CIDM invites its members to take advantage of the wealth of industry-related information you’ll find in the Best Practices newsletter. This quarterly publication is written by publications managers for publication managers.

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September 2019, Volume 21, Issue 3

The Sorting Hat
Dawn Stevens, Comtech Services

You Own Nothing: Content as Community Property
Marcia Garnett, Poly (Formerly Polycom and Plantronics)

Combining Teams, Tools, and Workflows after a Corporate Merger
Larry Kunz, Extreme Networks

Bringing Order to Chaos: Schematron and Constraints
Gary White & Gabrielle Scott, NantHealth, LLC

March 2019

User Assistance: From Afterthought to Valued Stakeholder
Samantha Rudolph, SAP

Zero to Hero
Dawn Stevens, Comtech Services

Thriving in an Environment of Change
Neeraj Bhatia, Guidewire Software

Tables Must Die!
Larry Kollar, ARRIS

December 2018, Volume 20, Issue 6

Metrics on Metrics
Dawn Stevens, Kathy Madison & Sabine Ocker, Comtech Services, Inc.

It’s a Wonderful Life
Dawn Stevens, CIDM

Using a Communications Framework to Support Change
Stacey Meggs, Hewlett Packard Enterprise

Editing Modular Documentation: Some Best Practices
Yoel Strimling, CEVA & Michelle Corbin, IBM

October 2018, Volume 20, Issue 5

You are Here: Mapping Technical Communication Trends Against Best Practices
Dawn Stevens, Comtech Services, Inc.

Dawn Stevens, CIDM

Counting Dragons: Quantifying Obstacles to Content Reuse
Stan Doherty, Oracle Corporation

Five Lessons Learned from Migrating a Mature DITA Model to a New CCMS
Marlo Miller & Cathy Jones, Jack Henry & Associates, Inc.


August 2018, Volume 20, Issue 4

2018 Publishing Trends
Dawn Stevens & Kathy Madison, Comtech Services, Inc.

Only Miss the Sun When It Starts to Snow: Is Technical Communication a Necessary Evil or a Valued Partner?
Dawn Stevens, CIDM

Search Engine Optimization (SEO)
Ranvijay Chandel, IBM India Pvt. Ltd.

Industry Perspectives on Academic Research in Technical Communication
Rebekka Andersen, University of California, Davis & JoAnn Hackos, Founder of Comtech Services

June 2018, Volume 20, Issue 3

Funding Models: Creative Approaches to Resourcing
Debbie Roemer, Sigma Technology

Secrets of Success
Dawn Stevens, CIDM

Preparing Authors and Content for a Move to DITA
Stacey Meggs, Hewlett-Packard Enterprise

Measuring the Increasing Importance of Technical Product Content
Chip Gettinger, SDL

How Content Teams Can Become Machine Learning-Ready (Part 2)
Steve Liang, WMware, Inc.

April 2018, Volume 20, Issue 2

6 Tips for Repairing Critical Cross-Functional Misalignments
Heather Eisenbraun & Sarah Mendez, National Instruments

Learn As if You Want to Live Forever
Dawn Stevens, Comtech Services

Mean Bean—Semantic Metadata with iiRDS and Caffeine
Mark Schubert, parson AG

Pursuing Strategies and Delegating Tactics
Sarah Leritz-Higgins, Mentor Graphics Corporation

Getting to Yes, And: The Art of Business Improv—Book Review
Anthony Apodaca, Xeditor

February 2018, Volume 20, Issue 1

How Content Teams Can Become Machine Learning-Ready
Laura Bellamy, VMware, Inc.

The Choices We Make
Dawn Stevens, Comtech Services

Intelligent Information, iiRDS, and DITA
Part I: Introduction to intelligent information
Ulrike Parson, parson AG

DITA Metrics as a Key Performance Indicator (KPI)
Keith Shengili-Roberts, IXIASOFT

Interactive Graphics—Simple and Special(ized)
Olivier Keimel, SAP SE

August 2017, Volume 19, Issue 4

A Publisher’s View of DITADITA Production Metrics: Looking at Topic Ratios
Richard Hamilton, XML Press

Whose Line Is it Anyway?
Dawn Stevens, CIDM

Measuring Up to Goals
Padma Neppalli, Intel Corporation

CCMS or Not? How to decide?
Nicholas Lences, Schlumberger

Smart Product Communication based on DITA
Walter Fischer, Fischer Computertechnik FCT AG

Adapting GitFlow for Content Release Management
Chad Crume, The BARBRI Group

June 2017, Volume 19, Issue 3

DITA Production Metrics: Looking at Topic Ratios
Keith Schengili-Roberts, IXIASOFT

It’s a Social Game
Dawn Stevens, Comtech Services

2017 Publishing Trends
Dawn Stevens, Comtech Services

Connecting with Users to Improve Content
Patty Percival Gale, Autodesk, Inc.

