CIDM invites its members to take advantage of the wealth of industry-related information you’ll find in the Best Practices newsletter. This quarterly publication is written by publications managers for publication managers.
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September 2019, Volume 21, Issue 3
The Sorting Hat
Dawn Stevens, Comtech Services
You Own Nothing: Content as Community Property
Marcia Garnett, Poly (Formerly Polycom and Plantronics)
Combining Teams, Tools, and Workflows after a Corporate Merger
Larry Kunz, Extreme Networks
Bringing Order to Chaos: Schematron and Constraints
Gary White & Gabrielle Scott, NantHealth, LLC
Not Getting Chopped: Measuring Mystery Ingredients for Success
Dawn Stevens, Comtech Services
The Semantic Poverty of Content
Michael J. Iantosca, IBM
Writing from the Outside In: Don’t Let Internal Focus Sabotage Customer Success
Amy Bowman, Splunk
A Better PDF plugin: Using the topic2fo.xsl File Instead of custom.xsl
Leigh White, IXIASOFT
User Assistance: From Afterthought to Valued Stakeholder
Samantha Rudolph, SAP
Zero to Hero
Dawn Stevens, Comtech Services
Thriving in an Environment of Change
Neeraj Bhatia, Guidewire Software
Tables Must Die!
Larry Kollar, ARRIS
Metrics on Metrics
Dawn Stevens, Kathy Madison & Sabine Ocker, Comtech Services, Inc.
It’s a Wonderful Life
Dawn Stevens, CIDM
Using a Communications Framework to Support Change
Stacey Meggs, Hewlett Packard Enterprise
Editing Modular Documentation: Some Best Practices
Yoel Strimling, CEVA & Michelle Corbin, IBM
You are Here: Mapping Technical Communication Trends Against Best Practices
Dawn Stevens, Comtech Services, Inc.
Branded!
Dawn Stevens, CIDM
Counting Dragons: Quantifying Obstacles to Content Reuse
Stan Doherty, Oracle Corporation
Five Lessons Learned from Migrating a Mature DITA Model to a New CCMS
Marlo Miller & Cathy Jones, Jack Henry & Associates, Inc.
2018 Publishing Trends
Dawn Stevens & Kathy Madison, Comtech Services, Inc.
Only Miss the Sun When It Starts to Snow: Is Technical Communication a Necessary Evil or a Valued Partner?
Dawn Stevens, CIDM
Search Engine Optimization (SEO)
Ranvijay Chandel, IBM India Pvt. Ltd.
Industry Perspectives on Academic Research in Technical Communication
Rebekka Andersen, University of California, Davis & JoAnn Hackos, Founder of Comtech Services
Funding Models: Creative Approaches to Resourcing
Debbie Roemer, Sigma Technology
Secrets of Success
Dawn Stevens, CIDM
Preparing Authors and Content for a Move to DITA
Stacey Meggs, Hewlett-Packard Enterprise
Measuring the Increasing Importance of Technical Product Content
Chip Gettinger, SDL
How Content Teams Can Become Machine Learning-Ready (Part 2)
Steve Liang, WMware, Inc.
6 Tips for Repairing Critical Cross-Functional Misalignments
Heather Eisenbraun & Sarah Mendez, National Instruments
Learn As if You Want to Live Forever
Dawn Stevens, Comtech Services
Mean Bean—Semantic Metadata with iiRDS and Caffeine
Mark Schubert, parson AG
Pursuing Strategies and Delegating Tactics
Sarah Leritz-Higgins, Mentor Graphics Corporation
Getting to Yes, And: The Art of Business Improv—Book Review
Anthony Apodaca, Xeditor
How Content Teams Can Become Machine Learning-Ready
Laura Bellamy, VMware, Inc.
The Choices We Make
Dawn Stevens, Comtech Services
Intelligent Information, iiRDS, and DITA
Part I: Introduction to intelligent information
Ulrike Parson, parson AG
DITA Metrics as a Key Performance Indicator (KPI)
Keith Shengili-Roberts, IXIASOFT
Interactive Graphics—Simple and Special(ized)
Olivier Keimel, SAP SE
Use Your Content Development Knowledge and a Little Tool Savvy to Improve Search Results for Your Users
Wendi Pohs, InfoClear
Do as I Say…Not as I Do
Dawn Stevens, CIDM
How Technical Communicators Can Contribute to Search Engine Optimization
Chris Raulf, Boulder SEO Marketing
Case Study: How FICO’s Technical Publications Team Got Started with Video Production
Dan Ziagos, FICO
Evaluating Content Management Systems for Technical Documentation
Stacey Meggs, Hewlett Packard Enterprise
You Get What You Measure
Dawn Stevens, Comtech Services
A Publisher’s View of DITADITA Production Metrics: Looking at Topic Ratios
Richard Hamilton, XML Press
Whose Line Is it Anyway?
Dawn Stevens, CIDM
Measuring Up to Goals
Padma Neppalli, Intel Corporation
CCMS or Not? How to decide?
