How Hubspot Academy Uses DITA For Their Learning Platform - Maria McCarthy and Jarod Sickler - Jorsek Inc. (easyDITA) - October 2020 - Webinar
This presentation will describe the implementation as it relates to changes in processes, tools, and employee behavior and skills.
Docs as Code: Documentation Management Inspired by Software Development - Alex Jitianu - Syncro Soft SRL - September 2020 - Webinar
We will analyze a working Docs as Code setup that will be freely available on GitHub afterward so attendees will be able to fork it, work with it, gain a deeper understanding and apply these concepts into their own documentation projects.
Engage - Dawn Stevens - Comtech Services - September 2020 - Article
A look at how we can engage in life, with our customers, product managers, subject matter experts, team members, and while at ConVEx.
Let’s Undo it the Intelligent Way! - Anu Singh - Fiserv - September 2020 - Article
Structuring Your Content for Automation - Marie Gollentz - Typefi - September 2020 - Webinar
This is a presentation that provides an intersection between content and design. It is a high-level practical guide to analyzing your content, deciding what you want to do with it, developing style naming conventions, and developing editorial style guides, design style guides, and style templates.
Content Quality: How does yours stack up? - Kathy Madison - Comtech Services - August 2020 - Article
A brief introduction to the 2020 CIDM Membership Benchmark Study which investigates how member's quality assurance processes stack up to their peers and what level of maturity the community has achieved relative to Comtech's Information Process Maturity Model (IPMM).
Documenting Faster to the Future - Rohini Garde - VMware - August 2020 - article
When UX designers and technical writers partner together, writers can start foreseeing the future. This article highlights how an efficient collaboration with UX designers can help writers document faster to the future.
Content as a Service: From Word to Omnichannel Experiences in Under an Hour with XML Documentation for Adobe Experience Manager - Chad Dybdahl - Adobe - August 2020 - Webinar
In this session, we’ll see both traditional and headless delivery strategies that will inspire you to think about content in new and exciting ways.
ConVEx: A new approach to industry events - Dawn Stevens - Comtech Services - August 2020 - Webinar
Content developers and managers from all over are coming together to share ideas and inspire each other at ConVEx in September. When first announced, we said ConVEx is not an online simulation of an in-person conference, but an immersive experience designed from the ground up. During this Webinar, Dawn Stevens explains what you can expect and gain from this new event format.
Reimagining Your Omnichannel Content Strategy for Exponential Growth - Rob Hanna - Precision Content - August 2020 - Webinar
Rob Hanna explores how information-enablement across the enterprise is key to this type of performance and why we need to rethink how we create content to become Exponential Organizations.
A Homebrew Reuse Analyzer - Larry Koller - CommScope - August 2020 - Article
Learn how to find and correct inconsistencies and create collection files for reusable text using a simple reuse analyzer. The script uses existing open-source tools and code.
Is Your Content Ready for the 4th Industrial Revolution? - Michael Rosinski - Astoria Software, A TransPerfect Company - July 2020 - Webinar
This presentation will define the new exponential organizations, companies that grow often at 10 times faster than comparable companies, and are guided by a massive transformational purpose to deliver Information Enablement through innovations such as “ Content as A Service” – CAAS.
Understanding Maslow’s Hierarchy of Needs for an Effective Storytelling - Anu Singh - Fiserv - July 2020 - Article
Content and Maslow's Hierarchy of Needs go hand in hand that we seldom consider in our documentation process. We live in a technology world that continues to make its best efforts to meet the psychological and self-fulfillment needs of an individual through information available from various source of truth. This source of truth has further been disrupted by the disruptive technology available to us with the Fourth Industrial Revolution. It is now critical to look at information from a completely different perspective and instead of focusing on product features and technical details, let’s begin to look at how people feel when they use products and consume information.
Unpacking Authoring Practices in DITA (Part 3) - Nolwenn Kerzreho - IXIASOFT - July 2020 - Article
Some writers and specialists claim it’s too difficult to write in DITA and that the learning curve is too steep. Some other specialists and documentation managers claim that they can start new hires writing in DITA in a couple of hours. This article is the final part of a series of posts about writing practices that authors must adapt, adopt, or shed.
Unearthing Precious Lessons from the Hidden Gift Vase of Telecommuting - Sairam Venugopalan - QUALCOMM - July 2020 - Article
A look at the treasures of telecommute during times when you least expect it.
Investing in Your Content’s Future - Sabine Ocker - Comtech Services - July 2020 - Article
Post conversion cleanup efforts fall into three levels. Learn details on how resolving issues in each phase will continue to improve your content quality.
Git Happens - Frank Miller & Nenad Furtula - Ryffine and Bluestream - April 2020 - Webinar
GitHub has many uses but there are limitations - this webinar will introduce some work arounds and help you identify when it might be time to consider a fully functioning CCMS (Component Management System).
Working on Far-Flung Teams (How I learned to stop worrying and love the Zoom) - Larry Kunz - Extreme Networks - June 2020 - Article
Create Exceptional Documentation using Enterprise Grade Reviews - Amanda Barfield - VMware 2020 - Article
One of the many things I’ve learned from VMware is how essential it is to incorporate Enterprise-Grade documentation reviews in each release cycle, regardless of company size or geographic differences. Working at a start-up is exciting, it’s thrilling, and there’s constant action, with the opportunity to build something from the ground up. The high agility allows engineering to release new features, updates, and fixes at the flip of a coin. As a Technical Writer, my biggest struggle was trying to figure out how to keep the documentation accurate and helpful to our customers, while still flowing with the agility of the start-up environment; I believe VMware Workspace ONE UEM has found a solution.
