CIDM invites its members to take advantage of the wealth of industry-related information you’ll find in the Best Practices newsletter. This quarterly publication is written by publications managers for publication managers.
Everyone can access the Director’s Columns written by Dawn Stevens but you must be logged into the site as a CIDM member to view the bulk of articles. Login
The Little Things We Do (Directors Column)
Dawn Stevens, Comtech Services
VMware Workspace ONE UEM documentation is Killing It with Long-form Content
Shwetha Madhan, VMware
Mother May I: Asking for resources
Kathy Madison, Comtech Services
Affordances: Unravelling the DNA of your Content Strategy
Vishal Palliyathu and Swetha K.S, Cisco
10 Steps to Achieving Change
Helene Segura, The Time Management Fixer, MA Ed, CPO
June 2021, Volume 23, Issue 2
Confessions of a Workaholic (Directors Column)
Dawn Stevens, Comtech Services
Performing an Effective Competitive Benchmark for Content
Sheshadri PR Rao, Dell Technologies
Setting Expectations and Boundaries
Kim Schwarzkopf, Independent
Managing Change at All Levels
Patrick Waychoff, Hewlett Packard Enterprise (retired)
March 2021, Volume 23, Issue 1
Why I Opt-in (Directors Column)
Dawn Stevens, Comtech Services
Confronting Unacceptable Behavior
Bonnie Fontaine, Independent
Content Quality Survey
Dawn Stevens and Kathy Madison, Comtech Services
Gaining Respect for You and Your Team
Dana Aubin, Comtech Services
Writing and Editing for DITA
Jean Tennile, NextGen Healthcare, Inc.
September 2020, Volume 22, Issue 4
How The SME Stole Content Clarity (Director’s Column)
Dawn Stevens, Comtech Services
Process Maturity: A recipe for navigating difficult times
Dawn Stevens, Comtech Services
The Cloud: What It Means for Content Ops
Sarah Leritz-Higgins, Siemens Industry Software
UX Principles for Content Creation
Philomena Dolla and Punam Saxena, VMware
September 2020, Volume 22, Issue 3
Engage (Director’s Column)
Dawn Stevens, Comtech Services
Are We Living in a Post-DITA World?
Christopher Gales, Splunk
Essentially Agile: 5 Lessons Learned in Designing Work Around Sprints
Ted Wolff, Danfoss Power Solutions
Information Developers: Our Work Matters
Scott Abel, The Content Wrangler
The Way We Were (Director’s Column)
Dawn Stevens, Comtech Services
Optimizing Content Delivery through Digital Transformation
Megan Gilhooly, Zoomin Software
Traceability, Responsibility, and Ethics in a Hybrid Society
Ray Gallon, The Transformation Society
2020 Trends Survey Results
Kathy Madison, Comtech Services
March 2020, Volume 22, Issue 1
Journey to the Unknown (Director’s Column)
Dawn Stevens, Comtech Services
Farewell to Style Errors: Using Schematron and Vale
Scott Hudson, Jeppesen
Improving Customer Experience Through Content Quality
Jonathan Young, Waters Corporation
Wearing the Technical Usability Test Hat at VMware
Bonnie Kern, VMware
December 2019, Volume 21, Issue 4
Bah Humbug!? A Christmas Carol (Director’s Column)
Dawn Stevens, Comtech Services
Becoming a Data-Driven Documentation Team
Lawrence Orin, Zoomin
Growing the UXUA Blended Family
Janette Lynch, Veracode
Taxonomy Trends:2019 CIDM Member Survey Results
Dawn Stevens, Kathy Madison and Sabine Ocker, Comtech Services
September 2019, Volume 21, Issue 3
The Sorting Hat (Director’s Column)
Dawn Stevens, Comtech Services
Bringing Order to Chaos: Schematron and Constraints
Gary White & Gabrielle Scott, NantHealth, LLC
Combining Teams, Tools, and Workflows after a Corporate Merger
Larry Kunz, Extreme Networks
You Own Nothing: Content as Community Property
Marcia Garnett, Poly (Formerly Polycom and Plantronics)
June 2019, Volume 21, Issue 2
Not Getting Chopped: Measuring Mystery Ingredients for Success (Director’s Column)
Dawn Stevens, Comtech Services
A Better PDF plugin: Using the topic2fo.xsl File Instead of custom.xsl
Leigh White, IXIASOFT
The Semantic Poverty of Content
Michael J. Iantosca, IBM
Writing from the Outside In: Don’t Let Internal Focus Sabotage Customer Success
Amy Bowman, Splunk
March 2019, Volume 21, Issue 1
Zero to Hero (Director’s Column)
Dawn Stevens, Comtech Services
Tables Must Die!
