Content Type



Using structured authoring to publish videos at scale - Wiegert Tierie and Wouter Maagdenberg - RWS and TXTOmedia - May 2023 - Webinar

Wiegert and Wouter discuss the challenge of how to make video scalable, compliant, and cost-effective.

Structured Content Reviews by SMEs – Challenges and solutions - Dipo Ajose-Coker - Componize Software - March 2023 - Article

Dipo discusses the challenges and solutions with structured content reviews by SMEs.

Review of a constant: the value of engagement - James Hill and Severin Forman - Rocket Software and ServiceNow - March 2023 - Article

James and Severin discuss how engaged employees lead to the achievement of an organization’s goals and better business outcomes.

Out of Africa - Dawn Stevens - Comtech Services - March 2023 - Article

Dawn reminisces about her trip on safari trip in Africa and discusses the parallels to the customer experience.

Qualifying the Business Value of Content - Dana Aubin and Trish Grindereng - Comtech Services - March 2023 - Article

Dana and Trish discuss insights from a recent CIDM Round Table topic: Qualifying the Business Value of Content.

Interfaces and automation – why do we not have standards? - Klaus Fleischmann - Kaleidoscope - April 2023 - Webinar

Klaus shares use case stories and answers questions about when it makes sense to consider automated interfaces.

The Future of Enterprise Content in the Era of Generative AI - Paul Bongers - Acrolinx - April 2023 - Webinar

Paul takes a closer look at ChatGPT, AI, and NLP technologies and discusses their impact.

Join TJ as he uses Stilo’s Analyzer to investigate source content for hidden reuse.

How ChatGPT will impact TechDoc - Fabrice Lacroix - Fluid Topics - February 2023 - Article

Fabrice discusses if ChatGPT and other generative technologies are going to disrupt the way people search, read, and use technical documentation.

Research Findings: How Tech Doc Fails Service Technicians. And How to Fix It. - Fabrice Lacroix and Christopher Rechtien - Fluid Topics - April 2023 - Webinar

Fabrice and Christopher share practical insights and actionable takeaways to make your technical documentation the most useful and acclaimed resource for your service teams.

January CIDM Roundtable: Team Development: Setting Goals - Dana Aubin and Trish Grindereng - Comtech Services - February 2023 - Article

Dana and Trish report on the January CIDM Round Table topic, Team Development: Goal Setting.

English Usages, Enigmatic Rummages - Sairam Venugopalan - Qualcomm - February 2023 - Article

Sairam discusses the difficulties of writing for an international audience that requires not only strict adherence to the rules of the English language but also places additional demands on the writer.

What Your Web Analytics Won’t Tell You - Chad Dybdahl - Acrolinx - January 2023 - Webinar

Chad discusses how collecting qualitative analytics about your content can help drive more actionable feedback by adding a third dimension to the insights you receive about your content.

Transforming the Customer Service Center with Self-Service Documentation - Fabrice Lacroix and Alex Masycheff - Fluid Topics - January 2023 - Webinar

Fabrice and Alex discuss how by introducing structured content, standardizing the content processes, and changing the way the content was delivered to customers, the company changed the service culture from “call for solution” to “information self-service”.

How a CCMS Supports Technical Writers - Petra Dutz - Quanos - February 2023 - Webinar

Petra demonstrates a CCMS in action and shows why the separation of content, structure, and layout is such a great advantage for everyday technical writing tasks.

Uncompromise your content: Maximize your CCMS investment with information architecture - Wiegert Tierie and Amber Swope - RWS - January 2023 - Webinar

Wiegert and Amber share tools for transforming authored content so that it is CMS ready.

Information Design for Documentation - Geetha Haridas - Qualcomm - January 2023 - Article

Geetha describes a process for applying information design to software product documentation to satisfy specific user requirements.

Localization Survey 2022: Results, analysis, and projections - Dawn Stevens - Comtech Services - January 2023 - Webinar

Join Dawn as she walks through the 2022 Localization Survey results.

Outsourcing: Working with another company’s content - Jennifer O Neill - Carrier - December 2022 - Article

Jennifer discusses how to ensure that the content of an outsourced product meets your company's expectations and standards.

Reveal Your Value by Building Cross-Functional Partnerships - Miriana Nedeva - VMware - December 2022 - Article

Miriana reveals practical steps you can take to achieve a better understanding of your customer's documentation needs and be better appreciated by the cross-functional team you work with.

