CIDM invites its members to take advantage of the wealth of industry-related information you’ll find in the Best Practices newsletter. This quarterly publication is written by publications managers for publication managers.

Everyone can access the Director’s Columns written by Dawn Stevens but you must be logged into the site as a CIDM member to view the bulk of articles. Login

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September 2021, Volume 23, Issue 3

The Little Things We Do (Directors Column)
Dawn Stevens, Comtech Services

VMware Workspace ONE UEM documentation is Killing It with Long-form Content
Shwetha Madhan, VMware

Mother May I: Asking for resources
Kathy Madison, Comtech Services

Affordances: Unravelling the DNA of your Content Strategy
Vishal Palliyathu and Swetha K.S, Cisco

10 Steps to Achieving Change
Helene Segura, The Time Management Fixer, MA Ed, CPO

June 2021, Volume 23, Issue 2

Confessions of a Workaholic (Directors Column)
Dawn Stevens, Comtech Services

Performing an Effective Competitive Benchmark for Content
Sheshadri PR Rao, Dell Technologies

Setting Expectations and Boundaries
Kim Schwarzkopf, Independent

Managing Change at All Levels
Patrick Waychoff, Hewlett Packard Enterprise (retired)

March 2021, Volume 23, Issue 1

Why I Opt-in (Directors Column)
Dawn Stevens, Comtech Services

Confronting Unacceptable Behavior
Bonnie Fontaine, Independent

Content Quality Survey
Dawn Stevens and Kathy Madison, Comtech Services

Gaining Respect for You and Your Team
Dana Aubin, Comtech Services

Writing and Editing for DITA
Jean Tennile, NextGen Healthcare, Inc.

September 2020, Volume 22, Issue 4

How The SME Stole Content Clarity (Director’s Column)
Dawn Stevens, Comtech Services

Process Maturity: A recipe for navigating difficult times
Dawn Stevens, Comtech Services

The Cloud: What It Means for Content Ops
Sarah Leritz-Higgins, Siemens Industry Software

UX Principles for Content Creation
Philomena Dolla and Punam Saxena, VMware

September 2020, Volume 22, Issue 3

Engage (Director’s Column)
Dawn Stevens, Comtech Services

Are We Living in a Post-DITA World?
Christopher Gales, Splunk

Essentially Agile: 5 Lessons Learned in Designing Work Around Sprints
Ted Wolff, Danfoss Power Solutions

Information Developers: Our Work Matters
Scott Abel, The Content Wrangler

June 2020, Volume 22, Issue 2

The Way We Were (Director’s Column)
Dawn Stevens, Comtech Services

Optimizing Content Delivery through Digital Transformation
Megan Gilhooly, Zoomin Software

Traceability, Responsibility, and Ethics in a Hybrid Society
Ray Gallon, The Transformation Society

2020 Trends Survey Results
Kathy Madison, Comtech Services

March 2020, Volume 22, Issue 1

Journey to the Unknown (Director’s Column)
Dawn Stevens, Comtech Services

Farewell to Style Errors: Using Schematron and Vale
Scott Hudson, Jeppesen

Improving Customer Experience Through Content Quality
Jonathan Young, Waters Corporation

Wearing the Technical Usability Test Hat at VMware
Bonnie Kern, VMware

December 2019, Volume 21, Issue 4

Bah Humbug!? A Christmas Carol (Director’s Column)
Dawn Stevens, Comtech Services

Becoming a Data-Driven Documentation Team
Lawrence Orin, Zoomin

Growing the UXUA Blended Family
Janette Lynch, Veracode

Taxonomy Trends:2019 CIDM Member Survey Results
Dawn Stevens, Kathy Madison and Sabine Ocker, Comtech Services

September 2019, Volume 21, Issue 3

The Sorting Hat (Director’s Column)
Dawn Stevens, Comtech Services

Bringing Order to Chaos: Schematron and Constraints
Gary White & Gabrielle Scott, NantHealth, LLC

Combining Teams, Tools, and Workflows after a Corporate Merger
Larry Kunz, Extreme Networks

You Own Nothing: Content as Community Property
Marcia Garnett, Poly (Formerly Polycom and Plantronics)

March 2019, Volume 21, Issue 1

Zero to Hero (Director’s Column)
Dawn Stevens, Comtech Services

Tables Must Die!
Larry Kollar, ARRIS

Thriving in an Environment of Change
Neeraj Bhatia, Guidewire Software

User Assistance: From Afterthought to Valued Stakeholder
Samantha Rudolph, SAP


December 2018, Volume 20, Issue 6

It’s a Wonderful Life (Director’s Column)
Dawn Stevens, CIDM

Editing Modular Documentation: Some Best Practices
Yoel Strimling, CEVA & Michelle Corbin, IBM

Metrics on Metrics
Dawn Stevens, Kathy Madison & Sabine Ocker, Comtech Services, Inc.

Using a Communications Framework to Support Change
Stacey Meggs, Hewlett Packard Enterprise

October 2018, Volume 20, Issue 5

Branded! (Director’s Column)
Dawn Stevens, CIDM

Counting Dragons: Quantifying Obstacles to Content Reuse
Stan Doherty, Oracle Corporation

Five Lessons Learned from Migrating a Mature DITA Model to a New CCMS
Marlo Miller & Cathy Jones, Jack Henry & Associates, Inc.

You Are Here: Mapping Technical Communication Trends Against Best Practices
Dawn Stevens, Comtech Services, Inc.

August 2018, Volume 20, Issue 4

Only Miss the Sun When It Starts to Snow: Is Technical Communication a Necessary Evil or a Valued Partner? (Director’s Column)
Dawn Stevens, CIDM

Industry Perspectives on Academic Research in Technical Communication
Rebekka Andersen, University of California, Davis & JoAnn Hackos, Founder of Comtech Services

Search Engine Optimization (SEO)
Ranvijay Chandel, IBM India Pvt. Ltd.

2018 Publishing Trends
Dawn Stevens & Kathy Madison, Comtech Services, Inc.

June 2018, Volume 20, Issue 3

Secrets of Success (Director’s Column)
Dawn Stevens, CIDM

Funding Models: Creative Approaches to Resourcing
Debbie Roemer, Sigma Technology

How Content Teams Can Become Machine Learning-Ready (Part 2)
Steve Liang, WMware, Inc.

Measuring the Increasing Importance of Technical Product Content
Chip Gettinger, SDL

Preparing Authors and Content for a Move to DITA
Stacey Meggs, Hewlett-Packard Enterprise

April 2018, Volume 20, Issue 2

Learn As if You Want to Live Forever (Director’s Column)
Dawn Stevens, Comtech Services

Getting to Yes, And: The Art of Business Improv—Book Review
Anthony Apodaca, Xeditor

Mean Bean—Semantic Metadata with iiRDS and Caffeine
Mark Schubert, parson AG

Pursuing Strategies and Delegating Tactics
Sarah Leritz-Higgins, Mentor Graphics Corporation

6 Tips for Repairing Critical Cross-Functional Misalignments
Heather Eisenbraun & Sarah Mendez, National Instruments

February 2018, Volume 20, Issue 1

The Choices We Make (Director’s Column)
Dawn Stevens, Comtech Services

DITA Metrics as a Key Performance Indicator (KPI)
Keith Shengili-Roberts, IXIASOFT

How Content Teams Can Become Machine Learning-Ready
Laura Bellamy, VMware, Inc.

Intelligent Information, iiRDS, and DITA
Part I: Introduction to intelligent information
Ulrike Parson, parson AG

Interactive Graphics—Simple and Special(ized)
Olivier Keimel, SAP SE

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