Agile Information in the Age of Industry 4.0
Ray Gallon, The Transformation Society

April 2017, Volume 19, Issue 2

Intrapreneurship for Technical Communicators
Liane Ghosh, DELL EMC

Let It Go
Dawn Stevens, Comtech Services

Faster, Better, Cheaper—Partnering with Suppliers for Success
Sharon Figueira, IXIASOFT

Flexible and Scalable—Partnering with Suppliers for Success
Debbie Roemer, Sigma Technology

Make Your CCMS Go the Extra Mile
Joakim Nybäck, Citec Oy Ab

A Structured Change Framework
Brian Dahl, Grundfos

February 2017, Volume 19, Issue 1

Designing for Information as a Service
Sherry Zhang, Huawei

Leaving a Legacy
Dawn Stevens, Comtech Services

Keeping Track of Time
JoAnn Hackos, Comtech Services

Evaluating Complexity
JoAnn Hackos, Comtech Services

Rethinking the Relationship Between Tech Pubs and Engineering
Richard Ackerman, Digabit, Inc.

Leveraging Skills and Knowledge on XML Technologies: Document automation at work
Ricardo Eito-Brun, Universidad Carlos III de Madrid, Spain

December 2016, Volume 18, Issue 6

Best Practices for REST API User Assistance
Marta Rauch, Oracle

Managing International Meetings—The Challenge of English Proficiency
JoAnn Hackos, CIDM

What if We Had Written the ISO/IEC/IEEE 26531 Component Content Management Systems (CCMS) Standard in a DITA CCMS?
Casey Jordan, easyDITA

Chatbots and the Future of Technical Communication
Alexander Hoffman & Anthony Apodaca, appsoft Technologies GmbH

Can We All Speak the Same Language… Please?
Mary Anne Henselmann, ADP

Tackling Content Strategy as a Start-Up Non-Profit
Jessi Lawrence, Sustainability Accounting Standards Board & Amber Swope, DITA Strategies, Inc.

A Cloudy Future?
Robert Gillespie, Nokia Solutions and Networks Kft.

August 2016, Volume 18, Issue 4

Word to DITA Enables Cross-Departmental Content Sharing
Ben Colborn & Renee Haran, Nutanix

Waste Not
Dawn Stevens, CIDM

Keith Schengili-Roberts, IXIASOFT

What Research Has to Say About Supporting Error Handling in Training
Hans van der Meij, University of Twente & Marie-Louise Flacke, Awel-A-Ben

How to Buy a Tool
Liz Fraley, Single-Sourcing Solutions

Authoring and Localization in the CCMS Era
Ingrid Allsop, Moravia IT

June 2016, Volume 18, Issue 3

From Old to Gold
Customer-Centric Content—A Case Study
Rashmi Ramaswamy, Innovatia

Embracing Agile—For all the Right Reasons
JoAnn Hackos, CIDM

Curing an Ailing Project
Teresa Acob, HCL Technologies

Metadata: Origin and Destiny of Documentation
Annu Rantamäki, Varian Medical Systems, Inc. & Richard Forster

Words Are Like Toothpaste
Jill Orofino, EMC Corporation

April 2016, Volume 18, Issue 2

Terminology Management and Content Development Trends
Lindsay Martin, IBM Canada Lab

Too Big to Know
David Weinberger, Keynote Speaker, Content Management Strategies 2016
JoAnn Hackos, CIDM

How Salesforce Integrated Interactive Content with DITA
Lila Giuil,  Salesforce

Best Practice: Fujitsu Rapid Onboarding—A Virtual Experience Center for Software Products
Petra von Thienen, Fujitsu Enabling Software Technology GmbH

Lessons Earned—Technical Information Development at Atlas Copco
Andréas Espeborn, Atlas Copco Rock Drills AB

A Case Study of Reuse with DocBook
Richard Hamilton, XML Press

Sharing Your Space: Adopting a Content Curation Strategy
Toni Byrd-Ressaire, Route 11 Publications/

February 2016, Volume 18, Issue 1

Collaborative Content Teams
Laura Readdy & Julie Gibson, Siemens PLM Software

Hide and Go Seek
Dawn Stevens, CIDM

Technical Communicators, Get Ready: Here Comes Augmented Reality!
Rhonda Truitt, Huawei Technologies & Scott Hudson, Jeppesen

Joining Forces Across Organizational Divides
Helen Chambers, Microsoft Mobile Oy

Top Ten List for Content Strategy
Mysti Berry, Salesforce

Creating Dynamic Context Sensitive Help without Using IDs
Trudi Miklos, ANSYS, Inc.

Comparing Lightweight Markup to DITA
Raymond Gillespie, Nokia

Please contact us at if you are looking for an article published before 2016.