Content Type



Key Findings from the Adobe Technical Communication Industry Survey 2022 - Stefan Gentz and Saibal Bhattacharjee - Adobe - September 2022 - Webinar

Stefan and Saibal discuss key insights from the 2022 Adobe Technical Communication global industry survey.

Agile Tips for Writing Teams - Mary Dickens - Connectbase - August 2022 - Article

Mary shares Agile tips to organize and bring together a team with members having different areas of responsibility or who are siloed from one another.

Rich Media, Delivering the Right Amount - Vaijayanti Nerkar - BMC Software - August 2022 - Article

Vaijayanti explores if there is a need for a certain percentage of information to be delivered through rich media and whether cloud-based products need more rich media, and whether more rich media equals to higher customer satisfaction.

How Healthy is Your Structured Content? Diagnose Content Reuse Issues with Harmonizer - Christopher Hill - Data Conversion Laboratory - August 2022 - Webinar

In this webinar Christopher will demonstrate Harmonizer’s role in performing a health check and speak to use cases that are important for any organization who has invested in DITA or S1000D.

Unconscious Bias Creep in Technical Writing - Anita Chaudhari and Vidya Vasudevan - VMware - July 2022 - Article

Anita and Vidya first identify how are biases can affect technical writing and they make suggestions on how to tackle these biases.

Dynamic Content – From Personalization to Individualization - Anu Singh - Fiserv - July 2022 - Article

Anu discusses how user experience with personalized content makes a compelling case for generating content recommendations dynamically based on a user’s historic behavior and preferences.

Digital Transformation Survey 2022: Results, analysis, and projections - Dawn Stevens, Mark Gross, Chip Gettinger - Comtech Services, Data Conversion Laboratory, RWS - August 2022 - Webinar

During the webinar, we walk through the results of the 2022 Digital Transformation Trends Survey. No matter what industry you work in, digital transformation is happening on many levels, and understanding how your peers are applying resources, budget, and strategies can contribute to your success.

Writing for Localization 101 - Dana Aubin - Comtech Services - June 2022 - Article

Dana shares best practices gathered from research and conversations with industry experts to provide the questions that should be considered when adding translation or localization to your processes.

Time to Upgrade - Sowmya Jayakirthi and Usha Rani Gunapu - VMware - June 2022 - Article

Sowmya Jayakirthi and Usha Rani Gunapu share their thoughts about web accessibility and how websites should be developed and designed to enable all kinds of users to access and experience the sites equally, irrespective of their physical abilities.

A Seat at the Table - Dawn Stevens - Comtech Services - June 2022 - Article

Dawn reminisces about those big family holiday dinners when you were young and the dining room table was only for adults. The parallels to this familiar holiday occurrence are clear within our professional lives and a seat at the manager's table will give us a forum to be heard and the opportunity to make a difference.

DITA as code – a modern approach to the classic standard - Michal Skowron and Pawel Kowaluk - Guidewire - June 2022 - Article

Michal Skowron and Pawel Kowaluk explore the unconventional idea of how you can use DITA in the docs as code model to create a flexible modern workflow and a collaborative space for cross-functional teams.

In this talk, we will share examples from industries that have a history in structured content - such as publishing and technical documentation - as well as from industries that are ‘newer to the game’, such as pharma and financial services.

CIDM Sponsor Profile – Fluid Topics - Géraldine Boulez - Fluid Topics - June 2022 - Article

This article explores what Dynamic Content Delivery is and how it engages your users and takes your content to the next level.

Terminology? – How to establish your perfect process! - Christian Lang - Kaleidoscope - June 2022 - Webinar

While some organizations prefer a systematic process for defining corporate terminologies, others react to ad hoc requests, some are happy with a combination of both. Learn the advantages and disadvantages of both approaches and how to set them up in practice.

What’s the Impact? How to Get Better Results From All That Content - Christopher Willis - Acrolinx - June 2022 - Webinar

Chris Willis, Acrolinx CMO, explores the importance and value of content impact. You’ll learn: what impactful content looks like and if yours qualifies, why content impact outperforms basic quality to deliver better business results, and how technology can help you automate your content improvement.

What an Automated DITA Conversion Can Do for You (and what it can’t) - Helen St. Denis - Stilo - May 2022 - Webinar

Helen shares what an automated DITA conversion can and cannot do with legacy content.

JoAnn Hackos Honored by STC - Kathy Madison - Comtech Services - June 2022 - Article

A recap of JoAnn Hackos' awards received at the 2022 STC Summit Conference

Adopting a Data-driven Content Strategy - Aditi Kashikar - Automation Anywhere - June 2022 - Article

Adita examines how data is a critical element to scaling your organization’s content strategy because data gives you access to insights and metrics that can objectively demonstrate the value your content brings to your customers.

Scaling Content Operations with Docs as Code and Robots - Fabrice Lacroix and Gaspard Bébié-Valérian - Fluid Topics - May 2022 - Webinar

Fabrice and Gaspard untangle the complex process of continuous content delivery and unveil new methods and processes to embrace the new landscape of documentation.