Online Collaboration and Review: Put Your Productivity Where Your Content Is - Ayush Gupta - Adobe - June 2020 - Webinar
In this session, Ayush Gupta, Product Manager at Adobe, will discuss how organizations can transform their mundane, time consuming and cyclic review process into a more meaningful, error-free and productive collaboration experience for Content Creators and Subject Matter Experts (SMEs).
Traceability, Responsibility, and Ethics in a Hybrid Society - Ray Gallon - The Transformation Society - June 2020 - Article
2020 Trends Results - Kathy Madison - Comtech Services - June 2020 - Article
A summary and analysis of the 2020 survey "Following the Trends, Is Your Content Ready?"
Step up Your Writing Game: Create Content With Real Business Impact - Lawrence Orin - Zoomin - June 2020 - Webinar
Join Lawrence Orin, Product Evangelist and Customer Implementation Expert at Zoomin, as he takes an intriguing look at content strategy, and reveals a down-to-earth, practical approach that will ensure your writing is making a visible impact on your company.
Unpacking Authoring Practices in DITA (Part 2) - Nolwenn Kerzreho - IXIASOFT - June 2020 - Article
There is a lot of confusion about how difficult writing in DITA can be. This article is part 2 of 3 on learning how to author in DITA, which focuses on writing for accessibility.
The Road Not Taken - Pam Sheridan - Anonymous High-tech Company - May 2020 - Article
A brief look at what we'd do differently in our DITA migration and why I came to that conclusion.
Content Strategy and Self-service Support Portals — A Match Made in Heaven - Sabine Ocker - Comtech Services - May 2020 - Article
Self-service support portals help organizations realize their content strategy in three ways: enabling content to be more findable, providing user feedback mechanisms, and facilitating the breakdown of content silos by unifying disparate content types across an organization.
Power Up Your Search Experience with Metadata & Taxonomy - Divraj Singh - Adobe - May 2020 - Webinar
In this webinar, we will showcase: how to leverage metadata to make your content searchable, what is the difference between good and bad taxonomies, and a live example of taxonomy development using Adobe Experience Manager.
Following the Trends: 2020 - Dawn Stevens and Mark Gross - Comtech Services and Data Conversion Laboratory - May 2020 - Webinar
During the webinar we walk through the results of the 2020 Trends Survey, a study we have been conducting since 2012. We trace the changes in how we think about developing and delivering content.
BOLO – Unforeseen Distractions - Dawn Prunty - Commscope - May 2020 - Article
It seems like a lifetime ago that distractions were the bane of people working at home. Casual calls, chores, well-meaning friends, and family could break your momentum. Avoiding distractions was vital to success. COVID-19 has changed how we view so things today, even distractions.
Writers and Developers: The Dynamic Duo - Shwetha Madhan - VMware - April 2020 - Article
When developers and technical writers work well together, they both take advantage of their relationship and bring out the best in each other. This article highlights the value of an efficient collaboration which can improve the quality of the documentation.
Enhancing Customer Experience of Content by Tapping into Test Plans and Tech-Support - Sairam Venugopalan - Qualcomm - April 2020 - Article
With the increasing clarion call to attune technical content to be customer-oriented, we're constantly identifying ways to understand our consumers better. While we look for external resources, such as direct feedback, let's also look at a rich repository of data within the company to be used in this pursuit.
Insights from the Adobe Worldwide Technical Communication Survey 2019/2020 - Stefan Gentz - Adobe - April 2020 - Webinar
In this presentation, Stefan Gentz will give insights from the Adobe Technical Communication Worldwide Survey 2019/2020. TechComm professionals from 60 countries participated in the survey. He will discuss the driving factors for enterprises around the world when it comes to technical communication.
Using DITA for Small Technical Documentation Teams - Radu Coravu - Syncro Soft SRL - April 2020 - Webinar
Implementing DITA with a small team of technical writers does not have to be expensive or difficult to set up.
The Content Makes the Experience - Sabine Ocker - Comtech Services - April 2020 - Article
When UX and information development partner together, the result is a stronger, richer product experience because content is an important part of that experience.
Farewell to Style Errors: Using Schematron and Vale - Scott Hudson - Jeppesen, A Boeing Company - March 2020 - Article
You’ve probably heard about Acrolinx and Schematron for evaluating content for style and grammar. These tools work well for structured content, but what about API documentation that is outside of your control? Can you still provide feedback to engineers and developers to ensure that they follow corporate writing guidelines? You can apply your same style and grammar rules using the Vale linter, which works on API documentation formats, such as Markdown.
Improving Customer Experience Through Content Quality - Jonathan Young - Waters Corporation - March 2020 - Article
Wearing the Technical Usability Tester Hat at VMware - Bonnie Kern - VMware - March 2020 - Article
At VMware, we needed to know whether our content met user needs, what was missing, and what we should change. We ran simple to complex usability tests, which enabled us to gather data, recommend best practices, iterate, and create educational materials that support our writers to do it too. We discovered that we can improve the user experience! Discover what your users think by testing your content! To learn more, this article is for you!
Unpacking Authoring Practices in DITA (Part 1) - Nolwenn Kerzreho - IXIASOFT - March 2020 - Article
There is a lot of confusion about how difficult writing in DITA can be and this article’s goal is to clarify the challenges for information developers and technical writers alike. It is part 1 of 3 on learning how to author in DITA which focuses on Learning reinforcing best practices and highlighting unconscious practices and knowledge the authors are already familiar with.
Journey to the Unknown - Dawn Stevens - Comtech Services - March 2020 - Article
Dawn's director's column compares travel experiences to user experiences with technical content and their customer journeys.
Downsides Of Poor DITA Conversions - Helen St. Denis - Stilo International - October 2020 - Webinar
Before you proceed, think about how the conversion could help you derive the benefits of DITA that you expect.