Nicholas Lences, Schlumberger
Smart Product Communication based on DITA
Walter Fischer, Fischer Computertechnik FCT AG
Adapting GitFlow for Content Release Management
Chad Crume, The BARBRI Group
DITA Production Metrics: Looking at Topic Ratios
Keith Schengili-Roberts, IXIASOFT
It’s a Social Game
Dawn Stevens, Comtech Services
2017 Publishing Trends
Dawn Stevens, Comtech Services
Connecting with Users to Improve Content
Patty Percival Gale, Autodesk, Inc.
Agile Information in the Age of Industry 4.0
Ray Gallon, The Transformation Society
Intrapreneurship for Technical Communicators
Liane Ghosh, DELL EMC
Let It Go
Dawn Stevens, Comtech Services
Faster, Better, Cheaper—Partnering with Suppliers for Success
Sharon Figueira, IXIASOFT
Flexible and Scalable—Partnering with Suppliers for Success
Debbie Roemer, Sigma Technology
Make Your CCMS Go the Extra Mile
Joakim Nybäck, Citec Oy Ab
A Structured Change Framework
Brian Dahl, Grundfos
Designing for Information as a Service
Sherry Zhang, Huawei
Leaving a Legacy
Dawn Stevens, Comtech Services
Keeping Track of Time
JoAnn Hackos, Comtech Services
Evaluating Complexity
JoAnn Hackos, Comtech Services
Rethinking the Relationship Between Tech Pubs and Engineering
Richard Ackerman, Digabit, Inc.
Leveraging Skills and Knowledge on XML Technologies: Document automation at work
Ricardo Eito-Brun, Universidad Carlos III de Madrid, Spain
Best Practices for REST API User Assistance
Marta Rauch, Oracle
Managing International Meetings—The Challenge of English Proficiency
JoAnn Hackos, CIDM
What if We Had Written the ISO/IEC/IEEE 26531 Component Content Management Systems (CCMS) Standard in a DITA CCMS?
Casey Jordan, easyDITA
Chatbots and the Future of Technical Communication
Alexander Hoffman & Anthony Apodaca, appsoft Technologies GmbH
Can We All Speak the Same Language… Please?
Mary Anne Henselmann, ADP
Tackling Content Strategy as a Start-Up Non-Profit
Jessi Lawrence, Sustainability Accounting Standards Board & Amber Swope, DITA Strategies, Inc.
A Cloudy Future?
Robert Gillespie, Nokia Solutions and Networks Kft.
Work Smarter, Not Harder! Avoid These 3 Pitfalls when Implementing Structured Data
Richard Ackerman, Digabit, Inc.
International Virtual Teams: Engineering Global Success—A Review
JoAnn Hackos, Comtech Services
Freedom Through Restriction
How eliminating unnecessary DITA element choices helps writers
Bob Thomas, Independent Consultant
Interesting Tools
Robert Phillips, Lasotell Pty Ltd.
The Information Developer’s Ontology
Bill Hackos, Comtech Services
The Global Content Impact Index
Acrolinx
Word to DITA Enables Cross-Departmental Content Sharing
Ben Colborn & Renee Haran, Nutanix
Waste Not
Dawn Stevens, CIDM
DITA and SEO
Keith Schengili-Roberts, IXIASOFT
What Research Has to Say About Supporting Error Handling in Training
Hans van der Meij, University of Twente & Marie-Louise Flacke, Awel-A-Ben
How to Buy a Tool
Liz Fraley, Single-Sourcing Solutions
Authoring and Localization in the CCMS Era
Ingrid Allsop, Moravia IT
From Old to Gold
Customer-Centric Content—A Case Study
Rashmi Ramaswamy, Innovatia
Embracing Agile—For all the Right Reasons
JoAnn Hackos, CIDM
Curing an Ailing Project
Teresa Acob, HCL Technologies
Metadata: Origin and Destiny of Documentation
Annu Rantamäki, Varian Medical Systems, Inc. & Richard Forster
Words Are Like Toothpaste
Jill Orofino, EMC Corporation
Terminology Management and Content Development Trends
Lindsay Martin, IBM Canada Lab
Too Big to Know
David Weinberger, Keynote Speaker, Content Management Strategies 2016
JoAnn Hackos, CIDM
How Salesforce Integrated Interactive Content with DITA
Lila Giuil, Salesforce
Best Practice: Fujitsu Rapid Onboarding—A Virtual Experience Center for Software Products
Petra von Thienen, Fujitsu Enabling Software Technology GmbH
Lessons Earned—Technical Information Development at Atlas Copco
Andréas Espeborn, Atlas Copco Rock Drills AB
A Case Study of Reuse with DocBook
Richard Hamilton, XML Press
Sharing Your Space: Adopting a Content Curation Strategy
Toni Byrd-Ressaire, Route 11 Publications/Pub.ink
Collaborative Content Teams
Laura Readdy & Julie Gibson, Siemens PLM Software
Hide and Go Seek
Dawn Stevens, CIDM
Technical Communicators, Get Ready: Here Comes Augmented Reality!
Rhonda Truitt, Huawei Technologies & Scott Hudson, Jeppesen
Joining Forces Across Organizational Divides
Helen Chambers, Microsoft Mobile Oy
Top Ten List for Content Strategy
Mysti Berry, Salesforce
Creating Dynamic Context Sensitive Help without Using IDs
Trudi Miklos, ANSYS, Inc.
Comparing Lightweight Markup to DITA
Raymond Gillespie, Nokia
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