Larry Kollar, ARRIS
Thriving in an Environment of Change
Neeraj Bhatia, Guidewire Software
User Assistance: From Afterthought to Valued Stakeholder
Samantha Rudolph, SAP
December 2018, Volume 20, Issue 6
It’s a Wonderful Life (Director’s Column)
Dawn Stevens, CIDM
Editing Modular Documentation: Some Best Practices
Yoel Strimling, CEVA & Michelle Corbin, IBM
Metrics on Metrics
Dawn Stevens, Kathy Madison & Sabine Ocker, Comtech Services, Inc.
Using a Communications Framework to Support Change
Stacey Meggs, Hewlett Packard Enterprise
October 2018, Volume 20, Issue 5
Branded! (Director’s Column)
Dawn Stevens, CIDM
Counting Dragons: Quantifying Obstacles to Content Reuse
Stan Doherty, Oracle Corporation
Five Lessons Learned from Migrating a Mature DITA Model to a New CCMS
Marlo Miller & Cathy Jones, Jack Henry & Associates, Inc.
You Are Here: Mapping Technical Communication Trends Against Best Practices
Dawn Stevens, Comtech Services, Inc.
August 2018, Volume 20, Issue 4
Only Miss the Sun When It Starts to Snow: Is Technical Communication a Necessary Evil or a Valued Partner? (Director’s Column)
Dawn Stevens, CIDM
Industry Perspectives on Academic Research in Technical Communication
Rebekka Andersen, University of California, Davis & JoAnn Hackos, Founder of Comtech Services
Search Engine Optimization (SEO)
Ranvijay Chandel, IBM India Pvt. Ltd.
2018 Publishing Trends
Dawn Stevens & Kathy Madison, Comtech Services, Inc.
June 2018, Volume 20, Issue 3
Secrets of Success (Director’s Column)
Dawn Stevens, CIDM
Funding Models: Creative Approaches to Resourcing
Debbie Roemer, Sigma Technology
How Content Teams Can Become Machine Learning-Ready (Part 2)
Steve Liang, WMware, Inc.
Measuring the Increasing Importance of Technical Product Content
Chip Gettinger, SDL
Preparing Authors and Content for a Move to DITA
Stacey Meggs, Hewlett-Packard Enterprise
April 2018, Volume 20, Issue 2
Learn As if You Want to Live Forever (Director’s Column)
Dawn Stevens, Comtech Services
Getting to Yes, And: The Art of Business Improv—Book Review
Anthony Apodaca, Xeditor
Mean Bean—Semantic Metadata with iiRDS and Caffeine
Mark Schubert, parson AG
Pursuing Strategies and Delegating Tactics
Sarah Leritz-Higgins, Mentor Graphics Corporation
6 Tips for Repairing Critical Cross-Functional Misalignments
Heather Eisenbraun & Sarah Mendez, National Instruments
February 2018, Volume 20, Issue 1
The Choices We Make (Director’s Column)
Dawn Stevens, Comtech Services
DITA Metrics as a Key Performance Indicator (KPI)
Keith Shengili-Roberts, IXIASOFT
How Content Teams Can Become Machine Learning-Ready
Laura Bellamy, VMware, Inc.
Intelligent Information, iiRDS, and DITA
Part I: Introduction to intelligent information
Ulrike Parson, parson AG
Interactive Graphics—Simple and Special(ized)
Olivier Keimel, SAP SE
Please contact us at info@InfoManagementCenter.com if you are looking for an article published before 2018.