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In this webinar, you will learn how the documentation team can capture meaningful content metrics and drive change and improvement to the content, the product, and ultimately to customer service and user satisfaction leveraging dedicated Content Analytics.

A whimsical poem about the transformation of a young technical writer into a hero!

During this webinar participants will learn more about STE, the values it brings, and how this e-learning course will help you create the best possible content.

Survey announcement on how technical communication education might evolve to better prepare students for entry-level content jobs and future leadership roles in the profession of technical communication.

In this rapid fire webinar, Dawn presents dozens of proven and speculative factors that you as a technical writer can address to optimize your content for findability.

During this webinar, Noreen and Maria will discuss how the business and IT benefited by utilizing SAFe methodologies to document CCMS configurations, develop and execute test cases for upgrade testing, managed communications with RWS and third-party vendors, communicated benefits to the business users, and moved all users into an upgraded production system with minimal interruptions.

A recap of translation and localization strategies discussed at a CIDM roundtable session and during ConVEx 2021 and 2021 mainstage panels.

Sheshadri (Sesh) reveals a simple and generic technique that you can adopt to compare your content, measure, and make improvement plans for continual improvement of your content, which can satisfy your customers.

Kim looks at how to say NO as she recaps the "Setting Boundaries" session from the 2020 Best Practices Conference

A look at how IBM started their content transformation and what they learned through research, implementation, and iteration helped them develop a general framework of questions that can be applied to future transformations.

In this webinar, Thomas Werzmirzowsky will present new ways of DITA integration with Xpublisher. Xpublisher offers the best possible data quality with XML-based data management and is a pioneer for the challenges of the future by presenting new solutions: the simple creation, management, and publication with DITA.

Pat recaps the change management session from the 2020 Best Practices conference.

Dawn discusses her crazy work-life-balance and introduces Helene Segura as the keynote and facilitator for the 2021 Best Practices conference.

This presentation will discuss the key role content plays in the field of digitalization, and what you should do to future proof your content while elevating your customer experience.

RWS provides background on the SDL acquisition and the foundation for digital transformations. They also showcase the Tridion platform.

A look at "Rationalization" as the process of examining content that applies to multiple entities or objects, updating it and improving it to work for all the identified entities, and presenting it as a consolidated, single topic.

An overview of Workday's writer and developer collaboration tools that makes it easier for customers to consume product information following feature updates.

In this session, we will focus on the missing link in a successful microcontent strategy: an intent-based writing methodology. We will highlight some key concepts that will help you to start looking at your content through an omnichannel lens.

Brenda and Deb will explore examples of overly verbose information that can be written using plain language to more clearly convey the information.

This article provides methods for Information Architects to plan their work using stories and leveraging product backlogs. The strategy is to create an IA Sprint Plan that is realistic, manageable, and adaptive.

In this webinar, we will give you a clear picture of the cost savings and gains a content delivery platform such as Fluid Topics can generate across three areas: customer and partner service, employee productivity, and client satisfaction.

Insights on how incorporating multimedia into documentation enhance the usability of the documentation.

Adobe Technical Communications describes the components of their Communications Suite, including, Experience Manager, FrameMaker, FrameMaker Publishing Server, RoboHelp, and RoboHelp Server.

In this webinar, learn how the combination of easyDITA's CCMS and HyperSTE allows you to check your content against your specific style guide, as well as industry standard grammar and terminology rules.

how do we know if our team members are satisfied with their job and what are we doing to keep them motivated and engaged? Several CIDM members discussed this topic in a recent manager roundtable, and here are some of the best practices shared during the session.

Join Divraj Singh, Sr. Solutions Consultant at Adobe, in a conversation with Bernard Aschwanden, CEO at Publishing Smarter, whose organization has done multiple CCMS migrations, to understand the following parameters which will make a CCMS evaluation process easy. They will be leveraging Adobe’s CCMS solution –XML Documentation for Adobe Experience Manager, to showcase some of these workflows; unstructured, XML, DITA, HTML, web vs offline, metadata support, advanced search, versioning, DAM capabilities, and review, translation, task management, content ingestion.

Participants will see practical, real-life applications of the taxonomical concepts previously presented.

Kathy provides a quick overview of ConVEx 2021

A look at the DITA versus Markdown and how one organization integrates content written in both standards by converting Markdown to DITA and back.

Participants will gain clarity about the approach required to make content more accessible for their users.

Bonnie recaps the "Confronting Unacceptable Behavior" session from the 2020 Best Practices virtual conference. She provides insights on having crucial conversations, watching for warning signs, documenting the negative impact, managing your emotions, and managing other peoples emotions.

Dana recaps the "Gaining Respect" session from the 2020 Best Practices virtual conference. She provides insights on modifying agile practices to increase the trust people have in your team, building alliances, persuading logically, and maximizing your effectiveness in virtual meetings.

In 2018, the User Assistance Department at NextGen Healthcare, Inc. committed to applying DITA to bring consistency, efficiency, and potential reuse to the content we create for our customers. Bringing many content developers to the same “new” way of writing required a lot of planning and training.

Comtech recaps the 2020 CIDM Member Survey on best practices in content quality. Discussed is the "definition of quality", use of editors, quality standards, enforcement of quality standards, training of quality standards, types and frequency of reviews, team and individual quality KPIs, and the influences on quality.

Precision Content’s Keith Schengili-Roberts will talk about the current state of Agile and structured content, and also give an introduction to the Iterative and Incremental Development (IID) methodology, a recent Agile offshoot that works well for technical writing teams. If you are wondering about what the impacts are of working with Agile or are simply looking to optimize your DITA-based documentation processes, this presentation is for you!

Opting-in to receiving industry-related emails allows you to stay current in your career and serves provides many benefits you may not have considered. Learn what purposes opting-in serves.

If there’s one thing that a global pandemic has taught us, it’s that we need to get creative to overcome the monotony of remote work. While almost nothing is in-person, there are still opportunities to connect with others through virtual meeting platforms and have positive results. Read about how I managed to hold a successful, multi-day, global meeting with my Information Development team from 6 times zones, 4 countries, and 6 states. And I even got feedback that people enjoyed it.