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Upcoming Events



Best Practices 2014
September 22-24, 2014
Stevenson, Washington


CMS/DITA Europe 2014
November 18-19, 2014
Munich, Germany

Past Events


CMS/DITA North America Post Conference website
April 28-30, 2014
Seattle, Washington

Other Events

November 20, 2014
Munich, Germany


Advanced Publishing for DITA
July 15-17, 2014
San Jose, California

User and Task Analysis for Information Design
July 29-30, 2014
Research Triangle Park, North Carolina

Minimalism: Creating Information People Really Need
August 12-13, 2014
Toronto, Ontario

User and Task Analysis for Information Design
August 14-15, 2014
Toronto, Ontario

Minimalism: Creating Information People Really Need
September 29-30, 2014
Seraing, Belgium (Liege)

Developing Quality Documentation in an Agile Environment
October 7-8, 2014
Research Triangle Park, North Carolina

Minimalism: Creating Information People Really Need
December 9-10, 2014
Research Triangle Park, North Carolina


Documentation and Training: Successful strategies for inter-department content sharing
July 24, 2014, 12pm EDT

Developing an Authoring Environment that is both Rigid and Flexible
October 16, 2014, 12pm EDT

Contact Us

Home > About CIDM » Director


DirectorDr. JoAnn Hackos is President of Comtech Services, a content-management and information-design firm based in Denver, which she founded in 1978. She directs the Center for Information-Development Management (CIDM), a membership organization focused on content-management and information-development best practices. Dr. Hackos is called upon by corporate executives worldwide to consult on strategies for content management, information design and development, organizational management, customer studies, information architecture, and tools and technology selection.

Dr. Hackos is a founder of the OASIS DITA Technical Committee and co-secretary of the DITA specification. She chairs the subcommittee on translation and is a member of the subcommittees on training and learning and on medical devices. She has been instrumental in promoting the growing popularity of the DITA model worldwide.

For more than 25 years, Dr. Hackos has addressed audiences internationally on subjects ranging from content management, project management, structured writing and minimal information products, usability studies, and online and Web-based information to managing the information design and development process. Her seminars are dedicated to enhancing the practices and products that will best promote customer satisfaction and increase productivity.

She has authored

JoAnn is a Fellow and Past President of the International Society for Technical Communication (STC). She is a founder with IBM of the OASIS Technical Committee for the DITA standard (Darwin Information Typing Architecture). Her latest book is Introduction to DITA: The Arbortext Edition (Comtech 2007).

In the News

CIDM Featured Article

Complex Reuse Strategies with DITA 1.3 Key Scopes
Chris Nitchie, Oberon Technologies

Click here to view all Featured Articles.

New eComPress DITA 1.2 Specification


DCL and the Center for Information-Development Management Release Results of Survey on Technical Communication Industry Trends

Flatirons Completes Merger Integration with CORENA, Introduces New CORENA Suite

Acrolinx and K15t Software Announce Partnership and Product Integration

Assuming the Risk for Your Own eBook

XML, Workflow Tools Ease the Burden of Managing Regulations

Click here to read a blog by JoAnn Hackos.

Strategic Planning
JoAnn Hackos

CIDM has created an Individual Membership level for those aspiring to a management role or an independent consultant.

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