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Brenda and Deb will explore examples of overly verbose information that can be written using plain language to more clearly convey the information.

In this webinar, learn how the combination of easyDITA's CCMS and HyperSTE allows you to check your content against your specific style guide, as well as industry standard grammar and terminology rules.

how do we know if our team members are satisfied with their job and what are we doing to keep them motivated and engaged? Several CIDM members discussed this topic in a recent manager roundtable, and here are some of the best practices shared during the session.

Join Divraj Singh, Sr. Solutions Consultant at Adobe, in a conversation with Bernard Aschwanden, CEO at Publishing Smarter, whose organization has done multiple CCMS migrations, to understand the following parameters which will make a CCMS evaluation process easy. They will be leveraging Adobe’s CCMS solution –XML Documentation for Adobe Experience Manager, to showcase some of these workflows; unstructured, XML, DITA, HTML, web vs offline, metadata support, advanced search, versioning, DAM capabilities, and review, translation, task management, content ingestion.

Participants will see practical, real-life applications of the taxonomical concepts previously presented.

Kathy provides a quick overview of ConVEx 2021

A look at the DITA versus Markdown and how one organization integrates content written in both standards by converting Markdown to DITA and back.

In this webinar, we will give you a clear picture of the cost savings and gains a content delivery platform such as Fluid Topics can generate across three areas: customer and partner service, employee productivity, and client satisfaction.

Participants will gain clarity about the approach required to make content more accessible for their users.

Bonnie recaps the "Confronting Unacceptable Behavior" session from the 2020 Best Practices virtual conference. She provides insights on having crucial conversations, watching for warning signs, documenting the negative impact, managing your emotions, and managing other peoples emotions.

Dana recaps the "Gaining Respect" session from the 2020 Best Practices virtual conference. She provides insights on modifying agile practices to increase the trust people have in your team, building alliances, persuading logically, and maximizing your effectiveness in virtual meetings.

In 2018, the User Assistance Department at NextGen Healthcare, Inc. committed to applying DITA to bring consistency, efficiency, and potential reuse to the content we create for our customers. Bringing many content developers to the same “new” way of writing required a lot of planning and training.

Comtech recaps the 2020 CIDM Member Survey on best practices in content quality. Discussed is the "definition of quality", use of editors, quality standards, enforcement of quality standards, training of quality standards, types and frequency of reviews, team and individual quality KPIs, and the influences on quality.

Precision Content’s Keith Schengili-Roberts will talk about the current state of Agile and structured content, and also give an introduction to the Iterative and Incremental Development (IID) methodology, a recent Agile offshoot that works well for technical writing teams. If you are wondering about what the impacts are of working with Agile or are simply looking to optimize your DITA-based documentation processes, this presentation is for you!

Opting-in to receiving industry-related emails allows you to stay current in your career and serves provides many benefits you may not have considered. Learn what purposes opting-in serves.

If there’s one thing that a global pandemic has taught us, it’s that we need to get creative to overcome the monotony of remote work. While almost nothing is in-person, there are still opportunities to connect with others through virtual meeting platforms and have positive results. Read about how I managed to hold a successful, multi-day, global meeting with my Information Development team from 6 times zones, 4 countries, and 6 states. And I even got feedback that people enjoyed it.

A recap of conversations with department managers from across the software industry about the increasing prevalence of projects using Markdown and Github to develop and deliver customer-facing documentation.

Get to know the background of Comtech's newest consultant, Dana Aubin

Thinking the customer's thinking. Things I learned in my 8 years of technical writing experience.

What does a Technica Content 4.0 look like today? What does it mean to provide an overall experience as a One-Stop solution?

Implementing a new product documentation portal at the same time as a new customer portal provided a unique opportunity to integrate the portals to improve customer experience.

Every document written is reviewed to ensure it represents accurate information. The review and approval process can make a document or break a document. To get the best possible result, every stakeholder should efficiently and clearly provide their feedback.

A look at how Microsoft Teams has contributed to a sense of togetherness amidst this pandemic.

A reflection on impactful work-place changes in 2020, and thoughts on what the new year has in store.

A look into how to enhance the Information Experience by using principles from UX design.

The cloud” is a dominant force in computing these days, and its presence will only proliferate as computing technologies continue to evolve. Just what is the cloud, and how does it affect what we do in the information development industry?

The Comtech Information-Development Process Maturity Model (IPMM), originally created back in 1994 with 8 attributes, has grown to eleven. How prepared are you to face the future of information-development? Take some time to compare your organization to the traits of a mature organization in each area of the IPMM.

A step by step guide to getting started with Schematron and Schematron Quick Fixes.

A whimsical look at a Subject Matter Expert based on a holiday classic from Dr. Seuss

A look at how to keep DITA output customizations easy with the XMLMind DITA converter, ditac.

This presentation will describe the implementation as it relates to changes in processes, tools, and employee behavior and skills.

A brief recap of ConVEx 2020 including some tips on inclusivity and accessibility.

Key takeaways from establishing a process with UX designers to effectively collaborate across teams as a Content Writer.

A look at some best practices when working with Subject Matter Experts (SMEs) to gain technical information.

Before you proceed, think about how the conversion could help you derive the benefits of DITA that you expect.

Short Description: Comtech consultant Sabine Ocker speaks with Barry Grenon of Genesys about their dynamic publishing environment powered by a headless CMS.

Scott Abel argues that it’s time for information developers to demonstrate our value by helping the organizations we serve become information-enabled. Our knowledge and deep experience should be harnessed to create new capabilities that enable exponential business growth, and organizations tackle unforeseen challenges, respond to dangers and threats, and take advantage of opportunities. Our best practices, methods, and tools can help put information and data to work (at scale and on-demand) for any business purpose.

We will analyze a working Docs as Code setup that will be freely available on GitHub afterward so attendees will be able to fork it, work with it, gain a deeper understanding and apply these concepts into their own documentation projects.