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Upcoming Events



CIDM Online Conference
July 29, 2015


Best Practices 2015
September 21-23, 2015
St. Petersburg, Florida


CMS/DITA Europe 2015
November 16-17, 2015
Munich, Germany

Past Events


April 20-22, 2015
Chicago, Illinois


Minimalism: Creating Information People Really Need
June 2-3, 2015, San Jose, CA

DITA Getting Started
July 21-22, 2015, Wakefield, MA

Optimizing the DITA Authoring Experience
July 23-24, 2015, Wakefield, MA

Content Management Strategies
September 10-11, 2015, Philadelphia, PA


Optimizing the DITA Authoring Experience
May 12, 2015, 1pm EDT

Contact Us

Home > About CIDM » Director


DirectorDr. JoAnn Hackos is the founder and director of the Center for Information-Development Management (CIDM), a membership organization focused on content-management and information-development best practices.

She is also President of Comtech Services, a content-management and information-design firm based in Denver, which she founded in 1978. She Dr. Hackos is called upon by organizations worldwide to consult on strategies for content management, information design and development, organizational management, customer studies, information architecture, and tools and technology selection.

Dr. Hackos is a founder of the OASIS DITA Technical Committee and chair of the OASIS DITA Adoption Committee. She co-chairs the subcommittee on technical communication and is a member of several subcommittees. She has been instrumental in promoting the growing adoption of the DITA specification worldwide.

She is the co-author of the ISO Standard for Systems and software engineering — Content management for product life-cycle, user and service management documentation (ISO/IEC/IEEE 26531).

Her seminars are dedicated to enhancing the practices and products that will best promote customer satisfaction and increase productivity.

She has authored a number of key texts in information development:

JoAnn is a Fellow and Past President of the International Society for Technical Communication (STC). She is the recipient of Goldsmith Award of Institute of Electrical and Electronics Engineers, Professional Communication Society; the Rigo Award of the Association for Computer Machinery's Special Interest Group on the Design of Communication; and the Horace Hockley Award of the Institute of Scientific and Technical Communicators in the United Kingdom.

In the News

CIDM Featured Article

The Productivity Paradox
JoAnn Hackos

Click here to view all Featured Articles.

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IXIASOFT Unveils Enhanced CCMS: DITA CMS 4.0


Strategic Planning
JoAnn Hackos

CIDM has created an Individual Membership level for those aspiring to a management role or an independent consultant.

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