrants. In order to be able to meet those needs, Technical Communications organizations must gain deeper understanding of user preferences such as visual learning, user generated text, and mobile device access via multiple first hand feedback mechanisms.

Saying Goodbye to a Comtech Colleague - Kathy Madison - Comtech Services - February 2020 - Article

A tribute to Marie-Louise Flacke, a Comtech colleague from Lannion, France passed away on January 16, 2020.

The Chatbot Revolution — a Whimper not a Bang - Sabine Ocker - Comtech Services - January 2020 - Article

We are still waiting for the chatbot revolution in technical product documentation. Breaking down enterprise content silos and challenges with discovering user intents may be two reasons why chatbots are not ubiquitous yet.

Learning to Enjoy the Process of Writing Useful Release Notes - Shwetha Madhan - VMware 2020 - Article

Engineering teams focus hard on the quality of their release. Writing teams work hard on their documentation. But release notes never seemed to get the same level of attention from either group. When workspace ONE UEM team made the extra effort to communicate the value and customer impact of new features, in plain language and in multimedia, customers were happier! Don’t sell yourself short with boring release notes.

Taxonomy Trends – 2019 - Dawn Stevens - Comtech Services - December 2019 - Article

A look at the Taxonomy Trends based on data from our CIDM Member Annual Survey.

Growing the UXUA Blended Family - Janette Lynch - Veracode - December 2019 - Article

Technical writers and content strategists don’t always work with their company’s UX team. This article describes how one company’s UA team works hand-in-hand with UX, details the processes and procedures they follow and lists the associated pros and cons of the working relationship.

Data-Driven-Doc-Team - Lawrence Orin - Zoomin - December 2019 - Article

How do you measure the effectiveness and success of your documentation? This article includes concrete examples on how to collect actionable data, get buy-in from other departments, and become a data-driven documentation team.

Bah, humbug!? - Dawn Stevens - Comtech Services - December 2019 - Article

Adaptation of "A Christmas Carol" (with apologies to Dickens) - Scrooge, a technical writer, is visited by the ghosts of Christmas past, present, and future.

Enhancing the entire Content Lifecycle with oXygen and XDocs - Nenad Furtula - Bluestream - December 2019 - Webinar

In this webinar Bluestream will show how advanced integration with oXygen Author and Editor throughout the content lifecycle can greatly help everyone involved in creating content.

Empowering the Seekers - Suyog Ketkar - Autodesk - December 2019 - Article

Suyog Ketkar reckons that we, technical communicators, refer the users, customers, and consumers by but one name: the seeker. He explores the core purpose of technical communication through the notes that he took during a coffee-table conversation and joins the dots to match up to the seekers' requirements

Hidden Costs of Content Conversion: Writer Resources - Sabine Ocker - Comtech Services - December 2019 - Article

There are known costs associated with converting source content to DITA. This article delves into costs that may not be identified at the onset of the conversion project, namely additional writer and other team member cycles.

Managing Risk: Sample DITA Collections - Stanley Doherty, Ph.D. - Oracle - November 2019 - Article

Did you know there are many free resources to help with your DITA adoption, including sample DITA content that you can download and use today?

Can I use it? Get started with web accessibility - Desiree Livermon - Genesys - November 2019 - Article

An overview of accessibility and the importance of accessible content, reasons for stakeholders to buy in, and 5 general areas you can tackle to make your content more accessible right now.