From Information Wars to Knowledge Wars - Michael Iantosca - Avalara - December 2022 - Article

Michael explains why with the coming of Web3, business leaders should take notice and be aware that they are in an existential business battle for their survival.

The 12 Days of Christmas - Dawn Stevens - Comtech Services - December 2022 - Article

Dawn continues her annual tradition of reworking holiday classics. This year she offers her versions of "The Twelve Days of Christmas."

The Future Will Be Different Than Expected, CCMSs too! - Sebastian Göttel - Quanos - December 2022 - Webinar

Sebastian Göttel highlights the megatrends of the 20s and try to draw new conclusions for CCMSs‘.

Remembering Bill Hackos - Dawn Stevens - Comtech Services - December 2023 - Article

Remembering Bill Hackos

Recognizing Potential Reuse in Your Content Before Conversion - Jacob Brennan - Stilo - December 2022 - Webinar

Jacob demonstrates how you can identify reusable or redundant content in your own documentation and pinpoint potential cost savings using detailed graphical reports with Stilo’s Analyzer.

Content Reuse beyond Content Reuse - Stefan Gentz - Adobe - November 2022 - Webinar

Stefan discusses why we need to rethink technical content and shares some ideas on increasing the value of information both within the organization and for the customer.

Quality Management: From Coincidence to Strategy in Global Content - Klaus Fleischmann - Kaleidoscope - October 2022 - Webinar

Klaus shares which aspects and stakeholders you need to take into consideration on your way to successful quality management of multilingual content.

Success With Your Content – What Does It Take? - Anu Singh - Fiserv - November 2022 - Article

Anu discusses success with content for a learner, what it means, and how we need to effectively curate information to help our users with just-in-time information and learning.

Rik looks at other drivers for the move to structure content with real-world examples of what can be achieved.

CIDM Sponsor Profile – Acrolinx - - Acrolinx - November 2022 - Article

This article explores how Acrolinx can help technical communicators create better user experiences with clear and effective content.

CIDM Sponsor Profile – IXIASOFT - Jean-Marc Robillard - Ixiasoft - October 2022 - Article

Jean-Marc Robillard discusses Ixiasoft's commitment to their mission of helping customers succeed in their technical documentation goals.

Semantic markup. Why do I need it, and how do I do it? - Helen St. Denis - Stilo - October 2022 - Webinar

Helen shares why semantic markup is now preferable and how we add it to our docs.

Utilizing DITA with CPQ – How your CCMS can form the centerpiece of your Configure, Price, and Quote system - Dr. Thomas Blumer, QAD and Rik Page, Bluestream - Bluestream - October 2022 - Webinar

Thomas and Rik discuss how CPQ systems can be enhanced with the content stored within your CCMS.

CIDM Sponsor Profile – Kaleidoscope - - Kaleidoscope - October 2022 - Article

In this article, Kaleidoscope describes a proven approach for strategic content quality with a special focus on multilingual challenges.

When Doc Meets Web – Myths, Reality, and Key Choices - Fabrice Lacroix - Fluid Topics - September 2022 - Webinar

Fabrice Lacroix will uncover the intricacies of transitioning to a web-based documentation and the cultural and technological clashes it represents.

Hindsight: A Content Transformation Journey - Tracey Langenbach - FIS - September 2022 - Article

Tracey shares insights and lessons learned in her company's content transformation journey.

Inclusive Terminology and its Adoption in the Workplace - Kripa Venkat - Texas Instruments - September 2022 - Article

Kripa discusses the basic definitions of the three terms diversity, equity, and inclusion and their relevance to people in the workplace.

Navigating a Changing Landscape – from Documentation to Information Experience - Neeraj Bhatia and Michelle Bacigalupi - Guidewire - September 2022 - Article

Neeraj and Michelle discuss how transition leads to changes in the way we think about, create, and publish content.

3D in Technical Documentation - Sebastian Göttel and Hermann Arya - Quanos - September 2022 - Webinar

Sebastian and Hermann discuss what steps are necessary in a CCMS to not only visually enhance online documentation with interactive 3D data, but also to enable new access to information.

DITA-OT Day 2022 – The Preliminary Agenda Is Available! - Alin Belu - Oxygen - September 2022 - Article

The preliminary agenda for DITA-OT Day 2022 is now available.