Terminology? – How to get it off the ground! - Klaus Fleischmann - Kaleidoscope - April 2022 - Webinar

Klause shares his best strategies for launching a terminology project for your business!

The Quizzical Lament of a Technical Document - Sairam Venugopalan - Qualcomm - May 2022 - Article

Sairam Venugopalan shares another poem, which is intended as a soulful portrayal of a tech publication's sentiments and reflections.

Why Your Whole Company Should Praise Your Tech Content – And How They Will - Géraldine Boulez - Fluid Topics - April 2022 - Webinar

In this webinar, you will learn: How to debunk the most common misconceptions about the business value of tech doc. How to connect your tech content to your company’s business goals and how to demonstrate to your execs how your documentation can effectively generate gains in three main areas of business: Marketing, Customer Support, and Field Services.

The Value of Terminology in the Content Creation Process - Michael Klemme and Klaus Fleischmann - Acrolinx and Kaleidoscope - April 2022 - Webinar

Terminology is at the core of great content. When used consistently, it helps you communicate precisely and efficiently, which is an approach to your brand communication. It also makes your content accurate.

Welcome Trish Grindereng! - Dawn Stevens - Comtech Services - April 2022 - Article

Learn more about Comtech's newest team member, Trish Grindereng.

Join TJ Dhaliwal in this session as he uses Stilo’s Analyzer and Migrate to investigate source content for similar and exact matches. Then, further use that information to plan for conrefs, keyrefs, and topicrefs before any transformation takes place. Conclude by deduplicating exact topic matches and realizing some of the potential that was uncovered in the beginning.

CIDM Sponsor Profile: RWS - Shruti Deshpande - RWS - April 2022 - Article

RWS talks about the importance of customer satisfaction and how it relates to your CCMS.

Remembering Lovonya Thomas - Dawn Stevens - Comtech Services - April 2022 - Article

Dawn Stevens remembers long-time Comtech employee, Lovonya Thomas, and shares client comments and tributes on how Lonvonya wonderfully impacted our lives.

Creating Cohesive Writing Teams - Tricia Kinman and Rich Gebhardt - Mastercard - March 2022 - Article

Rich Gebhardt and Tricia Kinman share their insights on how to create collaborative and cohesive teams.

Not THAT Self-Service - Lawrence Orin - Bringg - March 2022 - Article

Lawerence Orin provides tips and insights for choosing web portal tools explaining the difference between customization and configuration.

The Content Scientist - Michael Iantosca - Avalara Inc. - March 2022 - Article

Michael Iantosca looks at how information developers have evolved into content scientists and what types of education help prepare graduates to embrace this newer role.

Lessons from Daddy - Dawn Stevens - Comtech Services - March 2022 - Article

Dawn Stevens shares personal stories of her upbringing and reflects on how her father's lessons helped form the women she is today.

The Growing Importance of Soft Skills - Tim Milbrath - Almon, Inc. - March 2022 - Article

Tim Milbrath talks about six soft skills that every technical writer should have to thrive in today's writing world.

Content Needs Categories: Adding Taxonomy to Structured Content for an Exceptional Customer Experience - Sarah O’Keefe and Chip Gettinger - Scriptorium & RWS - February 2022 - Webinar

Sarah and Chip will present and discuss emerging trends, techniques and technology for your information digital initiatives.

Good listening = Good documentation: How the community benefits open-source projects - Bonnie Robinson - The OpenNMS Group - February 2022 - Article

Several methods of getting the user community involved in the documentation are summarized in this article. Including using Mattermost, Discourse and Hacktoberfest.

The Future of Holistic Content Experiences is Here - Stefan Gentz - Adobe - February 2022 - Webinar

In this session, Stefan Gentz, Senior Worldwide Evangelist for Technical Communication at Adobe, will share some insights from the recent Adobe-commissioned Forrester study. Forrester surveyed 450 decision-makers on Content Experience Management to understand how global brands deliver relevant and contextual experiences across touchpoints.

Winning the Budget Game: How Content Delivery Gets You Buy-In for Large Content Projects - Fabrice Lacroix and Géraldine Boulez - Fluid Topics - November 2021 - Webinar

In this webinar, you will learn how Dynamic Content Delivery generates value from your existing content, build a fast ROI to gain support from your Execs for your content project, and optimize your project to move to structured authoring, making it a success.

This article talks about what, why, and how about the concept of infographics as a content strategy specially in online technical communications. It also provides an insight on the accessibility approach while using infographics in the web-based technical documentation. In addition, it discusses the best practices that can be adapted for designing accessible infographics-based content.

The Art of Storytelling with Content - Anu Sing - Fiserv - January 2022 - Article

How to use information and mold it into a compelling story that brings value to the intended audience and has been told in an engaging way, when, where, and how the users want it, to get their attention.

Editing for Quality – from the Readers’ Point of View - Yoel Strimling - CEVA, Inc. - December 2021 - Article

How do readers define "documentation quality" so we can align ourselves with their expectations and requirements.

Kotter’s Dual Operating System of Successful Change - Matt Abe - Graco, Inc. - December 2021 - Article

A look at how Graco is applying John P. Kotter's change-management principles.