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Adaptation of "A Christmas Carol" (with apologies to Dickens) - Scrooge, a technical writer, is visited by the ghosts of Christmas past, present, and future.

Suyog Ketkar reckons that we, technical communicators, refer the users, customers, and consumers by but one name: the seeker. He explores the core purpose of technical communication through the notes that he took during a coffee-table conversation and joins the dots to match up to the seekers' requirements

There are known costs associated with converting source content to DITA. This article delves into costs that may not be identified at the onset of the conversion project, namely additional writer and other team member cycles.

Did you know there are many free resources to help with your DITA adoption, including sample DITA content that you can download and use today?

An overview of accessibility and the importance of accessible content, reasons for stakeholders to buy in, and 5 general areas you can tackle to make your content more accessible right now.

In this webinar Bluestream will show how advanced integration with oXygen Author and Editor throughout the content lifecycle can greatly help everyone involved in creating content.

Using a methodology called Flawless Execution, VMware describes how they define for product teams what exactly is quality documentation for the administrators, developers, and end-users who work on our complex enterprise software products.

Tips on how to have an outside-in perspective for understanding your organization's customer experience.

Whether you are looking to adopt cCMS for the first time or you’ve been using one for years, there are ways to ensure your system is optimized for success. View this webinar and find out what your plan should include.

In this webinar, Bernard Aschwanden, will take you through 10 ways in which DITA can help drive unified content strategy.

A look at how Tech-Comm users stories differ from developer user stories.

Recap of the 2019 Best Practices Conference about metrics, including keynote and presentation highlights, and attendee feedback and take-aways.

Guidelines for getting started with implementing Schematron rules and DTD constraints and how to choose the right tool for the right job in your implementation.

Inspired by the Sorting Hat in the Harry Potter books, Dawn explains how we as technical communicators must create user personas and use them as a guide for the content we include, the tone and style we take, the delivery mechanisms we employ, and even the way we define quality.

Extreme Networks shares how after a corporate merger they consolidated their people, tools, and workflows, while retaining the best practices from all three teams and helping writers produce content with as little disruption as possible.

View this webinar to see how an integrated solution can help you: move from publishing static PDFs, leverage next-generation capabilities, and still be able to publish to other popular formats.

To achieve reuse success, Polycom outlines how they let go of the concept of book ownership and moved toward collaborative writing teams.

Learn how a metadata strategy adopted by all the content creators can make it easier for everyone inside and outside your organization to find the information they need.

A look at what should be included in a technical writing job description, whether writers or engineers should be hired, and what hiring challenges CIDM members are facing today.

Four women technical communicators discuss their experiences working in male-dominated science, technology, engineering and mathematics oriented companies.

Inspired by the TV show Chopped, this is a look at the role of a technical communicator as a chef. Whether you are assembling a Michelin-star winning dish or assembling a technical manual, you cannot even begin to think about the presentation of the end product until you first start with an understanding of your source materials — your ingredients.

How to edit modular content, and what the editor’s role should be. This modularized content requires a different mindset from traditional editing.

Best practices for successfully establishing and using a communications framework when implementing DITA.

How do you repurpose existing textual repair procedures into an augmented-reality format? What structural and style-related changes to your XML can improve the reusability of content for augmented reality experiences?

User Experience is a pretty huge deal in design. This is why predicting and anticipating what we can expect is not only popular but also quite smart. Here are 5 predictions of what users will love in UX in 2019, based on existing patterns and market data.

In this webinar, Dawn draws parallels between sorting LEGOs and sorting technical content, and provides suggestions for going deeper when the Lego model falls short.

An overview of iiRDS, a Standard for Intelligent Content which was initially developed by a working group of the German Association for Technical Communication tekom.

A recap of the CIDM Managers Round Table discussion about what makes a top-notch organization including a list of several critical measurements for evaluating your organization.

In this webinar Chad Dybdahl, Adobe Solutions Consultant, will walk you through a highly collaborative workflow experience that allows you to: easily collect feedback from many stakeholders simultaneously, in real-time, quickly import changes from reviewers back into your DITA source content, and more.

CIDM Monthly Roundtable recap. Best practices in collecting user feedback and determining the efficacy of web-based documentation.

Reasons why to attend the 2019 Best Practices conference, which theme is about metrics.

Find out how you can make your content ‘future ready’ by following some intelligent techniques.

Bantam Book’s Choose Your Own Adventure series becomes the inspiration for why you should attend the 2019 Summer IDEAS conference where the theme is the Many Hats of the Technical Communicator.

During this webinar Bluestream and Simply XML show how the extensible XDocs CCMS can be integrated with clear browser and desktop authoring environments to allow subject matter experts to create and collaborate on content without ever having to see a tag.

CIDM's Monthly Managers Roundtable recap. Tips on how User Stories can assist the technical documentation process.

Leigh, with Bob Thomas' permission, explains his method for managing complexity in DITA-OT PDF plugins and its advantages.

An approach to ensure we’re writing our docs with our customers in mind, even as we struggle to keep up with internal pressure and process.

A look at machine learning, artificial intelligence, conversational bots, and semantic intelligence as it relates to DITA and technical content.

After viewing this webinar, you will understand what service information delivery is, why service information delivery is critical in today’s business environment, and how this can impact the overall service business and bottom line.

An overview of the steps McAfee took to get their customer-facing documentation portal, which hosts multiple versions of 60 products translated in up to 20 languages, up and running.